Pearl Medical Practice
Great! (82 reviews)
Great! (82 reviews)
Feedback across the file reflects a predominantly positive experience with the practice, with particular strength in clinical care, reception courtesy, and appointment responsiveness. Patients consistently report professional and attentive clinical staff who listen carefully, explain treatment options clearly, and demonstrate genuine concern for wellbeing. Reception teams are frequently praised for friendliness, helpfulness, and efficiency in booking appointments, with many noting the welcoming atmosphere created from arrival. Continuity of care is valued, with long-term patients appreciating consistent support across multiple visits and family members.
However, a small number of negative experiences highlight concerns around appointment booking errors, reception staff discourtesy, and inadequate responsiveness to patient concerns. One patient reported a significant incident involving a delayed appointment, incorrect scheduling at another surgery, and a dismissive response to their complaint. Another patient described distressing reception interactions and felt their health concerns were not taken seriously during a clinical appointment, with the complaint process lacking sensitivity.
Overall, the practice demonstrates strong service delivery in clinical expertise, appointment access, and staff courtesy, though isolated incidents suggest scope for improvement in communication consistency and complaint handling.
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Feedback across the file reflects a predominantly positive experience with the practice, with particular strength in clinical care, reception courtesy, and appointment responsiveness. Patients consistently report professional and attentive clinical staff who listen carefully, explain treatment options clearly, and demonstrate genuine concern for wellbeing. Reception teams are frequently praised for friendliness, helpfulness, and efficiency in booking appointments, with many noting the welcoming atmosphere created from arrival. Continuity of care is valued, with long-term patients appreciating consistent support across multiple visits and family members.
However, a small number of negative experiences highlight concerns around appointment booking errors, reception staff discourtesy, and inadequate responsiveness to patient concerns. One patient reported a significant incident involving a delayed appointment, incorrect scheduling at another surgery, and a dismissive response to their complaint. Another patient described distressing reception interactions and felt their health concerns were not taken seriously during a clinical appointment, with the complaint process lacking sensitivity.
Overall, the practice demonstrates strong service delivery in clinical expertise, appointment access, and staff courtesy, though isolated incidents suggest scope for improvement in communication consistency and complaint handling.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Pratik P.
one year ago
Excellent!
Quick service with kind and helpful staff
The service was prompt and efficient, with the reception team demonstrating genuine kindness and helpfulness. During consultations, the clinical staff provided ample opportunity to discuss concerns and were attentive throughout. The entire team maintained a courteous and professional manner. When appointments were unavailable at the practice, alternative options through local healthcare services were offered as a helpful solution.
Pearl Medical Practice
one year agoDear Pratik Patel Thank you for your kind comments Yours sincerely Clarise Buncombe Practice Manager
Melvin V.
one year ago
Bad!
Appointment booking confusion caused unnecessary inconvenience
I submitted a records request for my daughter and received a message from the GP surgery asking me to send any clinical letters, which I did, and to contact them to arrange a GP appointment. I got in touch with the surgery. The receptionist confirmed that the GP had received the letters and said I would get a call on Tuesday 6th May. I contacted the surgery again and they confirmed that no appointment had been scheduled. I was asked to ring back at 8 o'clock in the morning to book an appointment for my daughter. I told the receptionist that this was unsatisfactory as I had already tried to arrange the appointment following the GP's request. I was then offered an appointment at another local surgery for that day. I was given a specific appointment time, but when my daughter arrived, she was told it was scheduled for a different time. When my daughter spoke to the GP, they said the appointment should not have been booked with them and that it was a waste of our time. I had to contact the surgery again to report the booking error. The mistake was not made by us or the other surgery.
Pearl Medical Practice
one year agoDear Mr Victor Your comments are noted, if you have any further concerns please contact the Practice Manager the following email address: [email protected] Clarise Buncombe Practice Manager