Patient Experience Summary

Patient feedback for this practice reflects a deeply polarised experience. A significant proportion of reviews highlight serious concerns about appointment access, with patients reporting difficulty reaching the practice by phone, long waiting times both for booking and in-person visits, and unresponsive reception staff. Communication issues are frequently cited, including delayed responses to inquiries, poor handling of test results, and inadequate notification systems. Reception experience emerges as a key problem area, with multiple patients describing discourteous and dismissive staff behaviour. Several reviews also raise concerns about waiting experience, with patients reporting waits of one to two hours beyond scheduled appointment times, and some describing the physical environment as poorly ventilated and uncomfortable.

Conversely, a notable subset of reviews praise specific aspects of the service. Patients consistently commend the digital booking system for its convenience and efficiency in securing same-day appointments. Several reviews highlight compassionate and attentive care from individual physicians, with patients appreciating thorough examinations, clear communication of treatment plans, and genuine concern for their wellbeing. The reception team receives positive mention in some reviews for being helpful, supportive, and professional. Patients also note the clean, well-maintained facility and the courteous demeanour of certain staff members.

Overall, the practice demonstrates inconsistency in service delivery. While the digital appointment platform and some clinical staff receive consistent praise for professionalism and compassion, systemic issues with appointment availability, phone responsiveness, and reception experience create significant barriers to access and patient satisfaction. The mixed feedback suggests that experience varies considerably depending on which staff member a patient encounters and which service pathway they use.

Appointment

35.50 %
Poor

Reception

38.75 %
Poor

Cleanliness

52.00 %
Average

Care

45.25 %
Poor

Respect

40.00 %
Poor

Seen on time

32.25 %
Bad

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SA

Syed A. Google 9 months ago

Rating

Excellent!

Great healthcare experience at affordable prices

Exceptional healthcare from start to finish. Every aspect of their medical care is top-notch, and I couldn't be more impressed with the professionalism and expertise of their staff.

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SA

Shehnaz A. Google 9 months ago

Rating

Excellent!

Life-changing doctor with compassion and expertise

I'd like to share my experience with Dr. Shanna Herider, who is undoubtedly one of the most exceptional healthcare providers I've encountered. Over the past two years, he has been my physician and has truly transformed my life. Living with PTSD, anxiety, depression, lupus, endometriosis, and type 2 diabetes, I've found immense support in his care. Dr. Herider expertly prescribed the right medications to help me manage my conditions and consistently provides compassionate support during my challenging moments. His dedication is evident in how he always makes time for me when I'm feeling low. Working at Parkside Medical Centre, Dr. Herider demonstrates outstanding medical expertise and genuine concern for his patients. I cannot recommend him highly enough and am grateful for the incredible difference he has made in my health and well-being.

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ZA

Zain A. Google 9 months ago

Rating

Excellent!

Exceptional care and comfort at parkside medical center

From the moment I booked my initial consultation, I was struck by the efficiency of their scheduling process. The staff at Parkside Medical Center went above and beyond to ensure I felt at ease throughout my entire visit. My physician was both approachable and competent, breaking down medical information into clear, digestible terms. The facility itself exudes a sense of warmth and impeccable hygiene. I'm completely confident in endorsing this medical practice to anyone seeking quality healthcare!

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HF

Hina F. Google 9 months ago

Rating

Excellent!

Exceptional care and compassion at this medical centre

The healthcare facility delivers top-notch medical services, staffed by courteous and competent professionals. Physicians demonstrate attentive listening skills and articulate treatment plans with clarity, while the administrative team prioritizes patient comfort and well-being. The premises are immaculately maintained, efficiently structured, and outfitted with state-of-the-art medical technology.

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HR

Hassan R. Google 9 months ago

Rating

Great!

Exceptional customer care that goes above expectations

Exceptional customer care with consistently friendly and helpful personnel. Highly endorse this business!

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SN

Shah N. Google 9 months ago

Rating

Bad!

Quick and efficient medical booking service

Thoroughly impressed with their digital scheduling platform, allowing for convenient same-day booking. The medical professionals consistently demonstrate exceptional attention to detail during consultations.

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NA

Noor A. Google 9 months ago

Rating

Excellent!

Exceptional care from start to finish

The personnel consistently ensure I feel at ease and well-attended during each visit. Their approach is competent, dependable, and empathetic. My overall experience was thoroughly pleasant.

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SN

Syeda N. Google 9 months ago

Rating

Excellent!

Exceptional doctor with compassionate and thorough care

Dr. Sania was exceptional from start to finish. Her professionalism, compassion, and empathy truly stood out during my visit. She conducted a comprehensive examination and made me feel completely at ease. I cannot speak highly enough of her medical skills and personal approach to patient care.

