Parkside Medical Centre

Terrible healthcare that left me feeling completely ignored

The most abysmal level of care I've ever encountered at this medical practice. My ongoing health condition appears to be completely disregarded by the personnel, who fail to comprehend the critical nature of my daily medication requirements.

Exceptional medical team with outstanding patient care

The reception team here is extraordinarily supportive and welcoming, handling inquiries with genuine care and resolving issues with remarkable skill and professionalism. I cannot emphasize enough how exceptional this medical practice is - the staff are truly outstanding.

Compassionate care for complex medical needs

My sibling recently enrolled with this medical practice and has several intricate health challenges. We've discovered the front desk staff to be exceptionally supportive, and the physician we consulted was genuinely kind and accommodating.

Friendly staff made my day shine bright

Outstanding support and assistance that truly exceeded my expectations

Terrible service from an unprofessional medical receptionist

The front desk staff at this medical practice displays an absolutely appalling attitude. I'm completely taken aback by her response, and it seems inappropriate for a receptionist to make such comments. She was entirely unhelpful and demonstrated a complete lack of professional courtesy.

Terrible service and impossible to book appointments

The phone line is perpetually unresponsive during urgent reservation attempts. It seems they deliberately disconnect calls to prevent communication. If, by some miracle, you manage to get through after half an hour and countless redials, all available slots have vanished. Should you opt for a standard appointment, you'll face a three-week waiting period. This is hardly a novel experience. What an absolute nightmare of a medical service!

Heartless doctor fails young patient's basic needs

I'm absolutely stunned by the terrible service here. When I consulted the physician about my 11-year-old daughter experiencing her first menstrual cycle and dealing with significant discomfort, I requested a prescription so she could manage her medication at school. As any parent understands, due to safeguarding protocols, school medication administration requires an official prescription. I detailed this to the unsympathetic doctor, who callously responded that I should purchase over-the-counter medicine and have my daughter self-administer during her lunch break. It's unbelievable how this doctor could be so heartless - clearly, she has no understanding of parental concerns or child welfare. You should be thoroughly embarrassed and seriously consider ending your medical practice. Absolutely dreadful, utterly appalling, completely unacceptable.

Terrible surgical experience avoid at all costs

Absolutely dreadful surgical experience - you'd have better luck sitting in the emergency room where at least you'd get some attention. If you have a critical medical situation, I strongly recommend avoiding this place. The appointment booking process is a complete nightmare.

Amazing transformation from mediocre to excellent care

I've been a patient at this clinic for quite some time, and I'll be honest, the staff used to be less than impressive. However, I'm thrilled to report a remarkable transformation. Now, almost all the doctors and receptionists are exceptional. The physicians are incredibly attentive and thorough, and the front desk staff, particularly Michelle, are incredibly welcoming. Michelle, in fact, is one of the most genuinely friendly people I've ever encountered. My sincere appreciation, Ahmed Babaker

Great experience with helpful medical team

Welcoming employees and exceptional customer care, they've been incredibly flexible with scheduling and meeting my needs.

Unempathetic doctor ruins decades of patient loyalty

I called ahead before my 4pm appointment to inform them I might be slightly delayed due to snowy conditions. The receptionist warned me I'd need to reschedule if I arrived more than 10 minutes late. I checked in at 4 minutes past 4. The locum doctor, who was my scheduled physician, emerged from her previous patient's consultation at 4:07pm and then called me into her room. Her immediate comment was that I only had 3 minutes remaining in my slot because I was late. I was already feeling distressed, and this interaction made me feel that communicating with her would be futile. While I recognize healthcare services are currently under significant strain, I found this treatment unacceptable. Despite being registered with this practice for over three decades, I have decided to seek medical care elsewhere.

Rude receptionist ruined my entire healthcare experience

I have never encountered such appalling customer service; the receptionist was incredibly discourteous and displayed a complete lack of professionalism. It's beyond comprehension how someone with such a hostile demeanor could be employed in a medical facility. This experience has left me utterly disheartened and frustrated.

Terrible service and long wait times at clinic

Absolutely terrible!!! Whenever you require medical attention from a healthcare professional, you're forced to wait 2-3 weeks and arrive at the clinic by 5 am. The front desk staff are incredibly discourteous, offering zero assistance and instead preoccupying themselves with their phones and idle conversation. They consistently cancel appointments without consideration. Patient care is clearly not their priority.