Parkside Surgery

Lifelong care from a trusted medical team

Throughout my five-decade association with this medical practice, both myself and my family have consistently received outstanding care. As medical complexities continue to evolve and health challenges become increasingly intricate, it's crucial for healthcare professionals to develop specialized expertise to provide optimal patient treatment. I remain thoroughly satisfied and committed to maintaining my relationship with this practice.

Terrible phone service at this business

The front desk staff's phone response is abysmal, and the entire reception arrangement is completely unacceptable.

Terrible service and unprofessional appointment scheduling

Absolutely appalling service! Scheduled a phone consultation for 3:45, and over an hour later, still no communication from their end! If we were to arrive an hour late to our appointment, they would undoubtedly refuse to see us.

Frustrating customer service with no contact

Struggled to locate the contact information for customer support

Unprofessional care leaves patient frustrated and unheard

I visited the nurse for blood work and inquired about checking my perforated eardrum's healing status. Surprisingly, she claimed they lacked the necessary equipment to examine my ears. What kind of medical facility operates without proper diagnostic tools? Now I'm forced to endure a 30-minute phone queue, despite already being present at the clinic - absolutely absurd.

Terrible customer service and endless waiting times

Absolutely terrible experience. Spent over 90 minutes on hold, only to be instructed to call back again at 8 AM the next morning.

Mediocre medical experience with expected limitations

It's a doctor's office, so the experience is pretty much what you'd anticipate.

Fantastic medical team with exceptional patient care

Throughout my nearly five decades with this medical practice, I've encountered zero issues with either the physicians or the front desk staff. It seems they might mirror the communication style of their patients. Credit to them for maintaining such a professional approach.

Terrible customer service at the front desk

Front desk staff completely ignore incoming phone calls and fail to provide any attentive customer service when answering calls.

Compassionate doctor delivers outstanding medical support

Dr Maudsley offers outstanding medical treatment, and I'm thoroughly impressed with his approach to my step father's care. The entire surgical team has been attentive and compassionate throughout our experience. I highly endorse this practice to anyone seeking quality healthcare!

Terrible customer service at local medical practice

I've had interactions with two separate receptionists, and both encounters were absolutely appalling. What is it with the staff at this medical practice who seem completely clueless about basic customer communication!!!!! The most recent representative, Laura, was particularly terrible! She insisted I use the app to order my prescription, and despite the app being non-functional, they refuse to provide any assistance.

Terrible cell service drives me crazy

Always encountering connection issues. The call drops constantly or gets disconnected unexpectedly.

Terrible phone service that never picks up

Avoid picking up the phone.

Terrible service and zero communication at park side

The front desk staff at the medical center are absolutely terrible. I've been attempting to reach them by phone all day with no success, and this isn't a new issue for me. If they're overwhelmed, they need to either hire additional personnel or stop accepting so many patients.

Frustrating wait but great doctor overall

Getting in touch with this practice requires an auto redial app. The pediatricians are top-notch, but one staff member caused a significant setback by incorrectly completing our son's referral paperwork, resulting in a two-month delay. Overall, the experience has been inconsistent and unpredictable.

Horrible reception service that wastes patients time

Poor Communication and Customer Service. Their phone lines are constantly congested, and you're fortunate if they answer after waiting 30 minutes to an hour! Additionally, some staff members display a dismissive attitude towards patients, often appearing uninterested and forcing patients to raise their voices just to be acknowledged. Today was particularly frustrating - they couldn't even manage their basic appointment registration system. I've reached my limit and will definitely be filing a formal complaint about this unacceptable service.

Worst kebab meat ever disgusting trash

Eliminate the donner immediately!!!!

Compassionate care at its absolute finest

Every interaction I've had with the medical team here has been pleasant. The physicians and nursing staff are consistently professional, and the front desk personnel are welcoming and supportive. My experience has shown that maintaining a courteous and considerate approach leads to equally positive interactions.

Frustrated patient seeking better medical care now

I'm frustrated that medical professionals seem dismissive of my concerns. It feels like they're constantly undermining my worries, suggesting I'm overreacting and should stop researching my symptoms online. The phone staff's attitude is particularly off-putting. When I called to inquire about a follow-up, I was met with a vague and unhelpful response like, "I can't say with everything going on right now." I'm experiencing swollen lymph nodes in my armpit, and they're advising me to wait six weeks before returning, which contradicts the advice I received from the 111 health service. I'm left feeling abandoned, anxious about my health, and completely powerless in this situation.

Terrible receptionist ruins parkside surgery experience

I am absolutely fed up with the receptionist at Parkside surgery, Donna, who is incredibly rude. When I called yesterday about my daughter, I was interrogated about her condition. I mentioned her sore chest and phlegmy cough, and tried to keep another matter private, but Donna insisted I disclose everything or risk not being seen. Every time I call her, she claims she can't hear me, and when I raise my voice to be understood, she accuses me of shouting. It's impossible to communicate with her. She is a complete disappointment to Parkside surgery. Today, when I called about my other daughter, I was told to go elsewhere because she claims I'm being abusive, simply because I don't want to share personal details. She seems to think she's a doctor now. After reading other reviews, I realize I'm not the problem - she definitely is. I hope to finally get the proper healthcare I deserve. Goodbye, and I would have given zero stars if possible.