Parkview Surgery

Reliable clinic with professional and helpful staff

I've been a patient at this clinic since 2018. Scheduling appointments has always been smooth and hassle-free. The front desk staff are incredibly professional and I've witnessed them confidently managing situations where individuals attempted to disrupt the queue or interrupt ongoing interactions.

Terrible service and rude staff at parkview

I've been thoroughly let down by Parkview ever since I signed up nearly a year ago. Every single receptionist appears hostile and completely disinterested in assisting patients. The pharmacy staff are particularly terrible when it comes to customer service - I've never experienced anything remotely positive. I'm definitely switching providers as soon as possible.

Friendly staff made my experience great

The staff at the front desk are incredibly supportive and consistently go out of their way to assist guests with their needs.

Friendly staff made my stay delightful

Reception staff were extremely courteous and accommodating

Terrible communication and rude staff at medical practice

Medical practice communication is extremely poor. Appointment scheduling involves constant follow-up, with promised callback times repeatedly missed. The reception staff demonstrate unprofessional behavior, with one receptionist being particularly dismissive during a phone conversation about a prescription, rudely stating she could be doing something more important. Despite assurances of a text message update, no communication was received. Fortunately, the pharmacy stepped in to provide an emergency medication supply, given the critical nature of potentially missing doses with serious side effects. This practice generates significant patient anxiety, especially for those managing mental health conditions. While Dr. Omar is an exceptional physician and clearly stands out, interactions with other doctors are frustratingly inconsistent. Patients must persistently chase administrative tasks through multiple repeated calls, often without achieving resolution, creating an exhausting and stressful healthcare experience.

Awesome customer service beyond expectations

Mister, I'm sincerely thankful for the excellent service

Helpful staff but confusing navigation and reception

I am satisfied that I can successfully book appointments, and the clinical staff have been top-notch. Nevertheless, while waiting in the reception area, I observed insufficient directional signage to guide patients to their respective clinic rooms. One non-native English speaker appeared particularly challenged in finding their way, as the existing signs are quite diminutive. I personally experienced difficulty navigating to the correct clinic rooms. Furthermore, the reception area lacks adequate staffing presence. The personnel are seated low behind a barrier, which does not foster a particularly inviting environment. One window displayed a directive for patients to proceed to the next window, while another bore a message reading, "Please do not tap the glass." Despite this, staff were slow to acknowledge patients with queries. They visibly observed patients becoming disoriented but made no effort to assist, leaving me to intervene and help. I believe this area requires significant improvement to enhance the overall patient experience. Apart from these concerns, my visit was generally satisfactory.

Exceptional service from a caring professional assistant

Sanjeeda has been incredibly supportive throughout my experience. Scheduling appointments was always swift and seamless, and she was consistently prompt in helping me navigate and process all necessary documentation. Her efficiency and responsiveness have been truly appreciated. Thank you.

Great service from a caring local practice

Since joining this medical practice in September 2023, I've found their service to be excellent. Obtaining a direct consultation with a physician was straightforward, and I was quickly directed to specialized hospital care. The front desk staff consistently demonstrate a friendly and supportive approach, which significantly enhances the overall patient experience and ensures everything runs seamlessly.

Hope after years of medical frustration

Just signed up recently, and already they've been exceptional, especially after experiencing no success with prior medical procedures.

Exceptional care from a truly compassionate doctor

The most exceptional general practitioner visit I've ever experienced!

Exceptional service from binisha at this gp clinic

Binisha at the front desk went above and beyond to coordinate my appointments perfectly, taking into account my schedule and specific needs. Overall, this medical practice and its staff stand out as the most exceptional I've encountered during my time in London.

Exceptional doctor with quick and caring service

Absolutely the most exceptional general practitioner I've encountered. They consistently provide swift appointment scheduling for both myself and my child, and their service is consistently supportive and accommodating.

Awesome support from caring professionals

The staff is supportive and assisting me effectively.

Friendly staff saved my medical appointment today

Sanjida was incredibly supportive in assisting me during my appointment, helping me get in to see the doctor despite my tardiness. I appreciate her help.

Excellent service with quick and helpful support

Excellent service all around. Appreciate the help.

Quick and efficient medical experience

Arrived for my blood draw and was called in precisely at my scheduled time. The staff demonstrated efficiency and maintained a high standard of care throughout the visit.

Great service from a helpful team

Sanjida provided excellent assistance, and the trige link team consistently offers great support.

Exceptional healthcare at lewisham's top medical practice

The medical practice here stands out as a top-tier healthcare provider in the Lewisham neighborhood.

Great medical care with compassionate staff

The front desk staff are incredibly supportive and go above and beyond to secure a timely appointment or address your needs promptly. My physician demonstrates genuine compassion, actively listens, and provides top-notch advice. They have treated my health concerns with the utmost seriousness and carefully considered the best course of action; I'm truly appreciative of their dedication. Much appreciation!