Pease Way Medical Centre

Reliable healthcare with caring and efficient staff

I've been receiving care from this medical practice for an extended period and consistently find their entire team to be supportive and committed to providing accurate information. Scheduling appointments is straightforward through both their online platform and telephone service. While securing a slot with a specific physician might require a few weeks' wait, you can typically get an appointment within a week if you're flexible about which doctor you see. In urgent situations, the receptionist ensures a doctor will contact you promptly, who then determines whether a prescription, hospital referral, or immediate in-person consultation is necessary. Throughout the challenging pandemic period and continuing to the present, I've experienced exceptional medical care - truly a top-tier service deserving of the highest rating.

Worst medical care ever experienced in my life

Utterly appalling excuse for a medical professional and practice manager. My partner underwent a neck disc removal and cage implantation after a 2018 accident. Initially seen by a Leeds specialist about potential surgery, we later moved to Ferryhill. We immediately requested a referral to a Neuroscience specialist for scanning and potential surgical intervention. After endless delays, the doctor claimed she had already been assessed and required no further assistance. Months passed, and she became wheelchair-bound due to excruciating pain. Despite repeated help requests, she received minimal support. Eventually, she was prescribed pain medication with minimal effectiveness, consistently dismissed until she tragically overdosed from unbearable suffering. Only after this did the hospital acknowledge the need for surgery, scheduling a date on my 30th birthday after two years of desperate pleas. Upon moving to Newton Aycliffe, we hoped for compassionate care to address her permanent nerve damage. Instead, we encountered Dr. Walker - unquestionably the most insensitive physician imaginable. Zero empathy, zero assistance with pain management, zero appropriate referrals - essentially abandoned. They subsequently discontinued her pain medications, providing no guidance for gradual medication transition. Additionally, despite her asthma, they repeatedly deny her inhaler access, leaving her without critical respiratory support until December 7th. The practice manager's response was equally horrific. When my partner called requesting medication and inhailers due to extreme pain, the manager coldly stated no medications would be provided until the review. Given her mental health history, this pushed her to contemplate suicide. Shockingly, they simply hung up, making no follow-up attempt to check her welfare or offer support. Steer clear of this medical practice at all costs!!! The only saving grace is the genuinely compassionate nurse practitioners.

Dangerous doctor beware of medical malpractice risk

Steer clear of this medical professional. Their incompetence is dangerous and could potentially lead to fatal consequences. Seek out a more competent healthcare provider who actually values patient safety.

Friendly staff helped me through tough time

Medical practice. Waiting times are ridiculous. Always packed with patients. Receptionists seem stressed and unfriendly. The actual consultation felt rushed, and the doctor didn't seem to listen carefully. Not impressed with the overall experience and would not recommend to others.

Friendly service that goes above expectations

Consistently courteous and eager to assist

Heartbreaking medical nightmare destroying family's trust

Absolutely appalling service! I called mere minutes ago inquiring about my grandfather's pain medication (who is battling cancer), and the staff member refused to assist me because I couldn't provide three forms of identification. I explained I would call back after gathering the required information, only to find their phone lines disconnected! They know exactly who my grandfather is - he's lived in the bungalow next door to the medical practice for over two decades!! The medication should have been processed a week ago!! Total chaos! A doctor visited my grandparents last week, and we were clueless about the purpose until we discovered it was to discuss end-of-life care - and we hadn't even been informed about his cancer diagnosis!! An appointment was scheduled, but the notification letter arrived after the appointment time!! Shockingly, they directly contacted my grandfather, who is also suffering from dementia, and told him about his cancer!! My grandmother and I were blindsided, learning this devastating news from a doctor discussing end-of-life arrangements!! With 14 years of experience in social care, I've never encountered such a heartless, incompetent service in my entire life!! I will be at their surgery tomorrow during my work break to demand the care my grandfather desperately needs!! All I want is for my grandfather to receive his pain relief and vitamin shake!! Please help!

Disappointing healthcare with unhelpful and cold reception

Navigating this practice is challenging, and upon arrival, you're met with a chilly reception. The staff demonstrate little enthusiasm or willingness to assist. As someone unfamiliar with the local healthcare landscape, I'm dismayed by the subpar medical services, and apparently, this is considered the top option in the area...

Frustrating prescription process but caring medical staff

If you're a working single parent, managing healthcare with this practice can be challenging. Obtaining recurring prescriptions seems straightforward for those who are homebound or have digital access, but password issues create significant barriers. Without an online password reset option, your only prescription request method is physically delivering a letter to the surgery. In today's digital era, this approach feels incredibly outdated and inconvenient. However, I recognize the practice likely faces severe financial constraints preventing technological upgrades. While the reception staff appear somewhat stressed and less warm, the medical professionals—doctors and nurses—are genuinely kind and supportive.

Incredible healing hands saved my life

Top-notch surgical care in the area - couldn't be happier with my medical experience here.

Life-saving care when i needed help most

Once more, Emma and the healthcare professional stepped in to help. As a former auxiliary nurse myself, I tend to postpone seeking medical attention. Friday arrived, and I was struggling to breathe properly. Immediately, I consulted Emma, who quickly administered a nebulizer while steroids were being gathered. After a week of hesitating to burden the doctor, I'm beginning to feel improved x

Reliable medical care that meets my expectations

I've been a patient at this medical practice for an extended period. I have absolutely no issues to report.

Smooth sailing through my medical procedure

Top-notch surgical procedure with exceptional personnel and outstanding care delivery