Parkview Surgery

Inconsistent care frustrates patient seeking medical help

Each visit, despite having a scheduled appointment, you're assigned a different physician, forcing you to repeatedly recount your entire medical history. This constant repetition is incredibly taxing and frustrating. The nurse, who appeared to be of Asian descent, was absolutely exceptional. Highly competent and thoroughly professional.

Terrible service and zero help for patients

This surgical practice is absolutely worthless. Consistently, whenever I require their services for my daughter, they have zero appointment slots open. They should permanently cease operations.

Terrible patient care during my surgical experience

Steer clear of this procedure - the medical team seems indifferent to patient well-being, and obtaining quality care here is extremely challenging.

Exceptional care at park view surgery gp

I recently experienced the GP service for the first time in the United Kingdom, specifically at Park View Surgery. My interaction with the doctor, nurses, and reception staff was exceptionally positive and left me thoroughly impressed. I want to express my heartfelt gratitude for their compassionate and professional approach to healthcare.

Terrible receptionists ruin an otherwise good experience

Absolutely the most unprofessional front desk staff I've encountered. Jackie, a long-time employee with 13 years of service, consistently communicates in an aggressive and disrespectful manner. She refused to assist me in booking an appointment. Similarly, Allison demonstrates a hostile and condescending attitude. Interacting with these receptionists is a thoroughly unpleasant experience. On a positive note, the medical professionals themselves are competent.

Great practice with caring and professional staff

After browsing online reviews, I was initially uncertain about the quality of care for my daughter at this practice. I sought advice from others and ultimately chose to proceed. I'm thoroughly satisfied with every aspect of their service. The reception staff are incredibly warm and helpful, and the physicians are dedicated professionals who consistently strive to provide the best possible assistance.

Worst customer service ever from unhelpful receptionist

Jackie, the receptionist, displays an appalling lack of professionalism and interpersonal skills. Her phone manner is consistently unpleasant and her approach to customer interaction is entirely inappropriate. Her continued employment is baffling, as she is clearly unsuited to this role and should be replaced immediately.

Unhelpful receptionist ruins patient experience at gp

Every interaction with Jackie, the receptionist, has been consistently unpleasant. Despite being a long-standing patient at this GP practice, I've repeatedly experienced her unhelpful and discourteous demeanor. Whether I'm attempting to schedule an appointment, discuss test results, or inquire about medication, her negative attitude consistently leaves me feeling frustrated and disheartened. The practice manager must address this issue urgently, as it is unacceptable to treat patients seeking medical assistance with such disrespect. Healthcare professionals have a fundamental responsibility to prioritize patient care, show empathy, and ensure equal treatment regardless of potential communication challenges or language differences.

Great medical care with compassionate professionals

I've consistently had an excellent experience here. The physicians I've encountered have been thoroughly competent and supportive, and the same goes for the rest of the team. My appreciation goes out to them.

Rude and unprofessional medical staff at clinic

I dialed the entry intercom at the entrance and was met with an irritated grunt from the staff member at 2:30 PM, who then abruptly terminated the call. Subsequent attempts to reconnect were summarily dismissed. For a full ten minutes, I stood outside, during which time I observed another patient being attended to at the window, who then glanced at me before closing it entirely. Such conduct is utterly unacceptable for a facility staffed by healthcare professionals. The behavior was shamefully unprofessional and completely inexcusable.

Terrible customer service and unhelpful staff

I wasted nearly an hour waiting on the phone just to schedule an appointment today, only to be met with a dismissive and discourteous receptionist who criticized my timing and suggested I should have called sooner. Despite acknowledging the current challenges everyone is facing, their unnecessary hostility was uncalled for, especially after I explained I had been attempting to reach them since the morning.

Excellent service from start to finish

Exceptional service - completely polished and competent team. Top-quality performance that meets the highest standards.

Worst service ever for baby registration

Completely unacceptable service. Staff displayed zero professionalism and were unhelpful. The process of registering my infant was absurdly drawn out, taking over five days for what should be a simple data entry task. It's ridiculous how long they took to input basic information like name, address, and birth date. The moment COVID restrictions lift, I'm definitely switching to another service and moving my entire family's registration elsewhere!

Terrible service and uncaring management nightmare

Steer clear of this establishment. The practice manager is incredibly unprofessional and shows zero concern for customer complaints. I've escalated the issue to higher management, hoping they can address her conduct. I'm determined to fully investigate and resolve this matter. Absolutely not recommended.

Terrible experience at a terrible translation service

Terrible customer experience with extremely slow service and a lack of language support. The absence of translators makes communication impossible. This establishment is so ineffective it deserves to be shut down completely.

Terrible customer service ruins first impressions

The front desk staff are completely unaccommodating and interrupt before you can finish a sentence - their customer reception approach desperately requires a complete overhaul from a public relations standpoint!

Friendly service and easy appointments make me smile

The office provides a pleasant experience, and the team is friendly. Scheduling convenience is a definite plus for me.

Terrible healthcare experience avoid at all costs

Terrible experience. Scheduling an appointment is a nightmare. The medical staff are completely incompetent... this clinic should just shut down entirely.

Exceptional customer care that truly understands needs

Exceptional customer support that consistently goes above and beyond to identify the most suitable options for both myself and my loved ones.

Terrible customer service and endless frustration

I'm absolutely frustrated with their service. Every time I attempt to contact them at 8 in the morning, I'm immediately redirected to voicemail, and they consistently cut off my calls.