Parkside Medical Practice

Easy to get appointments when you need them

The practice has consistently provided excellent service with reliable appointment availability. When the schedule is full, callbacks are promptly arranged on the same day. The experience has been consistently positive, with friendly and welcoming interactions from all members of the clinical and administrative team throughout.

Reception staff went above and beyond to help

This medical practice is undoubtedly the finest I have attended as a patient. The front desk team are consistently helpful and regularly exceed expectations in their support. The clinicians here are exceptional in their approach, demonstrating genuine empathy and attentiveness to my concerns while ensuring I receive timely care. I am very grateful for the service provided.

Practice handled mum's care with real compassion

Cared for my mother over an extended period with great dignity and compassion, consistently addressing concerns with prompt responses. The clinical team and their staff demonstrated professionalism throughout. In my view, this medical centre represents the best healthcare provision in the local area. Thank you.

Difficult to reach by phone most times

I have made multiple attempts to contact the practice by telephone, but the calls frequently go unanswered and instead reach an automated message indicating the practice is closed.

Waiting over a month for blood test results

I have been waiting for approximately a month to receive my test results with no update provided.

Staff went the extra mile for us

The team at this practice is excellent. They have provided exceptional care and support to my family, and we feel fortunate to have access to such a friendly and professional service in our local area.

Long wait despite being called forward

Arrived early in the queue, but after waiting over two hours, my position appeared to have changed yet I remained without assistance. Extremely disappointing experience with this practice.

Phone lines actually answer when you call

Honestly a really excellent practice. I relocated and the care I received previously was disappointing. In comparison, this place is outstanding. I can consistently reach the practice by phone, consistently obtain appointments, and the clinical team provided me with a diagnosis and promptly referred me to the appropriate service. The team members are courteous and well-informed. They support patients in staying organised through regular text reminders and updates, and I genuinely feel valued as a patient. Well done, it's not easy working in a GP practice these days.

Hard to book and long waits here

Extremely disappointing overall, it's difficult to know where to begin. Firstly, obtaining an appointment is quite challenging, and even when you manage to secure one, you can expect to wait at least an hour before being seen. If your appointment is scheduled for a particular time, you may find yourself waiting significantly longer than that before your turn arrives.

Helpful support when mum needed it

Extremely supportive during a time when a family member needed medical assistance.

Reception staff made me feel genuinely supported

The reception team are wonderful, caring individuals who go out of their way to assist patients. The doctors at this practice are exceptional, demonstrating genuine attentiveness to patients' concerns and providing thorough explanations of treatments and care. They take time to address questions without making anyone feel hurried. The nursing staff are equally pleasant and supportive. This surgery has earned considerable appreciation, particularly for remaining accessible during challenging periods when support was needed. I would have no reason to consider switching to another practice.

Remote consultations instead of proper examinations

I have been assessing medical centres for quite some time now. This practice represents what I consider to be the poorest standard in the local area. In my view, the lead clinician appears unengaged with patients and tends to conduct remote consultations rather than conducting in-person examinations that would allow for a thorough assessment of presenting concerns. I was prompted to investigate this matter personally as the reports seemed difficult to believe. Following observation of this surgery over an extended period, I have witnessed what I regard as consistently inadequate outcomes. A particularly concerning example involves a patient who presented with chest discomfort and breathing difficulties. The patient was assessed by a clinical staff member who concluded the symptoms were minor, attributing them to a common cold with mild respiratory sounds. That same evening, the patient required emergency hospital admission via ambulance with a serious respiratory infection. The patient's recovery was attributed to the prompt intervention of the emergency response team. I was subsequently informed by medical professionals involved in the emergency care that the patient's serious condition may have been better managed had more comprehensive assessment occurred at the initial consultation. I would encourage anyone who feels their care has fallen short of expected standards to share their experiences. Raising awareness of concerns regarding medical practice is important to help prevent others from experiencing similarly difficult situations.

Practice didn't listen when we needed help

The practice did not meet my expectations. The nursing staff seemed reluctant to take action on behalf of my partner, requiring constant prompting to address concerns. There was also an upsetting interaction involving a family matter that left us distressed. Overall, this has been the poorest healthcare experience I have encountered.

Reception fails to process prescriptions on time

My mother has been a patient at this practice for three years and manages multiple health conditions. I have concerns about the prescribing of certain medications that specialists at the hospital have recommended she takes. There have also been ongoing issues with the reception team not processing prescriptions promptly or providing accurate information about their status, which has resulted in unnecessary trips to the surgery only to find it closed. This has caused significant disruption, particularly regarding essential medications including cardiac medication. My mother was admitted to hospital during one of these periods without her regular medications. I have found my experience with this practice to be unsatisfactory and would have reservations about recommending it to others.

Reception team made me feel welcome

The reception team members are consistently pleasant and enjoyable to interact with.

Helpful reception staff made booking easy

The clinician was excellent and very good with our two young children, always making them feel comfortable. They are the best we have experienced, and we consistently manage to get prompt appointments. The reception staff are helpful and friendly, and the nursing team and other medical professionals are really good.

Polite welcome and easy appointment booking

I am a long-standing patient who visits due to ongoing health needs, and I consistently receive a courteous and warm greeting. Scheduling appointments has been straightforward without any complications.

Reception staff helpful despite clinical concerns

The staff at this surgery are generally helpful, however I have had concerning experiences with some clinicians. In my view, I felt dismissed during consultations when experiencing significant symptoms, with reassurance given that appeared inconsistent with my subsequent medical needs. I also had an experience where a diagnosis provided did not align with my health situation, as I required hospital care shortly afterwards. Based on these personal experiences, I have reservations about recommending this practice. I do sympathize with the support staff who work hard to assist patients. There are alternative practices available in the same building that may be worth considering.

Reception staff went the extra mile to help

The medical team and reception staff at this practice are excellent and consistently go above and beyond to assist patients with their needs.