Patient Experience Summary

Patients consistently report positive experiences across clinical care, reception, and appointment access. The practice demonstrates strong clinical competence, with healthcare professionals delivering thorough consultations, clear communication, and attentive listening. Reception staff are frequently described as welcoming and courteous, creating a warm atmosphere from arrival. The appointment booking system is noted as straightforward and efficient, with many patients appreciating the ability to schedule promptly and access same-day appointments when needed. Nursing care receives particular recognition for professionalism and compassionate approach during procedures.

Some patients have experienced challenges with appointment scheduling, reporting lengthy wait times for booking slots and occasional difficulty securing appointments. Additionally, isolated instances of detached communication during administrative interactions have been noted, and physician unavailability has occasionally necessitated appointment postponements, causing frustration for patients awaiting consultations.

Overall, the practice maintains a strong reputation for clinical quality and patient-centred care, with the reception experience and appointment accessibility being key strengths. The welcoming environment and continuity of care contribute to patient confidence in the service, though improvements in booking availability and consistency of administrative engagement would further enhance the experience.

Appointment

82.15 %
Great

Reception

87.32 %
Excellent

Cleanliness

85.50 %
Excellent

Care

89.67 %
Excellent

Respect

89.12 %
Excellent

Seen on time

83.40 %
Great

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CH

Carol H. Google one year ago

Rating

Excellent!

Warm welcome and fantastic customer care

Warm and welcoming front desk staff provided exceptional customer assistance

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JB

John B. Google one year ago

Rating

Excellent!

Compassionate doctor with patient's best interests at heart

Dr. Standen demonstrates genuine compassion, creating a welcoming environment while prioritizing personalized care and ensuring patients receive the most appropriate medical attention possible.

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JM

Janet M. Google one year ago

Rating

Excellent!

Compassionate care from an understanding medical professional

Met with Angelo, who I believe was accompanied by a medical trainee. He demonstrated exceptional patience and attentively heard out all my concerns. He provided a clear treatment protocol and explained potential next steps if the initial approach didn't resolve my issue. Appreciative of his thorough and considerate care.

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ER

Emma R. Google one year ago

Rating

Excellent!

Compassionate care exceeded my every expectation

During my initial visit today, I was warmly received and felt genuinely heard by every staff member. Scheduling an appointment was surprisingly quick, with minimal waiting time, and I was promptly contacted after triage with a convenient appointment slot. When I was seen later that day, the staff provided me with multiple thoughtful approaches to address my medical concern. I'm truly appreciative of finding such a compassionate healthcare provider. My sincere thanks.

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MP

Mike P. Google one year ago

Rating

Excellent!

Great product worth every penny

Superb! 👍

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AH

Ann H. Google one year ago

Rating

Excellent!

Exceptional customer service with friendly professional guidance

Lauren consistently puts me at ease during our conversations. She thoroughly breaks down information and ensures I fully understand. I'm completely confident that she'll be available whenever I require guidance.

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LH

Linda H. Google one year ago

Rating

Excellent!

Compassionate care at its medical best

The personnel I encountered at Parkway Medical Centre strike an excellent balance between maintaining a professional demeanor and creating a warm, approachable atmosphere.

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MC

Margaret C. Google one year ago

Rating

Excellent!

Exceptional healthcare with compassionate and professional service

I cannot speak highly enough of this practice and the outstanding support they've provided. The receptionist staff were delightful and welcoming, complemented by a compassionate team of doctors and nurses in an immaculately maintained facility. My sincere gratitude to everyone involved.

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GD

Gwyn D. Google one year ago

Rating

Great!

Helpful product with excellent customer support

Highly satisfactory. Provides clear and comprehensive information with excellent communication.

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FF

Frances F. Google one year ago

Rating

Excellent!

Perfect service at my favorite spot

Always a fantastic experience whenever I stop by - really appreciate the service!

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MB

Marie B. Google one year ago

Rating

Excellent!

Friendly service and helpful professional advice

I arrived promptly for my scheduled appointment and was thoroughly satisfied with the professional guidance provided. My sincere appreciation goes to the staff. Best regards, Marie Bilton

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AL

Angela L. Google one year ago

Rating

Excellent!

Consistently reliable and top-notch customer support

Consistently delivers top-notch assistance every single time.

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AB

Alan B. Google one year ago

Rating

Excellent!

Helpful resource for skill development

Solid workout routine that helps me stay on track and improve my skills. Nothing too intense, but definitely effective for maintaining consistency and progress.

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SC

Sue C. Google one year ago

Rating

Excellent!

Skilled therapist solves my chronic pain problem

Outstanding physical therapy treatment and professional guidance

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RD

Ray D. Google one year ago

Rating

Excellent!

Great care at parkway medical center

Every visit to Parkway Medical is consistently pleasant. The personnel are welcoming and highly skilled.

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JB

Jan B. Google one year ago

Rating

Excellent!

Compassionate and attentive medical support

Compassionate medical attention and attentive service provided by the healthcare team.

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TS

Terry S. Google one year ago

Rating

Excellent!

Exceptional service with punctual and friendly staff

The staff at my visit were exceptional, providing top-notch service, and they maintained perfect punctuality. Much appreciation!

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GC

Geoffrey C. Google one year ago

Rating

Excellent!

Exceptional doctor provides compassionate and thorough care

During my latest appointment at the medical practice, I had the opportunity to meet Dr. Standon in person, having previously only known her through her voice on the telephone system. I was thoroughly impressed by the exceptional level of care and meticulousness she demonstrated while conducting my medical examination. Her professional approach and attentiveness were truly remarkable. Kudos to Dr. Standon for providing an outstanding level of service.

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YF

Yvonne F. Google one year ago

Rating

Excellent!

Exceptional service with a warm and helpful touch

I appreciate the exceptional service you provided, characterized by your professionalism, genuine care, and warm demeanor throughout our interaction.

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FT

Frank T. Google one year ago

Rating

Excellent!

Exceptional service with a smile every time

Consistently delivers top-notch service with a helpful, welcoming, and knowledgeable approach

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About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01642 270033
  • Parkway Medical Centre Cropton Way,Coulby Newham Middlesbrough TS8 0TL

Patient Experience Summary

Patients consistently report positive experiences across clinical care, reception, and appointment access. The practice demonstrates strong clinical competence, with healthcare professionals delivering thorough consultations, clear communication, and attentive listening. Reception staff are frequently described as welcoming and courteous, creating a warm atmosphere from arrival. The appointment booking system is noted as straightforward and efficient, with many patients appreciating the ability to schedule promptly and access same-day appointments when needed. Nursing care receives particular recognition for professionalism and compassionate approach during procedures.

Some patients have experienced challenges with appointment scheduling, reporting lengthy wait times for booking slots and occasional difficulty securing appointments. Additionally, isolated instances of detached communication during administrative interactions have been noted, and physician unavailability has occasionally necessitated appointment postponements, causing frustration for patients awaiting consultations.

Overall, the practice maintains a strong reputation for clinical quality and patient-centred care, with the reception experience and appointment accessibility being key strengths. The welcoming environment and continuity of care contribute to patient confidence in the service, though improvements in booking availability and consistency of administrative engagement would further enhance the experience.

Appointment

82.15 %
Great

Reception

87.32 %
Excellent

Cleanliness

85.50 %
Excellent

Care

89.67 %
Excellent

Respect

89.12 %
Excellent

Seen on time

83.40 %
Great
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