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MA

Muhammad A. Google 9 months ago

Rating

Excellent!

Compassionate doctor heals arm with expert care

The digital appointment system implemented by this general practitioner is an excellent method. The medical professionals are extremely competent. I personally experienced an incident where I suffered a burn on my left arm, and Dr. Shan e Haider provided exceptional care, prescribing medication that remarkably healed my wounds within just three days. While the reception staff can appear overwhelmed at times, it's important to remain patient and understanding, considering the high volume of patients they manage daily.

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MU

Mr. U. Google 9 months ago

Rating

Great!

Fantastic healthcare with caring and attentive staff

Truly impressed with this medical facility! The physicians are attentive and compassionate, and the appointment scheduling process is seamless. The staff member in the white coat was incredibly kind and supportive. It's an exceptional general practice that stands out from the rest. I wholeheartedly endorse this clinic!

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ZB

Zainab B. Google 9 months ago

Rating

Excellent!

Exceptional care and compassionate medical professionals

Parkside Medical Center offers exceptional healthcare services. The personnel are warm and supportive, and the physicians demonstrate both expertise and compassion. My visit was thoroughly positive, and I would enthusiastically suggest this facility to anyone seeking quality medical treatment.

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AS

Abbas S. Google 9 months ago

Rating

Excellent!

Great medical care with friendly professionals

Excellent customer service in a pristine and well-maintained setting. The personnel are extremely helpful and accommodating. Dr. Syed demonstrates a compassionate and patient-friendly approach that puts patients at ease.

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NL

Neal L. Google 9 months ago

Rating

Bad!

Terrible healthcare experience with uncaring staff

I'd award zero stars if possible. It's clear they have no genuine concern for patient care. The staff are discourteous and dismissive, making patients feel like unwelcome burdens.

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NS

Nazia S. Google 9 months ago

Rating

Excellent!

Good value for a simple purchase

Quite excellent

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SF

Shazia F. Google 9 months ago

Rating

Average!

Surprisingly simple yet effective product

Satisfactory

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JJ

Javaria J. Google 9 months ago

Rating

Excellent!

Friendly service and great experience every time

The staff were accommodating and provided excellent service throughout my experience. Overall, it was a satisfactory interaction.

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RR

Raja R. Google 9 months ago

Rating

Average!

Decent service with room for improvement

My interaction this time was quite satisfactory, though there's definitely room for enhancement going forward.

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AS

Alina S. Google 9 months ago

Rating

Excellent!

Amazing medical care with super friendly staff

The visit was absolutely fantastic, with the medical staff demonstrating exceptional courtesy and professionalism throughout my time there.

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FF

Farah F. Google 9 months ago

Rating

Great!

Smooth sailing through my medical checkup today

My visit today went exceptionally well, and I'm thoroughly pleased with the overall experience.

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TT

Thomas T. Google 9 months ago

Rating

Excellent!

Great service with friendly staff

The visit went smoothly and met my expectations perfectly

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Practice Response Rate
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About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

  • 0161 2573338
  • Parkside Surgery 187 Northmoor Road Longsight Manchester M12 5RU

Patient Experience Summary

Patient feedback for this practice reflects a deeply polarised experience. A significant proportion of reviews highlight serious concerns about appointment access, with patients reporting difficulty reaching the practice by phone, long waiting times both for booking and in-person visits, and unresponsive reception staff. Communication issues are frequently cited, including delayed responses to inquiries, poor handling of test results, and inadequate notification systems. Reception experience emerges as a key problem area, with multiple patients describing discourteous and dismissive staff behaviour. Several reviews also raise concerns about waiting experience, with patients reporting waits of one to two hours beyond scheduled appointment times, and some describing the physical environment as poorly ventilated and uncomfortable.

Conversely, a notable subset of reviews praise specific aspects of the service. Patients consistently commend the digital booking system for its convenience and efficiency in securing same-day appointments. Several reviews highlight compassionate and attentive care from individual physicians, with patients appreciating thorough examinations, clear communication of treatment plans, and genuine concern for their wellbeing. The reception team receives positive mention in some reviews for being helpful, supportive, and professional. Patients also note the clean, well-maintained facility and the courteous demeanour of certain staff members.

Overall, the practice demonstrates inconsistency in service delivery. While the digital appointment platform and some clinical staff receive consistent praise for professionalism and compassion, systemic issues with appointment availability, phone responsiveness, and reception experience create significant barriers to access and patient satisfaction. The mixed feedback suggests that experience varies considerably depending on which staff member a patient encounters and which service pathway they use.

Appointment

35.50 %
Poor

Reception

38.75 %
Poor

Cleanliness

52.00 %
Average

Care

45.25 %
Poor

Respect

40.00 %
Poor

Seen on time

32.25 %
Bad
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