Parkway Medical Centre

Family's positive experiences at the practice

I have come across several unfavorable remarks about this practice; however, my family and I have consistently had favorable experiences.

Staff were friendly and really attentive

This practice is excellent with all team members being friendly, attentive and professional. The care provided has been exceptional.

Staff went above and beyond for my son

Can't fault this practice. All of the clinicians we have seen have gone above and beyond for my young child, including occasional follow-up contact after appointments to check that everything is progressing well. The approach feels personal and approachable, with no sense that any of my concerns are treated as an inconvenience. As a parent, I feel genuinely reassured that my child is receiving attentive care.

Helpful staff who listen to concerns

An outstanding medical practice with highly skilled healthcare professionals.

Dismissed concerns, finally diagnosed through routine scan

I have been seeking assistance for approximately two months without success. My concerns were dismissed as typical, and I became distressed during phone conversations. Despite my attempts to reach out, I have not received callbacks from clinical staff. Now, after two and a half months, a routine scan has identified something requiring further investigation, and I am awaiting additional testing to determine the nature of the findings.

Getting through on the phone worked well

Over the last few months we have needed to contact the surgery to arrange appointments for my elderly mother. Each time I called in the morning, we were able to see a clinician and received the usual high standard of care. On one occasion when an appointment could not be scheduled within a couple of hours, a visiting healthcare professional came to see my mother instead. We have consistently experienced excellent service throughout.

Repeated prescription requests left unresolved

I understand that the medical team faces considerable workload pressures, however accessing their services has become increasingly challenging. My husband was prescribed medication several months ago and was assured it would be included in his ongoing prescription list. Despite multiple requests, this still hasn't been completed, and he's now had to follow up for a third time. He's also dealing with a wrist issue that was expected to improve with conservative management, but after two months the situation has actually deteriorated. When attempting to arrange an appointment to address this, he experienced repeated disconnections over a three-day period. It's frustrating to navigate what feels like significant barriers to obtaining medical consultation.

Concerns about referral processes and patient safety

The service fell significantly short of expectations. I have considerable doubts about the practice's ability to provide effective treatment and ensure appropriate specialist referrals when needed. I believe their regulatory assessment warrants review, as I question whether their safety standards would be rated as satisfactory upon inspection.

Impossible to book appointments while working full time

The appointment booking process is extremely frustrating, particularly when balancing full-time work commitments. Attempting to secure a consultation requires persistent phone calls, which is impractical for those with demanding schedules. After experiencing discomfort for several days, the only response received was that no slots were currently available and to try again the following day. There is a sense that patient care has become deprioritised in favour of other considerations.

Administrative team explained the process clearly

I contacted the medical centre as I required an urgent medication pack, and the administrative staff were extremely helpful. They informed me they would forward my request to the GP. The practice called me back early the following morning and arranged an appointment. During my visit, I received a comprehensive assessment and was provided with an appropriate prescription. The entire process was smooth and professional, and I felt genuinely heard throughout. Every member of staff demonstrated compassion and consideration in their interactions with me.

Staff stayed late to help my son

We have always received excellent care from all staff at this practice. Massive thanks to the clinical team and reception staff who worked late to see my child urgently and made sure they received the medical attention they needed.

Appointment system makes seeing anyone impossible

The appointment system appears designed to prevent access to medical professionals unless you arrive with a serious emergency. I would prefer to use private healthcare if I had the financial means to do so, but that is not a realistic option for me.

Changed practices after fifty years of poor service

I made the decision to change my GP practice due to experiencing inadequate service and procedures. I had been a patient at the practice for over 50 years.

Long waits and poor phone access

This surgery has become deeply disappointing. I am extremely frustrated with my experience. 😡😡😡😡😡😡😡😡😡

Staff came across as dismissive and patronising throughout

I have serious concerns about this practice. Both the clinical staff and administrative team came across as dismissive and condescending during my interactions. While staffing limitations are cited as a reason for issues, I observed multiple instances where practitioners appeared to struggle with basic diagnostic processes and failed to arrange appropriate follow-up investigations for patients. Additionally, upon reviewing my medical records, I was troubled by the tone and content of internal communications regarding patient care. I found the overall experience quite distressing. I would encourage prospective patients to consult the care quality commission website for their inspection findings and ratings. I have noticed that negative feedback tends to be removed from the practice's social media channels, whereas independent review platforms appear to maintain a broader range of patient perspectives. This makes it difficult for people to access a complete picture of experiences at this surgery.

Understaffed practice doing their best regardless

The practice appears to be managing as well as possible given challenging operational conditions, including staffing limitations and higher patient demand. The systemic pressures facing the NHS are significant. Staff members are not responsible for these broader institutional challenges.

Quick appointments when you ring early

The team has been performing exceptionally well following the challenges of recent times. While media reports often highlight difficulties in accessing medical appointments, I have personally called on two occasions in the early morning and been offered an appointment within a couple of hours. The staff are clearly making a genuine effort to provide good service.

Welcoming reception and clean facilities

Lovely Facilities 💕

Booking system makes appointments nearly impossible

The appointment booking process is frustrating. Getting through requires calling early in the morning at 8:30am just to secure a phone consultation within the following fortnight. This is impractical for those who are commuting to work or managing school drop-offs during that time. The system feels entirely dependent on chance and timing. It's understandable why emergency departments face such high demand. I haven't had the opportunity to form an opinion about the clinical staff themselves, as I've been unable to access appointments to see them.

Nursing staff showed genuine care and positivity

I have been attending the centre regularly over recent months, and based on my experience, all members of the team have been outstanding. From those at the front desk through to the clinical staff, everyone has demonstrated excellence in their roles. The healthcare professionals I encountered displayed a genuinely positive approach to patient care and addressing any concerns I had. I am very grateful for the service I received.