Pearl Medical Practice

Kind and efficient team made all the difference

The staff members are exceptionally kind, courteous, and highly organised. I would like to express my gratitude to everyone for their excellent support. 👍

Receptionist made booking straightforward and helpful

The reception staff member at my GP practice consistently delivers excellent service. They are professional, courteous, and very helpful. They handle enquiries efficiently and always provide clear, supportive assistance. Their dedication is greatly appreciated.

Professional service during busy season

During peak flu season, the practice demonstrated a professional and welcoming approach to patient care.

Prompt appointments and genuine care over decades

I have been a patient at this practice for over three decades and have consistently valued the care provided. The clinical team and support staff have demonstrated genuine commitment in assisting me and my loved ones with various health concerns. They have maintained efficient appointment scheduling throughout my time as a patient. I would strongly encourage others to consider this practice for their healthcare needs.

Phone reception could be friendlier

I called to arrange an appointment and found the receptionist to be quite abrupt, which is consistent with my previous experiences. I often feel anxious about making calls to book appointments due to the manner in which I am spoken to. The interaction feels uncomfortable and unwelcoming. I find it difficult to understand how someone in a patient-facing role continues in this position given the tone and approach they take when communicating with people.

Reception team helpful with appointment queries

We have been patients at this practice for over three decades, and we genuinely value the care we receive. The clinical team has consistently provided excellent support in managing various health concerns for both myself and my family member. They have been responsive with appointment scheduling and have arranged necessary investigations promptly. The approach to care has been professional and comprehensive. The front desk staff have been equally outstanding in helping with booking appointments, answering questions and handling administrative matters. The entire team demonstrates helpfulness and efficiency. We are grateful for the support provided and would strongly recommend this practice to others.

Helpful staff and quick response times

Excellent service with a prompt response. The clinical team and support staff were very accommodating and helpful.

Staff were helpful when I needed quick support

Excellent and caring service from the team. I also want to thank the staff member who provided quick help, especially as I was working to a tight deadline.

Prompt face-to-face appointment arranged efficiently

I would like to express my sincere gratitude to the practice for their exceptional accommodation. Special thanks to the staff member who arranged a prompt face-to-face appointment, and to the clinician for their care and professionalism.

Quick re-registration sorted same day visit

I recently visited my local medical practice for a skin concern, and I had quite a positive experience overall. Although there was a minor issue with my registration initially, as I wasn't immediately found in their system, I was able to complete the registration process without delay. The staff members were very helpful and supportive, particularly with assisting me through the paperwork and helping me book an appointment. I was able to secure an appointment very quickly, and the general atmosphere at the practice felt welcoming and friendly. Overall, I'm very satisfied with the care and service I received.

Consistent support over many years

The healthcare professional has provided excellent customer service and consistent support over many years.

Reception didn't help when I felt unwell

I had a very negative experience during my appointment today regarding a consent form. The clinician indicated they had not seen the form I was referring to. During the visit, I experienced heart palpitations, and I felt that the appropriate level of care and concern was not shown. I was not asked if I needed assistance or support during this time. As a disabled patient, I found the interaction distressing and felt my health concerns were not taken seriously or believed. I have had to make multiple visits to the surgery and numerous phone calls to try to resolve this matter, and I felt the process was unnecessarily prolonged and frustrating. I was told there was insufficient time to address the form properly. When I asked reception to facilitate a conversation, I did not feel my request was handled with sensitivity. Throughout the appointment, I did not feel checked on or cared for, which added to my distress. The receptionist's manner also contributed to my upset. As a disabled person, I found the overall experience upsetting and felt it negatively impacted my wellbeing. I am very concerned about the standard of care I received during this visit.

Reception staff made me feel welcome

Outstanding practice with particularly impressive reception team, especially one member of staff who provided exceptional service.

Long-term patient valued and well cared for

We have been loyal patients at this surgery for over 25 years and have consistently had a positive experience. The team demonstrates genuine care and professionalism in their approach to patient care. We particularly appreciate the dedicated attention and compassionate support provided by one team member who regularly looks after my mother. The surgery as a whole, along with the clinical staff, have earned our gratitude and continued trust.

Caring staff who really listen

My experience at this practice has been positive. The healthcare professionals demonstrated genuine concern for my wellbeing. The experienced staff members and allied health practitioners provided good care. I would recommend this surgery to others.

Felt heard and well supported

The practice staff member provided excellent service.

Reception staff's shouting left me feeling unheard

I attended this practice several years ago, and the experience I had has stayed with me in a deeply negative way, which is why I feel compelled to share my feedback. I had a scheduled appointment at 9am and took time off work to attend. After waiting until 9:30 without being called, I became concerned about the delay and approached the reception desk to inquire about my appointment. The receptionist responded in a raised voice, telling me to wait my turn. When I attempted to explain that my appointment was scheduled for 9am, I was not given the opportunity to speak and was spoken to in an aggressive manner. This left me feeling distressed, and I decided to leave. Subsequently, the receptionist contacted my family member rather than me directly. I submitted a complaint to the practice regarding this interaction, but the response was dismissive, with the practice suggesting that I was at fault. I have since moved to a different practice. This is not an experience I have encountered elsewhere, and while it may have been an isolated incident, I believe this practice should reflect on how they communicate with patients, as such interactions can have a significant and lasting effect.

Helpful and responsive to my questions

The healthcare professional I consulted has been very helpful and consistently addressed all of my questions.

Reception team went above and beyond

The medical representatives consistently demonstrate the highest level of professionalism, regularly going above and beyond their standard responsibilities to provide exceptional support and assistance.

Staff made us feel genuinely listened to

We have been with this practice for quite some time. It compares favourably to other surgeries where our friends are registered. The team members are particularly commendable, and we especially appreciate the support and assistance provided by the staff. Thank you to everyone involved.