Parkview Surgery
Average! (68 reviews)
Average! (68 reviews)
Patient feedback reflects a mixed experience with significant variation in service quality across different areas of the practice. Reception staff performance is notably polarised, with many patients praising their exceptional helpfulness, responsiveness, and compassionate approach during appointment booking and administrative interactions. However, several patients reported discourteous reception experiences, including dismissive attitudes, poor communication, and difficulties accessing appointments through restrictive online systems. Appointment availability and booking processes emerge as persistent challenges, with patients describing lengthy waits, cancelled appointments without notice, and barriers to securing timely consultations, particularly for urgent medical needs.
Clinical care quality shows more consistent positive feedback, with patients frequently commending specific doctors for attentive listening, compassionate care, professional communication, and thorough medical assessments. Several patients highlighted feeling genuinely heard and supported during consultations. Conversely, some patients reported dismissive clinical interactions and concerns about inadequate follow-up on referrals and test scheduling. The practice environment is described as welcoming by some but overcrowded by others, with waiting times occasionally extending beyond scheduled appointments.
Organisational issues including communication infrastructure problems, scheduling errors, and inconsistent service delivery across different staff members are recurring themes. While some patients express strong confidence in the practice and appreciation for improvements over recent months, others cite frustration with the booking system, lack of responsiveness, and difficulty reaching the practice by phone, suggesting ongoing challenges with operational efficiency and patient accessibility.
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Patient feedback reflects a mixed experience with significant variation in service quality across different areas of the practice. Reception staff performance is notably polarised, with many patients praising their exceptional helpfulness, responsiveness, and compassionate approach during appointment booking and administrative interactions. However, several patients reported discourteous reception experiences, including dismissive attitudes, poor communication, and difficulties accessing appointments through restrictive online systems. Appointment availability and booking processes emerge as persistent challenges, with patients describing lengthy waits, cancelled appointments without notice, and barriers to securing timely consultations, particularly for urgent medical needs.
Clinical care quality shows more consistent positive feedback, with patients frequently commending specific doctors for attentive listening, compassionate care, professional communication, and thorough medical assessments. Several patients highlighted feeling genuinely heard and supported during consultations. Conversely, some patients reported dismissive clinical interactions and concerns about inadequate follow-up on referrals and test scheduling. The practice environment is described as welcoming by some but overcrowded by others, with waiting times occasionally extending beyond scheduled appointments.
Organisational issues including communication infrastructure problems, scheduling errors, and inconsistent service delivery across different staff members are recurring themes. While some patients express strong confidence in the practice and appreciation for improvements over recent months, others cite frustration with the booking system, lack of responsiveness, and difficulty reaching the practice by phone, suggesting ongoing challenges with operational efficiency and patient accessibility.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Lina L.
one year ago
Bad!
Worst medical experience ever terrible service
You'll likely kick the bucket before securing a consultation at this medical practice, and it seems nobody genuinely gives a damn about your well-being. They appear to believe you're fabricating your symptoms most of the time. Steer clear at all costs.
Bikash D.
one year ago
Bad!
Terrible service that needs immediate improvement now
A truly subpar general practitioner that ranks among the worst I've encountered. Their communication infrastructure is dismally inadequate. They ought to cease operations entirely. The entire local community is experiencing significant distress. Either substantially improve your services or remove yourselves from this community.
Mark R.
one year ago
Excellent!
Friendly and helpful staff make my day better
The reception team provides outstanding customer support, demonstrating remarkable attentiveness and a genuinely accommodating approach that goes above and beyond expectations.
Iswant K.
one year ago
Bad!
Terrible service and unprofessional staff attitude
The reception staff's demeanor is incredibly off-putting, displaying a consistently discourteous attitude. They seem completely disconnected and uninterested, showing no empathy or awareness of customer concerns whatsoever.
Neil S.
one year ago
Excellent!
Exceptional care from amazing parkview surgery team
The front desk team demonstrated exceptional service, extending themselves to assist me beyond expectations. I am truly appreciative of their support and kindness. My sincere gratitude goes out to Parkview Surgery.
Jekaterina B.
one year ago
Bad!
Confusing healthcare experience with unexpected pharmacy visits
Constantly dragging me and my child to medical screenings 😳 Makes me wonder about the purpose of our insurance payments
Husna S.
one year ago
Bad!
Worst medical service ever disappointing and unprofessional
This general practitioner is absolutely appalling. I utilized their online booking system to schedule an in-person consultation, then endured a week-long wait. After that initial waiting period, they unilaterally changed the appointment to a phone consultation just two days later, yet no call materialized, no appointment occurred, and not a single apology was offered.
R R.
one year ago
Bad!
Incompetent surgery fails patient with poor care
I'm thoroughly dissatisfied with this medical practice. After being switched from Fostair to Lurfurbec, which caused me severe side effects including headaches, persistent coughing, and increased breathing difficulties - seemingly just to reduce medication costs - I attempted to schedule an appointment. I repeatedly tried to secure a consultation, only to be repeatedly told I wasn't on their appointment list. Each time I followed up, I encountered the same frustrating response. The practice appears completely disorganized and unprofessional, making me feel entirely overlooked as a patient, despite receiving a nominal apology. Their handling of my medical situation feels cavalier and negligent, giving me the distinct impression that they have no genuine concern for my health or well-being. It seems they are more focused on cost-cutting than providing proper medical care, and I feel my asthma management and personal health have been treated with complete indifference. Their lack of a proper duty of care is deeply troubling and unacceptable.