Peel Gps

Worst gp Practice

I made an appointment for my teenager last week. The GP didn't even listen just kept pushing previous meds tried & failed. She also Failed to listen to my child & so I had to advocate for them. We Left with more questions than answers. At the end of the above appointment I'm ( mum) am asked to stay back while this GP starts talking about my health. Thus, Violating the reasonable adjustments previously placed. Therefore, Over stepping professional boundaries . I have submitted a first formal complaint about the above. As I have sent numerous e mails. Eg pleading for my requested reasonable adjustments. I had no choice but to reach out to PEEL again today about sedative meds prior to requiring urgent dental treatment. I explained at 8.55 am. Reception Said they'll see & let me know. By 5pm. No call back .I called peel at 5pm. Was informed my request for a sedative was declined. But no one bothered to inform me. Was just left waiting ALL DAY in pain. So now I'm unable to seek urgent dental care. I did eventually speak to a GP who wasn't a great support. In the end he prescribed a anxiety medication Buspiripne however, this medication isn't even a sedative & takes weeks to even work for general anxiety. He said it would help, he either wasn’t honest, fobbed me off or didn’t have the knowledge. So now I'm left with no medication, & in severe dental pain. Maybe a side effect from new mh meds too. But This wasn't even explored. All this, Even though I'm classed as vulnerable & have numerous formal mh diagnosis & current difficulties. GP also know i have a severe needle phobia too. Apparently this surgery can't prescribe sedatives for severe anxiety / needle phobic but my last GP had no issue. So TODAY/ SAME DAY I have NOW removed both my children from this practice. Not good enough at all. All trust now gone. I will stay because i won't be reaching out again. I now want to be left completely alone. & never have to speak to peel GPs again. Despite all my issues. The 2 GPS i/ we’ve seen haven’t been the best. & after Only seeing 2, but issues with both. That's enough for my children. The two GPs seen. Very little understanding, poor communication skills lack of patient support. Worst GP ever.

Friendly staff and spotlessly clean rooms

The team here is warm and approachable. The environment is welcoming and the facilities are well-maintained.

Reception desk left unattended during appointment time

I would advise against registering at this practice as I found it to be disappointing. I was given an appointment that was scheduled quite far in advance, and when I attended, I was told I was running late. However, I had been waiting at the reception area as there did not appear to be anyone available there to assist me. The staff seemed disorganised and unclear about their procedures. Overall, this was an unsatisfactory experience for me.

Long waits made us seek elsewhere

Having been patients at this practice for many years, we have found the service quality to be disappointing in recent times. The frequent appointment delays and extended waiting periods for rescheduled visits became increasingly difficult to manage. Switching to another practice has proven to be a positive experience; the improved responsiveness and standard of care we now receive have significantly renewed our confidence in general practice services. We regret not having made this change earlier.

Denied treatment and phone appointments only

I experienced multiple instances where treatment was not provided. Most concerning was an occasion when a clinician declined to continue a medication that had been initiated prior to my arrival in the UK, despite my providing comprehensive documentation. Abruptly discontinuing this medication would have posed serious health risks, which is well-established medical knowledge. The response I received was that the clinician had not initiated the treatment and therefore did not consider it their responsibility. This suggests the practice employs clinicians who do not prioritise patient welfare and safety. In my situation, this created genuine concern for my health. Additionally, accessing face-to-face appointments is extremely difficult; the practice predominantly offers telephone consultations only. During my time as a patient, I was never seen in person. I found it frustrating that this privately-operated practice receives NHS funding, meaning taxpayer money supports services that appear inadequate for the investment provided. Having lived in several European countries, I have not encountered primary care of such poor quality. I would recommend seeking care elsewhere. The practice's responses to critical reviews appear formulaic and generic, suggesting no meaningful effort toward improvement. The overall structure seems fundamentally dysfunctional rather than in need of minor adjustments. Following the practice's reply to my initial feedback, I note that their formal complaints process simply transferred my concerns between clinicians without addressing the core issues regarding treatment refusal and patient safety. The dismissive approach is deeply troubling. This matter will not conclude here and may be escalated through various channels. When clinicians mock patients and compromise their safety, this represents a serious breach of professional responsibility that demands accountability. The pattern of negative reviews on this practice is striking and suggests systemic problems that would warrant regulatory intervention in other healthcare systems.

Long wait times and unhelpful reception staff

Unsatisfactory experience

Missed telephone appointment on Sunday afternoon

I was scheduled for a telephone appointment on a Sunday afternoon within a specified two-hour window. However, I did not receive the expected call during that time.

Refused to examine postoperative wound concern

The practice has been unhelpful regarding a postoperative concern following a surgical procedure. Rather than addressing the issue, I was repeatedly directed to attend accident and emergency, where I faced lengthy waiting times with a distressed infant. This approach felt dismissive and impractical given the circumstances, and I felt the practice could have been far more supportive in managing the situation.

