Parkside Medical Centre

Endless wait for a simple telephone appointment

I've been stuck in a waiting line to secure a phone consultation with Riverside GP Practice for more than 90 minutes, and I'm still three callers away from being attended to! This is completely unacceptable and represents an extremely substandard level of customer service.

Amazing healthcare with caring and professional team

Every member of the team has been incredibly welcoming and supportive. The medical professionals, including both nurses and doctors, demonstrate remarkable competence and genuine care. I am completely satisfied with every interaction and experience I've had at this healthcare facility.

Great service and friendly staff at surgery

Medical services have significantly improved lately. The personnel have been exceptional. Front desk employees have consistently been charming and helpful. I'm known for being vocal about issues when they arise, but I also firmly believe in acknowledging and recognizing excellent performance when it's warranted.

Fantastic medical practice with top-notch service

I've been interacting with this practice since mid-2019, and every single encounter has been outstanding. Their staff is warm, quick, and incredibly competent. I'm completely baffled by the negative reviews others have shared.

Caring nurse julie saves the day for worried parent

Today I called to get details about the flu shot, and Ms. Julie was incredibly supportive. She followed through on her commitment, returning my call a second time to ensure my child's situation was properly addressed. I truly appreciate her assistance, especially compared to the previous representative who never responded and seemed judgmental about my parenting choices regarding the nasal spray. Additionally, I want to highlight nurse Elaine from the asthma department, who is consistently wonderful - always attentive, listening to my concerns about my child and reassuring me that I'm making the right decisions. Thank you so much 💞

Friendly staff make this medical practice worthwhile

I examined the feedback across various platforms, including the official NHS site and the CQC report. While scheduling a same-day consultation can be challenging, this is a common issue across healthcare providers. The personnel are exceptionally welcoming and approachable. Overall, I have a positive impression of this medical practice, and it compares favorably to other clinics I've experienced.

Prescription delay leaves patient frustrated and angry

I submitted my prescription request on Monday, and as of Thursday, it remains unprocessed. When I inquired, I was informed that the doctor hasn't even reviewed it yet. This is completely unacceptable. Two different receptionists have now assured me they will forward the request to the doctor. If that's the case, why wasn't it done when I initially submitted it? Having worked in a medical practice myself, I know we would never allow a prescription request to languish this long. I am extremely frustrated, and it takes a lot to provoke me to this level of anger.

Unhelpful nurse visit left me without answers

Consulted with a practice nurse who seemed unsure about my condition. Ultimately, I received absolutely no assistance. These nurses lack the comprehensive expertise of doctors and appear limited in their understanding of specific health issues. I was thoroughly frustrated as they essentially abandoned me to handle my medical concern alone, leaving me without guidance or support.

Rude staff ruined my entire healthcare experience

Front desk employees treat guests with utter disrespect, showing zero empathy or basic human decency

Frustrating medical service with zero communication

Absolutely dreadful phone support that seems endless. Impossible to secure an actual appointment, just useless callback promises. I've attempted scheduling three times for my grandson, and twice they've redirected me to Parliament Street, which makes zero sense. He's barely been with this practice for a year, and his doctor is clearly at the current location, not Parliament Street. The whole experience is completely unacceptable and frustrating.

Solid healthcare service with friendly staff and convenience

I've encountered no issues with this medical practice. The staff consistently demonstrate politeness and warmth. While securing appointments can be challenging occasionally, this is a universal experience across healthcare providers. Truthfully, I'm appreciative of receiving a complimentary NHS service, so I'm not inclined to criticize. On the whole, I would happily suggest this practice to my acquaintances.

Frustrating healthcare experience with poor communication

Abysmal customer support.... I called early in the morning and after enduring a lengthy wait, I was informed that all slots were already filled within moments. Eventually, I managed to secure an appointment for my child, only to receive a cancellation call later that day. The reason? The assigned nurse doesn't handle patients under two years old. How could they not have known this during the initial booking? They suggested I call back today with the promise of available doctors, but now I've been given an appointment for 11/02/19. I'm definitely seeking alternative healthcare providers.

Terrible service but decent medical care

The staff's attitude is incredibly disrespectful, treating patients like they're beneath contempt. However, the medical professionals themselves are competent and skilled.

Parkside medical practice falls from grace

Top Surgery. Exceptional experience from the start, with courteous and competent staff. My only disappointment is not having switched to Parkside sooner, after tolerating my previous medical practice for over three decades. Regrettably, after five years, the practice's quality has significantly deteriorated. Two physicians have departed, and online appointment scheduling is no longer an option. Patients must either attempt to call at 8am (which is practically futile) or physically appear at 8am and hope to secure one of the limited appointment slots. The reception area is staffed by two notably unfriendly employees, with one particularly displaying a noticeably hostile attitude. I am now seriously considering reverting to my previous healthcare provider.

Frustrating prescription transfer with unhelpful pharmacy staff

Forwarded my medication request to my former pharmacy where I was previously registered. They claimed the error was mine and insisted I must pick up the prescription in person. This contradicts my last prescription, which was correctly sent to my local drugstore. Now I'm facing a grueling two-hour bus trip.

Decent doctors but unbearable waiting room music

I've been a patient at this medical practice for four years, and generally, I've had no significant issues. Nevertheless, when calling and being placed on hold, the background music is unbearable—an irritating classical piece that seems to loop endlessly. They really should consider varying the soundtrack while patients are waiting to speak with staff.

Worst healthcare experience for busy working parents

Absolutely appalling healthcare service. Parents with jobs find it impossible to schedule medical consultations for unwell kids. I attempted to book an appointment today, but no slots were open. When I explained my inability to call at 8am due to work constraints, they coldly stated my daughter would be denied care unless I rang precisely at that time. In a previous incident, they rejected an appointment when my daughter had measles, forcing me to physically bring her in before anyone would acknowledge her condition. This is a disgraceful approach that undermines the principles of the NHS. Such unprofessional conduct is unacceptable and damages the reputation of our healthcare system.

Worst medical reception ever terrible customer service

The front desk personnel are incredibly discourteous and uncooperative, demonstrating a complete lack of knowledge and fabricating information just to end phone conversations quickly. I've never encountered such disrespectful staff members. It's unfortunate because the medical professionals are actually pleasant and competent, though getting an appointment with them seems nearly impossible due to the receptionist's obstructive behavior.

Compassionate care from friendly medical team

Living in Norfolk, I often contact this medical practice due to my Mother's ongoing health concerns in the region. The Receptionists consistently demonstrate exceptional professionalism, maintaining a courteous demeanor while efficiently managing appointments and communicating with the GP. I find myself wishing my own medical practice could match their level of service and commitment.

Terrible customer service that completely failed me

Absolutely appalling customer service over the phone. The representative was completely unhelpful, dodging my inquiries and abruptly transferring me without explanation, which resulted in my call being disconnected. I'm relieved I was calling for an older patient, as someone less persistent would have abandoned the call in frustration. Zero assistance provided. Their staff desperately requires proper communication training! !!!!