Parkway Medical Centre
Excellent! (71 reviews)
Excellent! (71 reviews)
Patients consistently report positive experiences across clinical care, reception, and appointment access. The practice demonstrates strong clinical competence, with healthcare professionals delivering thorough consultations, clear communication, and attentive listening. Reception staff are frequently described as welcoming and courteous, creating a warm atmosphere from arrival. The appointment booking system is noted as straightforward and efficient, with many patients appreciating the ability to schedule promptly and access same-day appointments when needed. Nursing care receives particular recognition for professionalism and compassionate approach during procedures.
Some patients have experienced challenges with appointment scheduling, reporting lengthy wait times for booking slots and occasional difficulty securing appointments. Additionally, isolated instances of detached communication during administrative interactions have been noted, and physician unavailability has occasionally necessitated appointment postponements, causing frustration for patients awaiting consultations.
Overall, the practice maintains a strong reputation for clinical quality and patient-centred care, with the reception experience and appointment accessibility being key strengths. The welcoming environment and continuity of care contribute to patient confidence in the service, though improvements in booking availability and consistency of administrative engagement would further enhance the experience.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Patients consistently report positive experiences across clinical care, reception, and appointment access. The practice demonstrates strong clinical competence, with healthcare professionals delivering thorough consultations, clear communication, and attentive listening. Reception staff are frequently described as welcoming and courteous, creating a warm atmosphere from arrival. The appointment booking system is noted as straightforward and efficient, with many patients appreciating the ability to schedule promptly and access same-day appointments when needed. Nursing care receives particular recognition for professionalism and compassionate approach during procedures.
Some patients have experienced challenges with appointment scheduling, reporting lengthy wait times for booking slots and occasional difficulty securing appointments. Additionally, isolated instances of detached communication during administrative interactions have been noted, and physician unavailability has occasionally necessitated appointment postponements, causing frustration for patients awaiting consultations.
Overall, the practice maintains a strong reputation for clinical quality and patient-centred care, with the reception experience and appointment accessibility being key strengths. The welcoming environment and continuity of care contribute to patient confidence in the service, though improvements in booking availability and consistency of administrative engagement would further enhance the experience.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Tracey Q.
one year ago
Excellent!
Exceptional customer service that truly goes above and beyond
The team's customer support is absolutely top-notch. They consistently demonstrate a genuine commitment to helping and truly hearing their clients. The staff members are simply outstanding.
Ian W.
one year ago
Excellent!
Great experience with friendly instructors
Excellent training experience with delightful individuals.
Peter B.
one year ago
Excellent!
Quick and painless blood test experience
Swift and seamless blood draw experience with incredibly welcoming and professional medical personnel. The entire process was smooth and hassle-free.
Jamie H.
one year ago
Bad!
Incompetent doctor fails patients with poor care
Dr. Parajulie consistently demonstrates a profound lack of professional responsibility, displaying a shocking indifference to patient welfare. Attempts to voice concerns are systematically thwarted, with administrative staff consistently failing to respond to communication attempts. It's deeply disheartening to witness the decline of what was previously a highly regarded medical practice.
Nikki S.
one year ago
Excellent!
Speedy service from helpful customer support team
Extremely prompt communication, directed to A&E without delay
Malcolm P.
one year ago
Excellent!
Professional service that exceeded my expectations
Punctual service with a highly competent approach
Jackie T.
one year ago
Poor!
Frustrating delay in getting medical help
The physician was absent today, forcing me to postpone my anticipated consultation by yet another seven days. I've been anxiously anticipating this conversation for quite some time, and now I'm compelled to extend my wait even further.
Maurice H.
one year ago
Excellent!
Excellent telemedicine experience with caring doctor
During our phone consultation, the physician demonstrated exceptional professionalism, promptness, and a genuinely supportive demeanor.
Mike S.
one year ago
Excellent!
Great service with speedy medical care
Consistently punctual and streamlined in their approach. It's remarkable how quickly they can schedule an appointment, which has become increasingly uncommon in today's service landscape.
Ged M.
one year ago
Excellent!
Great product meets all my needs
Highly satisfactory, much appreciated 👍
Martin B.
one year ago
Excellent!
Exceptional medical care that truly listens and helps
The staff exude warmth, empathy, and a can-do attitude that's truly refreshing. I'm thoroughly impressed by how expertly they've navigated my intricate health challenges. Absolutely outstanding!
Claire W.
one year ago
Excellent!
Compassionate nurse made my hospital visit better
I encountered a delightful nurse named Lauren who took the time to speak with me and was incredibly supportive and kind.
Danielle G.
one year ago
Excellent!
Incredible doctor with exceptional care
Dr. Garcia is truly exceptional.
David D.
one year ago
Excellent!
Welcoming and helpful customer service team
Welcoming and personable employees
Ian I.
one year ago
Excellent!
Healing hands that truly care
Vicky, the physiotherapist, is absolutely exceptional at her job.
Paul C.
one year ago
Excellent!
Great service with friendly staff
Truly an excellent encounter from start to finish.
Brian M.
one year ago
Excellent!
Painless blood test with friendly medical team
Compassionate medical personnel conducted my blood draw with such skill that I experienced no discomfort whatsoever.
Matthew B.
one year ago
Bad!
Frustrating wait times for medical care
Scheduling can be challenging at this practice. Wait times for booking are lengthy, and securing a slot often requires considerable patience and persistence.
Eric O.
one year ago
Excellent!
Friendly nurse made my checkup a breeze
Louise, my checkup nurse, provided excellent service and everything went smoothly during my visit.
Christine T.
one year ago
Excellent!
Efficient booking that gets me seen fast
Impressive booking platform. Efficiently processed, excellent service.