Patient Experience Summary

Patients consistently report positive experiences with appointment access and booking convenience, particularly through digital systems that enable quick check-in and on-time service. The reception experience receives strong feedback, with staff described as welcoming, courteous, and helpful. Communication during consultations stands out as a key strength, with patients appreciating physicians who listen attentively, explain findings comprehensively, and demonstrate genuine compassion throughout their care.

The practice maintains high standards across clinical and nursing services, with patients noting professional expertise, thorough examination practices, and responsive follow-up including prescription coordination with local pharmacies. Continuity of care and reassurance are valued, particularly when patients receive detailed explanations about their conditions and clear guidance on next steps. Staff warmth and organisation contribute to patients feeling at ease and welcomed.

A small number of reviews identify concerns about rushed consultations and inconsistent continuity when seeing different practitioners, though these represent a minority perspective against the predominantly positive feedback about attentive, organised, and compassionate service delivery across the practice.

Appointment

85.60 %
Excellent

Reception

89.20 %
Excellent

Cleanliness

80.00 %
Great

Care

86.80 %
Excellent

Respect

88.90 %
Excellent

Seen on time

84.75 %
Great

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DA

Dinesh A. Google 9 months ago

Rating

Excellent!

Compassionate care that truly made a difference

Compassionate and attentive care provided by this healthcare professional, who truly listened and demonstrated remarkable empathy during our interaction.

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VP

Valerie P. Google 9 months ago

Rating

Excellent!

Friendly staff made my day amazing

The staff were incredibly friendly and went out of their way to assist me throughout my entire experience.

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MB

Melanie B. Google 9 months ago

Rating

Excellent!

Compassionate doctor who truly cares about patients

Dr. Lana is truly exceptional. She demonstrates remarkable compassion, expertise, and genuine concern. I deeply miss the days of having a consistent personal physician. My gratitude goes out to her for her outstanding care.

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SC

Sandra C. Google 9 months ago

Rating

Excellent!

Exceptional healthcare with compassionate and supportive staff

Every interaction at Paxton Green is filled with uplifting energy from the medical staff and front desk team. Their collective approach creates an exceptional healthcare environment. I can confidently say this is the most outstanding medical practice I've encountered. Having a compassionate and supportive healthcare network is crucial, and these professionals truly excel at providing that. They are absolutely top-notch!

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WR

Wojciech R. Google 9 months ago

Rating

Excellent!

Smooth service from start to finish

Highly competent and polished service.

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JS

June S. Google 9 months ago

Rating

Excellent!

Efficient medical care with friendly staff

Compassionate physicians, friendly front desk staff, and an exceptionally organized medical practice that truly prioritizes patient care and experience.

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LO

Lil O. Google 9 months ago

Rating

Great!

Compassionate nurse eased my daughter's medical anxiety

The compassionate healthcare professional who treated my daughter demonstrated exceptional care. She went above and beyond to ensure my daughter felt comfortable during the stitch removal process.

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NW

Norman W. Google 9 months ago

Rating

Excellent!

Exceptional healthcare with caring and consistent staff

The staff here consistently demonstrate warmth and care, and throughout my lengthy experience with this medical practice, everything has always run smoothly without any issues.

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VS

Viktoras S. Google 9 months ago

Rating

Excellent!

Solid product meets my basic needs

Satisfactory 👍

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NZ

Nicole Z. Google 9 months ago

Rating

Excellent!

Compassionate care from a wonderful nurse

The healthcare professional provided excellent care and demonstrated a high level of competence during my interaction.

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PM

Pamela M. Google 9 months ago

Rating

Excellent!

Exceptional service with friendly and caring staff

The personnel were incredibly attentive and provided exceptional service, making me feel truly welcomed and cared for throughout my entire experience.

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MG

Malca G. Google 9 months ago

Rating

Excellent!

Friendly trainee doctor impresses at medical practice

The medical student demonstrated a warm demeanor and appeared self-assured during our interaction. He seems poised to become a valuable asset to the Paxton Green Practice team.

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AB

Angie B. Google 9 months ago

Rating

Excellent!

Compassionate doctor provides clarity and comfort

My recent consultation with Dr Davison regarding hospital findings was exceptional. The doctor provided a comprehensive explanation that thoroughly addressed my concerns and offered reassuring insights about my medical condition. I couldn't have asked for a more outstanding physician - truly a 5-star experience.

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CA

Charlotte A. Google 9 months ago

Rating

Excellent!

Amazing doctor with a caring touch

Dr. Davidson consistently provides a warm and supportive atmosphere, putting me completely at comfort during my visits.

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SC

Sacha C. Google 9 months ago

Rating

Excellent!

Exceptional healthcare that goes above and beyond

This practice represents the pinnacle of primary healthcare excellence. I consistently receive top-tier, compassionate medical attention. Despite relocating and increasing my travel distance, I've remained loyal to Paxton. Their physicians are exceptional, the front desk staff are welcoming, and both their clinical and nursing teams are outstanding.

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JM

James M. Google 9 months ago

Rating

Great!

Awesome service that exceeded my expectations

The staff were incredibly welcoming and the overall experience was delightful.

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TS

Toni S. Google 9 months ago

Rating

Excellent!

Compassionate care that truly makes a difference

I am extremely satisfied with the medical care I've been receiving since early February of this year (2025). It's been a stressful period for me, dealing with several health challenges. Having a general practitioner who takes the time to listen, responds quickly, and shows genuine compassion makes a significant difference. I deeply appreciate the thoroughness in examining my conditions, the reassurance provided, and the seamless communication with the various departments at King's College Hospital.

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KT

Krish T. Google 9 months ago

Rating

Excellent!

Warm and welcoming staff made my day

Felt welcomed and at ease during my experience.

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EB

Emma B. Google 9 months ago

Rating

Excellent!

Compassionate doctor who truly cares about patients

Dr. Emily is absolutely fantastic. Her comedic approach and swift dedication to addressing health concerns are truly remarkable. Kudos!

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AA

Alicespring1 A. Google 9 months ago

Rating

Excellent!

Compassionate doctor provides excellent personalized care

During my in-person appointment with Dr. Rebekah Wyatt on August 23rd, I found her to be incredibly compassionate, attentive, and supportive. Her approach was genuinely caring and she went above and beyond to assist me. I am truly grateful for her professional and empathetic care. Alice Spring

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About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

  • 020 86706878
  • Paxton Green Grp Practice Paxton Green Hth Centre 1 Alleyn Park London SE21 8AU

Patient Experience Summary

Patients consistently report positive experiences with appointment access and booking convenience, particularly through digital systems that enable quick check-in and on-time service. The reception experience receives strong feedback, with staff described as welcoming, courteous, and helpful. Communication during consultations stands out as a key strength, with patients appreciating physicians who listen attentively, explain findings comprehensively, and demonstrate genuine compassion throughout their care.

The practice maintains high standards across clinical and nursing services, with patients noting professional expertise, thorough examination practices, and responsive follow-up including prescription coordination with local pharmacies. Continuity of care and reassurance are valued, particularly when patients receive detailed explanations about their conditions and clear guidance on next steps. Staff warmth and organisation contribute to patients feeling at ease and welcomed.

A small number of reviews identify concerns about rushed consultations and inconsistent continuity when seeing different practitioners, though these represent a minority perspective against the predominantly positive feedback about attentive, organised, and compassionate service delivery across the practice.

Appointment

85.60 %
Excellent

Reception

89.20 %
Excellent

Cleanliness

80.00 %
Great

Care

86.80 %
Excellent

Respect

88.90 %
Excellent

Seen on time

84.75 %
Great
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