Patient Experience Summary

Patients consistently report positive experiences with appointment access and booking convenience, particularly through digital systems that enable quick check-in and on-time service. The reception experience receives strong feedback, with staff described as welcoming, courteous, and helpful. Communication during consultations stands out as a key strength, with patients appreciating physicians who listen attentively, explain findings comprehensively, and demonstrate genuine compassion throughout their care.

The practice maintains high standards across clinical and nursing services, with patients noting professional expertise, thorough examination practices, and responsive follow-up including prescription coordination with local pharmacies. Continuity of care and reassurance are valued, particularly when patients receive detailed explanations about their conditions and clear guidance on next steps. Staff warmth and organisation contribute to patients feeling at ease and welcomed.

A small number of reviews identify concerns about rushed consultations and inconsistent continuity when seeing different practitioners, though these represent a minority perspective against the predominantly positive feedback about attentive, organised, and compassionate service delivery across the practice.

Appointment

85.60 %
Excellent

Reception

89.20 %
Excellent

Cleanliness

80.00 %
Great

Care

86.80 %
Excellent

Respect

88.90 %
Excellent

Seen on time

84.75 %
Great

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DC

David C. Google 9 months ago

Rating

Excellent!

Consistently reliable and friendly customer support

Top-notch customer support, just like every other time I've been here.

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GP

Graca P. Google 9 months ago

Rating

Excellent!

Compassionate care from a wonderful nurse

The healthcare professional who attended to me displayed exceptional courtesy and expertise. I am truly grateful for their outstanding service.

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YF

Yewande F. Google 9 months ago

Rating

Excellent!

Compassionate doctor who truly cares for patients

I am incredibly grateful to Dr. Latha for her exceptional medical care and support for both myself and my loved ones. Her dedication and compassion mean so much to our family.

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MD

Mark D. Google 9 months ago

Rating

Excellent!

Exceptional support that exceeded my expectations

Exceptional customer support that truly stands out from the crowd.

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IS

Iain S. Google 9 months ago

Rating

Excellent!

Exceptional healthcare experience beyond my expectations

I have absolutely no complaints about my experience. The reception team was polite and competent, and the medical professionals were thoroughly skilled. Scheduling a follow-up appointment was seamless and straightforward. Exceptional.

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LL

Lyn L. Google 9 months ago

Rating

Excellent!

Excellent healthcare team I've trusted for years

Excellent medical facility. I've been a long-time patient here and consistently appreciate the quality of care. The physicians, nursing staff, front desk personnel, and entire team are outstanding.

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DG

Dylan G. Google 9 months ago

Rating

Excellent!

Professional and compassionate doctor visit

The general practitioner addressed each of my medical issues with meticulous attention and comprehensive care.

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RC

Roy C. Google 9 months ago

Rating

Excellent!

Reliable service from a thoughtful team

Always extremely attentive and thoughtful

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DC

Dc C. Google 9 months ago

Rating

Excellent!

Compassionate doctor who truly listens and cares

I quickly secured a prompt, in-person consultation with Dr Najeeb to review my latest medical findings. The meeting fully met my expectations: both comforting and practical. Dr Najeeb listened attentively, grasped my worries, and demonstrated genuine compassion throughout our discussion. Five stars

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AF

Adam F. Google 9 months ago

Rating

Excellent!

Amazing product exceeded all my expectations

Absolutely spot on, couldn't have asked for better. Many thanks!

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WF

Wendy F. Google 9 months ago

Rating

Excellent!

Paxton Green's exceptional care never disappoints me

Paxton Green continues to deliver top-notch service, living up to their stellar reputation. During my visit, I was seen by Mr Jacques Goult, who consistently demonstrates exceptional care and meticulousness during consultations. I want to express my gratitude to the entire team, including the welcoming and helpful receptionists. Mr Jaques, as I affectionately refer to him, has been nothing short of comprehensive and compassionate throughout my patient experience. My sincere appreciation goes out to everyone involved.

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JB

Jo B. Google 9 months ago

Rating

Excellent!

Fast and friendly service that rocks

Top-notch service - swift, punctual, and personable

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DK

Deon K. Google 9 months ago

Rating

Excellent!

Exceptional medical care that never disappoints me

A meticulously managed medical facility that consistently delivers top-notch care. Every visit meets and exceeds my expectations for professional and attentive service.

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MK

Maria K. Google 9 months ago

Rating

Excellent!

Friendly service made my day better

The experience was delightful, and the staff member was exceptionally pleasant and helpful.

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EA

Estelle A. Google 9 months ago

Rating

Excellent!

Compassionate care at its finest

Attentive medical practice with caring physicians who truly hear and understand patient concerns.

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TS

Talha S. Google 9 months ago

Rating

Excellent!

Friendly staff and quick assistance

Satisfactory assistance provided

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RM

Rosemary M. Google 9 months ago

Rating

Excellent!

Friendly doctor helps me find skin care solution

During my latest appointment, I encountered a compassionate physician who thoughtfully directed me to the Dermatology Department.

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HM

Helen M. Google 9 months ago

Rating

Excellent!

Exceptional nurse delivers compassionate and expert care

Nana Oduro-Ayiwah, serving as the Practice Nurse, demonstrated exceptional compassion, support, and expertise during our interaction.

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BK

Bohdan K. Google 9 months ago

Rating

Excellent!

Compassionate doctor who truly cares about patient healing

Dr. Shivim Sethi, I am profoundly grateful for the exceptional and personalized care you have given, and for being such an extraordinary healthcare professional for your patients. I feel truly fortunate to have you as my physician, and I hold complete trust in your expertise and capabilities. Thank you Regards Bohdan Kalinovskyy.

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ED

Emma D. Google 9 months ago

Rating

Excellent!

Smooth service with quick and helpful medical care

I utilized the digital check-in system upon arrival and was attended to quickly, matching the most recent estimate for wait duration. The physician was personable and supportive, and I was able to retrieve my medication prescription at the nearby pharmacy within moments. When I needed clarification about my prescription, I was contacted via both phone call and text message with additional details.

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Practice Response Rate
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About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

  • 020 86706878
  • Paxton Green Grp Practice Paxton Green Hth Centre 1 Alleyn Park London SE21 8AU

Patient Experience Summary

Patients consistently report positive experiences with appointment access and booking convenience, particularly through digital systems that enable quick check-in and on-time service. The reception experience receives strong feedback, with staff described as welcoming, courteous, and helpful. Communication during consultations stands out as a key strength, with patients appreciating physicians who listen attentively, explain findings comprehensively, and demonstrate genuine compassion throughout their care.

The practice maintains high standards across clinical and nursing services, with patients noting professional expertise, thorough examination practices, and responsive follow-up including prescription coordination with local pharmacies. Continuity of care and reassurance are valued, particularly when patients receive detailed explanations about their conditions and clear guidance on next steps. Staff warmth and organisation contribute to patients feeling at ease and welcomed.

A small number of reviews identify concerns about rushed consultations and inconsistent continuity when seeing different practitioners, though these represent a minority perspective against the predominantly positive feedback about attentive, organised, and compassionate service delivery across the practice.

Appointment

85.60 %
Excellent

Reception

89.20 %
Excellent

Cleanliness

80.00 %
Great

Care

86.80 %
Excellent

Respect

88.90 %
Excellent

Seen on time

84.75 %
Great
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