Parkside Surgery

Simple and solid product

This product meets my expectations and I find it satisfactory.

Doctors who don't seem to care

Dr. Hall and Dr. Worley The sole competent physicians I've encountered Though Dr. Worley seems to have vanished (amusing) Absolutely avoid Dr. Antonov His behavior appears completely unhinged I consulted him about my irregular heartbeat and breathing difficulties, and he flatly stated he could offer no assistance Another unnamed doctor Blatantly denied having my recent blood test results, despite them being displayed on the computer screen right beside him I pointed out the visible results, to which he reluctantly acknowledged their presence 🙄 When I requested an inhaler after losing mine on the bus, the staff member insisted I must wait another month for a replacement I sarcastically asked if I should simply stop breathing until then 😱 Anyone considering registering with this medical practice: steer clear 😱

Total lack of understanding of needs

It will be interesting if this gets a response because they were "too busy" to call me back on a matter that the receptionist felt qualified to judge its importance. She wasn't. Lime Grove in Matlock were far more attentive. Even the last 2 appointments to Parkside demonstrated a clear lack of understanding about stroke recovery and it's impact on daily living. GP surgeries of this standard are exactly why A&Es are busy. Patients seem to be an inconvenience.

Dismissive doctor crushed my partner's hope

Dr Davda dismissed my partner's spinal haemangioma, claiming his pain is psychological and not real, despite a consultant's prior diagnosis and recommendation for specialist referral. The doctor's approach was appalling, going so far as to label him a medication addict for taking prescribed painkillers that barely provide relief. The healthcare professional's attitude was completely unacceptable and showed a complete lack of empathy and medical understanding.

Compassionate help for our dementia concerns

Called today about my wife's possible dementia, and the receptionist was absolutely wonderful—compassionate and supportive. She quickly scheduled me an appointment for today. The doctor was incredibly kind and attentive, taking time to thoroughly explain everything, far beyond the usual consultation duration. I'm truly grateful for their exceptional care and understanding during this challenging time.

Staff screamed at me for records

I would rate this medical service even lower than one star if possible. When I sought my medical documentation to consult a neurologist regarding my epilepsy treatment in Australia, I was shockingly verbally abused by a staff member. Not only did she refuse to release my records, but she also prevented me from escalating the matter to management. Legally, healthcare providers are mandated to provide medical records upon request. The staff's conduct was absolutely appalling, and I am definitely filing a formal complaint with the NHS. This practice demonstrates zero commitment to patient care and should be completely avoided.

Calm and caring doctor visit

Reflection on my latest consultation with Dr. Pearson: Incredibly comforting and personable throughout the entire interaction.

Frustrating healthcare hurdles at pharmacy

They consistently create obstacles that make accessing healthcare and prescription medications more challenging for patients.

Friendly nurses made my placement smooth

The medical practice personnel were exceptionally warm and friendly. I felt completely at ease and thoroughly enjoyed my time during my placement at this healthcare facility.

Quick and painless podiatry visit

The foot doctor visit went smoothly, and the professional provided excellent guidance and support during our consultation.

Warm welcome at friendly medical practice

The staff at this medical practice, particularly those at the front desk, consistently demonstrate warmth and approachability. Moreover, the physicians are impressively skilled and well-informed in their professional capabilities.

Worst customer service I've ever experienced

Completely useless and incompetent at every single aspect imaginable. They never return calls, fail to communicate results, and the front desk staff are shockingly unprofessional and potentially hazardous to anyone who interacts with them.

Solid performance on my quick trip

Quite excellent

Quick and smooth doctor's visit

Scheduling a consultation is straightforward, particularly when utilizing the NHS mobile application. The general practitioners are excellent, and the administrative team is incredibly supportive.

Cruel dismissal left me hopeless and scared

Absolutely appalling medical practice, dismissing a patient struggling with both depression and diabetes without any consideration for their psychological well-being. These doctors have demonstrated a complete lack of professional responsibility and compassion by removing the patient from their care, potentially leaving them vulnerable and without critical medical support.

Endless waiting on the 202-ring morning call

Getting in touch by phone is an absolute nightmare. I had to dial repeatedly, making 202 attempts before I could even join the waiting line. Once in the queue, it took three-quarters of an hour before I finally connected with a representative.

Desperate to see a doctor, no luck

I was in urgent need of medical attention and wanted to avoid the hospital if possible. I made 37 phone calls over several days, managing to speak with someone only twice. When I visited the surgery to secure a doctor's appointment, I was informed that no slots were available. The waiting room was completely empty during my time there, with a staff member merely filling out paperwork. The receptionist, after declaring no appointments were open, then commented, "You certainly look like you need to see a doctor." Thanks for that unhelpful observation while I was actively seeking medical help. Ultimately, I ended up at the hospital and was prescribed a two-week course of antibiotics. This marks the second time in three years I've attempted to see a doctor at this practice, and in the four years since registering, I've been unable to secure a single appointment. During my visit, they were simultaneously registering new patients. It seems unwise for a surgery struggling to manage its current patient load to continue accepting more patients.

Frustrating wait for my son's doctor visit

Placed on hold for my 4-year-old son after calling the previous evening with instructions to phone back in the morning. When I finally got through, a discourteous staff member informed me that all slots were filled. I'm absolutely certain that children under 5 should receive priority scheduling. Every other business and healthcare facility has resumed standard operations since COVID, yet doctors' offices remain completely ridiculous!

Rude staff ruined our long wait

I've encountered countless great general practitioners in England, but Parkside Surgery is a complete nightmare! I came in for an appointment with my daughter and endured a grueling one-hour wait. Then, when I had another appointment for my young child and arrived just 10 minutes late, they callously cancelled my slot. The reception staff, particularly this elderly woman, treated me with absolute disrespect, speaking to me in a manner that was totally unacceptable.

Clinic's always booked but empty waiting room

Absolute nightmare of a medical practice. Impossible to secure an appointment, constantly claiming they're fully scheduled even weeks ahead, yet when you walk into the reception area, it's always eerily empty. Just like every other place, they're still using COVID as a convenient excuse for their poor service.