Parkview Surgery

Compassionate care worth the reasonable wait time

Friendly personnel, an immaculate environment, and compassionate, thorough treatment. While the wait time after initial assessment can be lengthy, I only spent two weeks anticipating my procedure compared to the extended months-long delays I've experienced in past surgical scenarios.

Challenging access but quality care at parkview surgery

I've been a patient at Parkview Surgery for quite some time, and I'll be honest - securing a doctor's appointment is no easy feat! However, once you manage to get through, the physicians are impressively skilled and approachable. They genuinely invest time in listening to your concerns and conducting comprehensive check-ups. The administrative team can occasionally seem a bit brusque, which might be attributed to the overwhelming volume of calls and scheduling they handle. That said, one standout staff member is Sanjida Ahmed, who absolutely deserves recognition! She demonstrates remarkable patience and goes above and beyond to arrange emergency appointments or process urgent requests.

Friendly service from a caring professional

Sanjida provided excellent assistance and was truly supportive in addressing my concerns

Terrible service with endless wait and rude staff

Steer clear of this healthcare provider! Their scheduling is a nightmare, with wait times stretching to 2-3 weeks for appointments. Even when you finally get in, you'll be stuck waiting over an hour past your scheduled time. The staff's attitude is nothing short of abysmal and completely unhelpful. I reached out 6 weeks ago to schedule my newborn's 6-8 week check-up, only to be informed the earliest slot would be when she's 9 weeks old. I arrived 5 minutes early today, and the check-in system claimed appointments were running on schedule. However, 20 minutes later, the receptionist informed me that the doctor wasn't even present, forcing me to reschedule. Now my baby will be nearly 11 weeks old for what was supposed to be a 6-8 week appointment.

Frustrating healthcare that fails patients completely

I've been a patient at this medical practice for an extended period, and the quality of service continues to deteriorate. It's impossible to secure an appointment, despite the doctors claiming you should reach out if you require assistance. Moreover, the receptionists consistently disregard my concerns. I'm deeply frustrated and distressed.

Compassionate care saves the day for daughter

Sanjida was incredibly supportive and compassionate, managing to secure an immediate appointment with the doctor for my daughter who was experiencing significant discomfort.

Fast and reliable service for my needs

Prompt service with immediate turnaround and same-day resolution

Compassionate care makes all the difference today

I'm grateful to the front desk staff member who promptly addressed my pressing need. Such attentiveness and genuine care for patients truly means a lot.

Parkview service fails to meet basic patient needs

I've read all the positive reviews about Parkview service, but I'm completely baffled by my own experience. Getting an appointment seems virtually impossible, with a standard three-week waiting period regardless of your medical condition. I had to desperately plead for appointments regarding a pilonidal cyst removal, which remains unhealed since September. The staff's response was marked by eye-rolling and an overtly dismissive demeanor. The nurse named Hope visibly struggled with the receptionists' reluctance to schedule appointments, occasionally intervening herself. My pre-existing mobility issues have only worsened, forcing me to seek expensive private treatment that has already cost me over £1000 - an expense I can ill afford. I've navigated a complex process to obtain X-rays and MRIs from Lewisham, making a simple request to collect documents that was met with bewildering resistance. I merely asked if they could hand over my medical records through the door to minimize my painful travel, but was treated as if I'd made an unprecedented, impossible demand. Every phone interaction feels like confronting an impenetrable barrier, with reception staff seemingly trained to terminate calls as quickly as possible. I absolutely cannot recommend this practice. I'm currently preparing formal complaints against both this surgery and Lewisham Hospital. I've scheduled a meeting with Dr. DAS, whom I've known for over two decades and whose father I remember fondly. I'm exhausted by being denied treatment by non-medical personnel, feeling that I'm entitled to NHS care without spending thousands seeking help. Yours in pain, frustration, and immobility. John Morrissey.

Amazing healthcare service beyond my wildest expectations

The medical staff here are highly skilled; the nursing team operates with speed and precision; the front desk personnel are consistently accessible and welcoming. Whenever I reach out to schedule a visit or seek information, I'm promptly attended to. Could anyone ask for more? In my three decades of medical experiences, this practice stands unrivaled.

Compassionate and responsive medical team saves the day

The personnel have been incredibly supportive to my son and me, assisting us in securing timely appointments during urgent situations. They consistently demonstrate attentiveness and make every effort to help us, even when their schedule is packed and demanding!

Compassionate care from a true professional

Leanne demonstrates exceptional nursing skills and provides outstanding patient care with her professional and compassionate approach.

Exceptional care from compassionate nursing professionals

The nursing staff, led by Leanne, were absolutely outstanding and provided exceptional care.

Exceptional care and compassion at its best

Outstanding service from start to finish! The receptionist greeted me warmly, and Leanne along with the nursing staff provided exceptional care throughout my entire experience.

Friendly service with quick and helpful support

Excellent service from the customer support team at Sanjee.

Smooth and friendly customer experience

Outstanding customer support that truly exceeded my expectations.

Warm and friendly service from sanjda today

Your warm and friendly demeanor truly brightened my entire morning during my visit today, Sanjda. I appreciate the positive energy you brought to my appointment.

Friendly staff made my day better

Exceptional customer support that truly exceeded my expectations.

Friendly and quick customer support

Exceptional customer support

Smooth healthcare experience with caring professionals

Easy scheduling process with warm and welcoming medical staff, including both nurses and doctors.