Receptionist barriers make appointments impossible

Absolutely dreadful medical practice experience!!! If you manage to navigate past the poorly trained front desk staff you're fortunate!!! If you can secure an appointment you've struck gold...otherwise you're in for a difficult time

Same-day appointments vanish within minutes of booking opening

I have never been able to secure same-day appointments at this practice. Despite there being multiple clinicians on the roster with availability throughout the day, seeing patients at regular intervals, appointments appear to be fully booked within minutes of the booking line opening. This seems inconsistent, particularly when alternative services are able to offer quicker access. I have been a patient here since childhood and have noticed a steady decline in service quality over time. The reception staff routinely ask patients to explain their reasons for appointments, which feels like a breach of confidentiality between patient and clinician. If staff are not medically trained, they should simply allocate appointment slots rather than requiring patients to disclose their health concerns beforehand. Obtaining test results is equally frustrating—after having blood work done, patients are told to contact their GP, only to be directed back to reception staff who then schedule a telephone consultation weeks in the future. The overall experience has deteriorated significantly year on year. The practice has not had clinicians of comparable quality to those from previous decades.

Receptionist's rudeness made me reconsider staying

Absolutely shocking, asked a straightforward question and simply wanted some guidance, the response from the reception staff was extremely discourteous, addressing patients in this manner, it is little wonder they receive considerable negative feedback. I have been a patient at this practice for many years. More fool me for staying with them. Since the pandemic they have experienced a noticeable decline in service quality.

Long waits make getting urgent care difficult

It has been several weeks and there continue to be no available appointments. When contacting the practice, the earliest slot offered is often many weeks away, which is problematic when feeling unwell and needing timely care. The lengthy wait times make it difficult to receive prompt medical attention. I would not recommend this practice based on appointment availability.

Reception staff always helpful with appointment requests

I have been a patient at this practice for my entire life, now in my mid-seventies. I have fond memories of attending the surgery when it was located in a residential building during my childhood, visiting with my parent for various childhood illnesses. The clinicians I saw during those early years were consistently courteous and considerate. Throughout my many decades as a patient, I have continued to experience nothing but kindness and respect from the medical staff, nursing team, and reception personnel. Everyone I have encountered has been helpful and accommodating when arranging appointments and managing queries. I believe that treating others with courtesy and consideration naturally encourages the same in return. I recognise that the practice operates under challenging circumstances, and I have great appreciation for their continued dedication and professionalism.

Friendly staff despite the long waits

The practice seems reasonably adequate, though perhaps somewhat busy at times. The team members are approachable and make genuine efforts to address concerns in a helpful manner.

App booking worked but month-long wait frustrating

I arranged an appointment through the NHS application since calling the practice proved impossible. I chose the available GP option as my regular practitioner was not listed. My appointment was scheduled for the first of March, with the earliest available slot being nearly a month later on the thirty-first. The complaints procedure on their website appears to be automated and did not process my submission successfully, so I intend to share my feedback on various review platforms regularly. I am in my mid-fifties and have been a working taxpayer throughout my time in the UK.

Impossible to reach by telephone

It has been several days and I have been unable to reach the practice by telephone.

Struggling to reach reception by phone

I have made multiple attempts to secure an appointment without success, as calls go unanswered. It seems puzzling that reception staff are employed if they are unavailable to take calls. When I finally do manage to book an appointment, the waiting area appears to have very few patients present, which makes the earlier difficulty in reaching someone even more frustrating 😕.

Repeated appointment cancellations wasted my time

This practice has been a disappointing experience over the past couple of months. I attempted to provide a blood sample but encountered multiple obstacles. Appointment availability was limited, with waits of several weeks. On my first scheduled visit, I received a cancellation message on the day itself. At my second appointment, multiple attempts were made to collect the sample without success, with dehydration cited as the reason. The experience felt unprofessional. For my third appointment, I called in the morning to confirm attendance and was assured everything was in order, only to receive a cancellation notification just hours before the scheduled time. When I contacted the practice, I was asked to rebook for a later date, resulting in another two-week wait. This repeated pattern has felt like a significant waste of time and effort. I am concerned that the practice has been unable to complete the necessary blood work, and I feel the staff could be more considerate of patients' circumstances, particularly regarding time taken off work for appointments.

Friendly staff made me feel genuinely listened to

I have been attending this practice for many years and have consistently found their services to be of a high standard. The clinical staff and reception team alike have always demonstrated courtesy, warmth and a genuine willingness to assist. The overall quality of care provided has been excellent. I am very appreciative of their efforts.

New phone system makes booking easier

I have been satisfied with the care provided by this practice in recent times. I have particularly appreciated the improvements following the introduction of the updated telephone system and the helpfulness of the newer reception staff members.