Parkview Surgery
Poor! (45 reviews)
Poor! (45 reviews)
Feedback reflects a mixed experience with significant variation in service quality across different areas of the practice. Reception experience emerges as a key concern, with multiple patients reporting discourteous communication, difficulty reaching staff by phone, and challenges with appointment booking. Patients describe long waiting times for phone responses, dismissive attitudes during initial contact, and inconsistent availability information. Administrative processes also feature prominently in negative feedback, with complaints about slow registration procedures and delayed responses to enquiries. In contrast, the medical practitioners themselves receive consistent praise for compassionate care, professional expertise, and attentive listening during consultations.
Appointment access presents a recurring frustration, with patients reporting difficulty securing slots and experiencing extended phone waits. Some patients note that availability information provided initially contradicts what becomes possible when calling back later. Communication barriers, including limited language support, have also been highlighted as problematic.
Positive feedback emphasises the dedication and interpersonal skills of clinical staff, with patients appreciating empathetic consultations and thorough care. Several long-standing patients report satisfaction with continuity of care and the team's commitment to patient wellbeing. The practice would benefit from addressing reception experience and administrative responsiveness to better align with the quality of clinical care being provided.
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Reception
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Feedback reflects a mixed experience with significant variation in service quality across different areas of the practice. Reception experience emerges as a key concern, with multiple patients reporting discourteous communication, difficulty reaching staff by phone, and challenges with appointment booking. Patients describe long waiting times for phone responses, dismissive attitudes during initial contact, and inconsistent availability information. Administrative processes also feature prominently in negative feedback, with complaints about slow registration procedures and delayed responses to enquiries. In contrast, the medical practitioners themselves receive consistent praise for compassionate care, professional expertise, and attentive listening during consultations.
Appointment access presents a recurring frustration, with patients reporting difficulty securing slots and experiencing extended phone waits. Some patients note that availability information provided initially contradicts what becomes possible when calling back later. Communication barriers, including limited language support, have also been highlighted as problematic.
Positive feedback emphasises the dedication and interpersonal skills of clinical staff, with patients appreciating empathetic consultations and thorough care. Several long-standing patients report satisfaction with continuity of care and the team's commitment to patient wellbeing. The practice would benefit from addressing reception experience and administrative responsiveness to better align with the quality of clinical care being provided.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Eliot H.
8 years ago
Bad!
Receptionists need a serious attitude and skills adjustment
The front desk staff's communication abilities appear to range from exasperated sighing to outright discourtesy, with little in between. Their informational guidance comes across as patronizing and ineffective. Despite the already minimal expectations for answering phones and sharing details about appointments and services, they consistently fall short of even these basic standards. What personal trauma has transformed you into such disengaged professionals? In fairness, this critique should be tempered by acknowledging that the medical practitioners themselves demonstrate excellent interpersonal skills, displaying empathy, clarity, comprehensive knowledge, and a sincere desire to assist patients. One can only speculate about the root cause of their apparent workplace frustration. Perhaps a moment of respite with a warm beverage and a small treat might improve their demeanor?
Richard S.
8 years ago
Excellent!
Decent healthcare with friendly faces and service
Consistently available during required hours, the front desk staff maintain a pleasant demeanor, and the doctors provide satisfactory care.
Carmel N.
8 years ago
Excellent!
Exceptional care from a trusted medical team
Throughout my two decades as a patient at this practice, I have consistently experienced exceptional care characterized by compassion and understanding. The reception staff are courteous, caring, and go above and beyond to provide outstanding assistance.
Viktors I.
9 years ago
Bad!
Worst customer experience ever avoid at all costs
Absolutely terrible service - this establishment is so incompetent that regulatory authorities should seriously consider shutting them down completely.
Vinit P.
9 years ago
Bad!
Terrible customer service that left me frustrated
Absolutely terrible customer service, impossible to schedule appointments via phone calls, and their communication is utterly ineffective and frustrating.