Parkside Surgery
Poor! (89 reviews)
Poor! (89 reviews)
Medical professionals at the practice receive consistent praise for professional care, compassion, and attentiveness, with several patients highlighting exceptional doctors and nursing staff. However, reception services present a stark contrast, with widespread complaints about discourteous and dismissive staff behaviour. Appointment booking remains a significant challenge, characterised by lengthy phone wait times, frequent call disconnections, and difficulty securing timely slots, with patients reporting waits of several weeks or extended periods on hold. Communication failures extend beyond booking, with patients describing unresponsive phone lines, poor callback systems, and staff who appear unwilling to assist. The practice environment and welcome are generally positive when patients reach reception in person, though the telephone experience creates substantial barriers to access. This disconnect between the quality of clinical care and the reception experience significantly undermines patient confidence in the service overall.
Patients express frustration at the absence of online booking alternatives and the reliance on a dysfunctional phone system that fails to meet demand. Several reviews note that staff attitudes range from unhelpful to confrontational, with some patients reporting they were interrogated about medical details or made to feel like an inconvenience. Prescription requests, referral processes, and follow-up care coordination have also been affected by communication breakdowns and delays. While some patients acknowledge the challenges facing healthcare services generally, the consistent pattern of reception difficulties across multiple reviews suggests systemic issues with appointment access, telephone responsiveness, and staff courtesy that require urgent attention to restore patient experience.
Appointment
Reception
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Medical professionals at the practice receive consistent praise for professional care, compassion, and attentiveness, with several patients highlighting exceptional doctors and nursing staff. However, reception services present a stark contrast, with widespread complaints about discourteous and dismissive staff behaviour. Appointment booking remains a significant challenge, characterised by lengthy phone wait times, frequent call disconnections, and difficulty securing timely slots, with patients reporting waits of several weeks or extended periods on hold. Communication failures extend beyond booking, with patients describing unresponsive phone lines, poor callback systems, and staff who appear unwilling to assist. The practice environment and welcome are generally positive when patients reach reception in person, though the telephone experience creates substantial barriers to access. This disconnect between the quality of clinical care and the reception experience significantly undermines patient confidence in the service overall.
Patients express frustration at the absence of online booking alternatives and the reliance on a dysfunctional phone system that fails to meet demand. Several reviews note that staff attitudes range from unhelpful to confrontational, with some patients reporting they were interrogated about medical details or made to feel like an inconvenience. Prescription requests, referral processes, and follow-up care coordination have also been affected by communication breakdowns and delays. While some patients acknowledge the challenges facing healthcare services generally, the consistent pattern of reception difficulties across multiple reviews suggests systemic issues with appointment access, telephone responsiveness, and staff courtesy that require urgent attention to restore patient experience.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Five H.
6 years ago
Bad!
Skilled doctors let down by terrible reception staff
My interactions with the medical professionals have been largely satisfactory, but I must echo other patients' sentiments that the front desk personnel are disappointingly subpar. 4 star doctors 1 star receptionists
Natalia V.
7 years ago
Bad!
Terrible service and zero empathy from medical staff
The staff here are absolutely terrible and completely indifferent to patient concerns! Their scheduling is abysmal, with wait times stretching to 3-4 weeks, and even when you're potentially facing a serious health issue, they'll casually dismiss your worries as if they're insignificant.
Immy H.
7 years ago
Bad!
Terrible medical care puts child's health at risk
Triage service is a complete disaster. They failed to properly diagnose the issue and dismissively attributed it to a viral infection. As a result, my 12-year-old has developed a serious chest infection. The level of medical care is so poor that even a random street doctor would provide better treatment. Their incompetence is unacceptable, especially in this day and age.
Chloe C.
7 years ago
Bad!
Unprofessional and rude medical office staff
I urgently required medical attention, but the receptionist abruptly ended our call simply because I was hesitant to disclose the specifics of my health issue
Ruqayyah R.
7 years ago
Excellent!
Exceptional care at parkside medical practice
I've found the medical staff at this clinic to be exceptionally professional and attentive. They've taken great care to explain different approaches to my healthcare. The sole drawback I can identify is the requirement to physically visit the office to request prescription refills, rather than having a telephone option. Aside from this minor inconvenience, I'm thoroughly satisfied with the overall quality of care provided by Parkside.
Saika J.
7 years ago
Bad!
Terrible service and unprofessional medical staff
Complete nightmare. Bottom line, they refused to assess my condition and wouldn't schedule an appointment until I'd been ill for nine consecutive days. The receptionist initially claimed a medical note could be retroactively dated, but the doctor contradicted this. Now my employer is scrutinizing the discrepancy between my self-certification and the actual note date. Their front desk staff's incompetence has generated immense unnecessary anxiety. Parkside, you've truly outdone yourselves...
Rebecca B.
7 years ago
Average!
Caring medical team ruined by terrible reception
Exceptional medical professionals, but the front desk personnel are a significant letdown with their dismissive attitude and complete lack of interpersonal communication abilities.
Nadia L.
7 years ago
Excellent!
Warm and welcoming service at its best
The employees are exceptionally courteous and welcoming
Daz D.
7 years ago
Bad!
Terrible receptionist ruins great medical practice
The medical professionals at this clinic are top-notch, but the receptionist is utterly unbearable! I can't fathom what personal issues she might be dealing with, but it's crystal clear she's not suited for customer service. Her behavior is so notorious that multiple patients have voiced complaints, and the situation has even been highlighted in the local Sun News.