Parkview Surgery

Friendly service with smooth booking process

Sanjida provided excellent assistance in scheduling my appointment, offering great support throughout the process.

Amazing customer support that saved the day

Absolutely top-notch customer care! Couldn't have asked for anything better.

Friendly service at its absolute best

Excellent front desk personnel, incredibly accommodating and professional in their service.

Convenient weekend care with friendly professional staff

I scheduled my visit for Saturday, which was convenient given my weekday work commitments. The front desk staff demonstrated professionalism and attentiveness, and the nurse was as delightful as always, providing me with valuable insights about my current health status and offering constructive guidance for my future well-being.

Awesome tool for skill improvement

Excellent training session

Terrible service and lost medical records

Utter garbage The woman on the phone was barely comprehensible I attempted to convey that my X-ray documentation was transmitted from the medical facility back in July, and now it's SEPTEMBER, and this marks my second attempt to contact them!!! They've misplaced my X-ray records from JULY!! I'm SUFFERING!!!!

Amazing care at top-notch surgery center

The medical center was immaculately maintained, and the personnel were incredibly supportive. My overall experience was exceptional, and this surgical facility truly stands out as a high-quality establishment. I found my visit to be thoroughly pleasant and satisfying.

Terrible healthcare service leaves patient frustrated and helpless

I received a phone call to discuss my health issues, explaining my high fever of 39.5 degrees that hasn't responded to paracetamol for three consecutive days. The receptionist apologetically informed me that no appointments were available today. When I inquired about tomorrow, and then the day after, she bluntly stated they have absolutely no doctor availability. Her advice? Simply visit the pharmacy for medication recommendations. Unbelievable! The message is clear: if you're ill, don't expect medical consultation—just head to the pharmacy and hope for the best!

Incredible care from start to finish

An exceptional medical procedure. The entire team demonstrates remarkable courtesy, and the personnel are truly outstanding.

Fantastic service with welcoming and quick staff

Every employee is incredibly welcoming and top-notch, and I truly appreciated the exceptional customer care. There was absolutely no waiting time for me.

Horrific medical care that endangers patient lives

If I could give this surgery minus stars I would. After consulting legal counsel, I am now more acutely aware of the grave nature of this situation and how this practice has fundamentally breached their professional responsibility. The substandard care I've received from Parkview has completely disrupted my life, causing significant emotional and physical damage, financial hardship, and has further complicated my existing medical conditions (complex PTSD, bipolar type 2, ADHD, and complex partial epilepsy). Despite consistently communicating my deteriorating health, I have been met with total indifference. For over two years, despite my persistent, well-documented attempts to obtain the necessary support I am legally entitled to, I have been systematically ignored, belittled, and deceived by both doctors and management. Given the nature of my illnesses and accompanying medication, I require close monitoring by a consultant psychiatrist. Having lived with these conditions for most of my life, I am exceptionally skilled at recognizing potential relapses. I repeatedly expressed my need for specialized care, and as anticipated, I have indeed relapsed - forcing me to abandon an £11,000 Masters degree, lose employment, and return to my family home for support. I was repeatedly told that Parkview had referred me to psychiatry, but the waiting list was extremely long. Shockingly, I recently discovered they have been communicating with an entirely different department (where I am on the ADHD and autism services waiting list) and have not contacted psychiatric services at all, as originally requested. My Mother recently spoke with the practice manager, explaining that my continued lack of being heard was exacerbating my symptoms and creating unnecessary psychological strain. The failure to refer me to the correct department epitomizes their complete disregard for my medical needs. Furthermore, as per standard protocol, my medical records should have been electronically transferred within 1-3 days of registration. This did not occur. When I noticed this during a depression appointment in 2022, I requested they follow up with my previous GP or through the appropriate channel (PCSE). They did not. To this day, they remain incomplete. The treatment I have experienced is absolutely unacceptable and something I would never wish upon anyone. Both PTSD and bipolar disorder 2 significantly elevate suicide risks, particularly for patients lacking medical support. Nearly half of all bipolar patients will attempt suicide during their lifetime. While I am fortunate to have a robust support network, I shudder to imagine how Parkview's approach might impact someone more vulnerable. This account merely scratches the surface. I implore you: do not register with this GP - especially if you struggle with mental health, as you will be denied the compassionate care you fundamentally deserve. Amy Rose

Sanjda made my day with kindness

Sanjda is truly delightful and considerate

Warm and welcoming customer service experience

The employees were incredibly welcoming and pleasant.

Friendly service from helpful staff member

Sanhuda provides excellent assistance

Friendly receptionist makes visit a pleasant experience

Sanjida at the front desk demonstrates exceptional skill and provides assistance with genuine warmth and friendliness.

Unhelpful receptionist ruined my entire experience

The front desk staff I encountered today seemed somewhat discourteous. I simply sought to inquire about alternative appointment times for rescheduling my blood test, but they responded with an unpleasant attitude.

Mixed experience with compassionate doctors and frustrating receptionists

The medical staff here are compassionate, attentive, and genuinely supportive. However, the same level of professionalism doesn't extend to all the front desk staff. A few receptionists could definitely improve their attention to detail and overall approach to customer service. When a physician is on pre-scheduled leave or unable to work, basic professional etiquette would suggest notifying patients about rescheduling an appointment made well in advance. Instead, they allowed me to arrive punctually, wait in the reception area for 15 minutes after checking in, and then casually informed me that the doctor was on vacation. Booking an appointment via telephone can be a frustratingly time-consuming process. On certain days, it can take anywhere from 15 to 30 minutes just to become the next caller in the queue.

Amazing service from a helpful professional

Sanjida provided excellent assistance. I appreciate your help.

Misleading hours ruined my entire evening

Completely pointless journey. Website claims 8pm closing time, but upon arrival, establishment is shut. Someone needs to refresh their posted hours.

Friendly support saved my day

Extremely useful