Parkside Medical Centre

Terrible medical care with unprofessional and unhelpful staff

After enduring months of suffering due to Dr Deolkar discontinuing my medication because of practice cost constraints, I finally managed to reinstate the medication with help from a Circle consultant. Upon prescription, the dosage was insufficient. I secured an appointment with a Nurse practitioner at Parkside to discuss adjusting the dose. Inexplicably, the Nurse refused to modify my prescription and dramatically tore up the new script in front of me before dramatically exiting the room, leaving my partner and me in shocked silence. Additionally, the computer was left unlocked, compromising patient confidentiality. When I approached the receptionist to lodge a complaint, I was told the Nurse had experienced a challenging week with aggressive patients and I was the final straw. I submitted a written complaint but received no response. I consulted the Circle consultant again, who wrote another letter requesting dose increase if symptoms persisted. The receptionist informed me it was solely the doctor's decision. When I requested a triage call due to my previous traumatic appointment, I was again told this was at the doctor's discretion. The receptionist was incredibly unhelpful, forcing me to repeatedly plead for her to relay messages to the GP - a task that would require minimal effort. The staff consistently obstruct rather than assist. Minor incidents, such as staff claiming letters haven't arrived despite being system-scanned, further demonstrate the surgery's profound incompetence.

Worst reception staff ever unprofessional and unhelpful

The front desk personnel are absolutely terrible. They consistently provide incorrect details, contradict information shared by physicians, and fail to relay messages to doctors when asked. I cannot recall a single instance of receiving satisfactory assistance from them. I've awarded this single star only because the rating system doesn't allow me to give them zero points.

Terrible service and impossible to book appointments

Absolute garbage service. Attempting to schedule an appointment is a nightmare - you'll waste hours on hold, only to be informed that no slots are available. It's incredibly frustrating, and I'm completely done with this company.

Impossible to book an appointment while working

Appearances can be misleading. This medical practice looks impeccably professional and pristine, but good luck securing an appointment if you're employed! Booking a slot requires you to be physically present or on the phone precisely at 8:30. For those like myself with a job, waiting in a surgery queue is impossible. I spent over an hour continuously dialing, encountering only engaged tones. Surprisingly, when I finally connected, I was first in the queue. Upon speaking with staff, I was repeatedly told I should have called at 8:30 or visited in person. I explained my employment constraints and inability to miss work for booking and attending appointments. The staff member seemed robotic, mechanically repeating the same instructions. Despite explaining I didn't need an immediate appointment but required medical consultation, I was informed that all 'advance appointments' were fully booked. I'm thoroughly frustrated with this surgery. After 15 years of tax contributions, I'm being systematically dismissed, seemingly because I'm employed. I'd only recommend this practice to individuals without jobs, those working from home, or those with exceptionally flexible employers. Their system is fundamentally incompatible with standard employment schedules. Now I'm left with the challenging task of finding alternative medical registration to determine whether my health concerns are serious or trivial. Thanks for generating unnecessary stress - which, ironically, I won't be able to get diagnosed here!