Patient Experience Summary

Patients consistently report positive experiences across clinical care, reception, and appointment access. The practice demonstrates strong clinical competence, with healthcare professionals delivering thorough consultations, clear communication, and attentive listening. Reception staff are frequently described as welcoming and courteous, creating a warm atmosphere from arrival. The appointment booking system is noted as straightforward and efficient, with many patients appreciating the ability to schedule promptly and access same-day appointments when needed. Nursing care receives particular recognition for professionalism and compassionate approach during procedures.

Some patients have experienced challenges with appointment scheduling, reporting lengthy wait times for booking slots and occasional difficulty securing appointments. Additionally, isolated instances of detached communication during administrative interactions have been noted, and physician unavailability has occasionally necessitated appointment postponements, causing frustration for patients awaiting consultations.

Overall, the practice maintains a strong reputation for clinical quality and patient-centred care, with the reception experience and appointment accessibility being key strengths. The welcoming environment and continuity of care contribute to patient confidence in the service, though improvements in booking availability and consistency of administrative engagement would further enhance the experience.

Appointment

82.15 %
Great

Reception

87.32 %
Excellent

Cleanliness

85.50 %
Excellent

Care

89.67 %
Excellent

Respect

89.12 %
Excellent

Seen on time

83.40 %
Great

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DD

David D. Google one year ago

Rating

Excellent!

Amazing customer service with a smile

Friendly and accommodating employees. Understanding and gentle when dealing with my small child.

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KC

Kenneth C. Google 2 years ago

Rating

Excellent!

Friendly and professional healthcare experience

Thoroughly satisfied with my consultation with the healthcare professional, who provided excellent care and attention during my appointment.

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VV

Victoria V. Google 2 years ago

Rating

Excellent!

Exceptional healthcare for the whole family

Parkway medical centre stands out as the most outstanding healthcare facility I've encountered. Every single medical professional here, from doctors to nurses, is absolutely top-notch. My entire family - myself, my husband, and our children - rely on this practice, and they consistently deliver exceptional care.

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KF

Keith F. 2 years ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Great practice. Best nurse I’ve ever seen

Lisa is amazing. Despite my best efforts to the contrary through totally managing to neglect myself since my teens. She has got me to 59 and has no intentions of stopping. She’s informative. Professional and can be brutally honest and frank. However. She’s always empathetic, warm and seems to genuinely care. In a practice with so many great healthcare professionals. Lisa still manages to stand out. I’m so glad I found this local practice when I did. After suffering at my family practice with old style doctors, a receptionist who thought she knew best and nurses who would rather be elsewhere. This practice was a breath of fresh air. Thank you everyone. For being there and keeping me alive. Double thanks to Lisa for caring enough to be open, honest and practical. She is far more focused on fixing the problem and not the blame.

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NG

Nicola G. Google 2 years ago

Rating

Excellent!

Compassionate gp practice that feels like home

The GP practice feels like an extension of my own family. Despite enduring four incredibly challenging years, PMC has been my unwavering support throughout my health journey. I've been a lifelong patient here, and for over a decade, my current Doctor has consistently demonstrated exceptional care and genuine compassion for her patients (a sentiment her colleagues also share). The nursing staff are truly remarkable, welcoming everyone with warmth and familiarity. As the practice has expanded, I've noticed new team members who are excellent additions to the existing staff. The reception team deserve immense credit for managing their demanding and high-pressure roles with remarkable skill and dedication. I'm genuinely appreciative that their appointment system differs from neighboring practices. The current approach is far more patient-friendly, and I sincerely hope they maintain this accessible method. PMC represents more than just a medical facility to me - it embodies the cherished concept of a traditional "family doctor" environment. My heartfelt gratitude goes out to every single member of their incredible team.

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SW

Susan W. Google 2 years ago

Rating

Excellent!

Best medical experience with friendly and professional staff

From the moment I entered the clinic, the atmosphere was consistently outstanding. Upon arrival, you can either interact with the friendly receptionist or utilize the straightforward self check-in system. The waiting area provides a remarkably soothing environment, enhanced by gentle background music from my preferred era. The staff members are consistently eager to assist with any questions. When your healthcare professional is ready, they personally guide you to your consultation room, invariably wearing a warm, welcoming smile. Today, Lisa was my clinician, and she demonstrated exceptional skill and was genuinely enjoyable to converse with. Although I'm not a frequent visitor to my general practitioner, I'm always confident that I'm receiving top-tier care whenever I do come.

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C(

Christina (. Google 2 years ago

Rating

Excellent!

Awesome product that exceeded my expectations

Outstanding

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CW

Clare W. Google 2 years ago

Rating

Excellent!

Smooth sailing with top-notch service

Smooth and accomplished appointment

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ET

Emily T. Google 2 years ago

Rating

Excellent!

Medical student's dream placement at parkway practice

A delightful medical practice with welcoming personnel. My placement here as a medical student was thoroughly enjoyable. The practice operates with excellent efficiency, and the staff demonstrated genuine kindness and encouragement. I experienced comprehensive support throughout my learning journey and observed how patients truly value the dedicated work of this team. Heartfelt gratitude to Dr Garcia, the entire Parkway team, and special thanks to the patients who generously shared their time and insights with me.

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WL

William L. Google 2 years ago

Rating

Excellent!

Professional and caring nurse made my day

Lauren demonstrated exceptional professionalism throughout her nursing care.

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EM

Emmanuel M. Google 2 years ago

Rating

Excellent!

Great personal doctor with amazing care

Superb general practitioner

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For practice staff

Respond to patient reviews

Monitor satisfaction trends

Generate CQC evidence reports

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Trusted by GP practices across the UK
Practice Response Rate
0.00%

Shows how often this practice responds to patient reviews and feedback.

About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01642 270033
  • Parkway Medical Centre Cropton Way,Coulby Newham Middlesbrough TS8 0TL

Patient Experience Summary

Patients consistently report positive experiences across clinical care, reception, and appointment access. The practice demonstrates strong clinical competence, with healthcare professionals delivering thorough consultations, clear communication, and attentive listening. Reception staff are frequently described as welcoming and courteous, creating a warm atmosphere from arrival. The appointment booking system is noted as straightforward and efficient, with many patients appreciating the ability to schedule promptly and access same-day appointments when needed. Nursing care receives particular recognition for professionalism and compassionate approach during procedures.

Some patients have experienced challenges with appointment scheduling, reporting lengthy wait times for booking slots and occasional difficulty securing appointments. Additionally, isolated instances of detached communication during administrative interactions have been noted, and physician unavailability has occasionally necessitated appointment postponements, causing frustration for patients awaiting consultations.

Overall, the practice maintains a strong reputation for clinical quality and patient-centred care, with the reception experience and appointment accessibility being key strengths. The welcoming environment and continuity of care contribute to patient confidence in the service, though improvements in booking availability and consistency of administrative engagement would further enhance the experience.

Appointment

82.15 %
Great

Reception

87.32 %
Excellent

Cleanliness

85.50 %
Excellent

Care

89.67 %
Excellent

Respect

89.12 %
Excellent

Seen on time

83.40 %
Great
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