Parkside Surgery

Terrible customer service with impossible booking system

Attempted to contact the office 28 times throughout the day, successfully connecting twice only to be abruptly disconnected. The appointment scheduling process is absolutely appalling and frustrating.

Burnley surgery leaves patients frustrated and concerned

My spouse and I were seriously considering relocating to Burnley. However, after reading numerous reviews about the local medical practice, we've grown hesitant. It's genuinely concerning that when you're unwell, getting a timely doctor's appointment seems impossible. Isn't there a walk-in clinic available for urgent medical needs?

Compassionate care and kindness at its best

It's crucial to recognize and appreciate the hard work of healthcare professionals, rather than always focusing on criticism. I want to express my gratitude to the staff who truly go the extra mile. A special thank you to Katie at reception, who assisted me with an inquiry at the start of July and connected me with Sarah. Sarah Pierce is an exceptional professional! Her dedication was remarkable as she persistently helped me with urgent care reports until I was completely satisfied. She truly went above and beyond in her service. I'd also like to commend the Parkside pharmacy team, who contacted me around early June to ensure I was informed about medication changes from my respiratory consultant. Their proactive communication and reassurance were greatly appreciated. We often forget that healthcare workers are human beings doing their best in challenging circumstances. Instead of constant criticism, we should acknowledge and celebrate their efforts. This team demonstrates outstanding collaboration and commitment to patient care. Let's remember to spread kindness and recognition where it's genuinely deserved!

Warm and inviting place to relax

A charming, warm, and incredibly inviting environment that immediately puts you at ease.

Terrible doctors blame rishi sunak for everything

The medical practice is in dire need of improvement, with physicians displaying a complete lack of communication skills. It's absurd that during a recent visit, my partner and a friend met with 'Dr M Javed' and somehow the conversation devolved into blaming Rishi Sunak for their issues. Let me clarify: this occurred because Dr Javed simply doesn't care. I can only envision this so-called doctor, in his final moments, desperately trying to contact Rishi Sunak to bid farewell. What an utter embarrassment that this doctor can sit at his desk daily, dismissing patients with an unbelievably rude and contemptuous attitude that defies imagination. Avoid this Surgery at all costs or seek alternative healthcare immediately. They remain trapped in a mindset of perpetual misery, believing no solution is possible. THIS MATTER WILL BE ESCALATED......

Compassionate dental team that truly cares

Throughout our experiences, every staff member at this medical facility has consistently demonstrated genuine compassion and attentiveness towards both myself and my relatives.

Amazing support from caring medical professionals

I felt compelled to share my appreciation for the exceptional service provided by your reception team over recent weeks. Despite having to reach out to the surgery multiple times, I've been consistently impressed by their responsiveness. While I did experience some wait times, the call back feature worked flawlessly, with staff returning my calls promptly and addressing my concerns efficiently. It's all too common for people to vocalize complaints but rarely acknowledge excellent service, so I wanted to take a moment to express my gratitude. Especially considering the current challenges facing healthcare services nationwide, I am truly thankful for the dedication and hard work demonstrated by your entire team.

Negligent doctors nearly cost me my life

My encounter with this medical practice last year during my pneumonia was absolutely terrible. Despite repeatedly calling for an appointment over three weeks, I was consistently dismissed with comments about everyone having a cough. I had hoped they would recognize I wasn't someone who frequently sought medical attention, given I hadn't visited a doctor in roughly 15 years prior. When I eventually secured an appointment, a nurse performed a cursory examination and claimed there was no lung infection. Approximately two weeks later, still feeling unwell, I opted to visit the hospital's walk-in clinic. They conducted an X-ray and diagnosed me with severe pneumonia. Subsequently, I spent around six months cycling in and out of hospital because the untreated condition had developed into empyema, which will likely result in permanent lung scarring and damage. I understand their reluctance to prescribe antibiotics too readily, but providing them initially would have prevented the pneumonia from escalating to such a critical state. As a consequence of this experience, I have since switched medical practices.

Frustrating customer service with no phone support

I made multiple attempts to reach out via phone a short while back, and it appears that your team is consistently unresponsive. If your workforce is stretched thin, it might be beneficial to consider hiring additional personnel. Not all customers have the flexibility to schedule early morning appointments.

Terrible healthcare experience with endless runaround

Appalling customer support, left waiting in line only to be instructed to call back later. Similar to emergency services passing the buck, redirected between healthcare providers with no resolution. Patient suffering intensely for multiple days without receiving any meaningful assistance.

Terrible phone system fails patients and doctors

The recently installed phone system is utterly abysmal. The front desk staff seem to believe they're more knowledgeable than the medical professionals. It's baffling how a practice with numerous doctors can make it so impossible to schedule an appointment, especially for parents with young children in need of medical attention. You start to understand why emergency rooms are overwhelmed with cases that could have been handled by a general practitioner. When you attempt to call, all you encounter is an automated message saying they can't answer, and you're left wondering if they've deliberately turned off their communication lines.

Worst medical practice ever terrible service

This medical practice is utterly appalling. They lack an online scheduling system. The sole method of booking is via telephone, which is PERPETUALLY engaged. Once you manage to connect, you frequently can't secure an appointment for multiple weeks. A truly disheartening situation for our healthcare service. Moreover, they arbitrarily cancel recurring prescriptions without seeking your consent.

Worst phone system ever terrible customer service nightmare

Suggesting that the new phone system is an improvement is utterly absurd. The staff needs to actually listen to patients' concerns! Reaching someone has become entirely unfeasible. I attempted to contact the office 16 times over a fortnight and never managed to speak with a single staff member, consistently being disconnected RESPONSE TO YOUR REPLY I did not disconnect the call; the system itself terminates the connection. Your unawareness of this issue clearly indicates you have never personally attempted to contact the surgery

Exceptional medical care with patient-first approach

A highly professional medical facility that prioritizes patient comfort with flexible scheduling. The front desk staff demonstrates exceptional courtesy. This practice truly embodies compassionate healthcare, with physicians who clearly demonstrate genuine concern for their patients' well-being. Every patient request is consistently addressed and handled with care.

Frustrating service and impossible to schedule appointment

The recently implemented phone system is completely dysfunctional, and scheduling an appointment is an exercise in frustration. If the staff cannot effectively manage their current patient load, they should not be accepting any additional patients.

Welcoming medical practice with compassionate care

Recently became a patient at this medical practice. The staff demonstrates exceptional courtesy and are incredibly supportive. The medical professionals display genuine compassion and attentiveness throughout the treatment process.

Frustrating waste of time and energy

I've been hanging around for seven days waiting for a scheduled consultation, only to receive a call now suggesting I book another appointment for tomorrow. I could have easily sorted this out a week earlier by using the triage system instead of enduring this frustrating week-long ordeal!

Terrible customer service wasted my entire day

Spent nearly 60 minutes on hold, and when I finally reached a representative, they abruptly hung up on me without any explanation or assistance.

Dedicated team makes all the difference

Employees demonstrate exceptional diligence and commitment to their tasks, consistently putting forth maximum effort in their roles.

Incredible healthcare team with exceptional service

The medical team at this facility is absolutely outstanding. Every staff member, from doctors to nurses, consistently demonstrates a welcoming and supportive attitude. Scheduling appointments has been incredibly smooth and convenient whenever I've required care. I'm truly grateful for their exceptional service!