Peel Gps

Long-term patient appreciates consistent effort here

I have been attending this practice for more than two decades. Throughout this period, I have witnessed numerous transformations. While some of these changes have not been particularly positive, I recognise that many factors beyond the practice's control have contributed to this. I believe the surgery makes genuine efforts to support their patients, and I have consistently felt satisfied with my experience here.

Couldn't get through on the phone line

I've been attempting to reach the practice since early morning and have been waiting for nearly two hours without anyone picking up the phone.

Staff made me feel genuinely listened to

I feel very fortunate to be a patient at this practice. I consistently feel heard and valued during my interactions. The team demonstrates genuine respect in all their dealings with me. While I recognise that the NHS faces significant resource challenges, I believe it would be unfair to criticise this particular practice for broader systemic issues. I feel these concerns should be directed towards elected representatives and those responsible for health policy. I am grateful to the clinical team and all staff members for the compassionate care and support they have provided to me and my family.

Struggled to get through on the phone

Attempted to reach the practice on multiple occasions using different phone lines, experiencing extended wait times on each attempt before eventually being informed the surgery had closed for the day. Found this frustrating given that the circumstances that previously justified such closures no longer apply.

Prescription delays caused frustration with communication

I requested a prescription through my local pharmacy in mid-June and it was forwarded to my GP practice. When I attempted to collect it over a week later, it was not available. Upon contacting the practice, I was informed that the prescription had only just been sent that day. Returning to the pharmacy, staff suggested that there are often delays in processing on the practice's end. The pharmacy indicated that such delays have occurred repeatedly in the past. Based on these recurring issues, I have concerns about the level of attention given to prescription management at my GP practice.

Long wait times ruined my appointment

I had a very poor experience with my appointment scheduling. I was kept waiting significantly beyond my scheduled time, with a delay of approximately one hour between when I was due to be seen and when I was actually called in.

Long phone waits and absent reception staff

I was referred to my GP through the NHS advice line and have been waiting on hold for an extended period without receiving a response. Based on my previous appointment visits, I've noticed that the reception staff appear to be frequently unavailable to take calls during office hours.

Request closed without any explanation or response

I had a very disappointing experience when I submitted a request regarding my child's health concern, only to have it dismissed without any response or explanation provided.

Repeated appointment cancellations left me frustrated

Extremely disappointing experience. The lack of a telephone prescription service is problematic, as it assumes all patients can use online systems. I would rate them very poorly. I have been frustrated by repeated appointment cancellations attributed to unexpected circumstances. This is unacceptable. My heart monitoring tests have been cancelled on multiple occasions. The service falls well short of expectations.

Impossible to reach by phone for appointments

It is extremely frustrating trying to reach the practice by telephone, as calls frequently go unanswered, making it very difficult to secure an appointment.

Technology barriers make appointments impossible

Extremely disappointing. The practice relies heavily on digital systems and applications that create a confusing experience. Getting through by telephone proves very difficult. The service appears overwhelmed by patient numbers. Despite advertising that they accept new patients, the practice seems unable to manage the demand effectively. They appear to be struggling significantly.

Reception staff were dismissive when I needed medication urgently

I would give them a lower rating if possible. I require daily medication for a chronic condition. However, the surgery has declined to issue a repeat prescription, stating that a clinical review is necessary first. I was not notified in advance that this review would be required before my prescription could be renewed. I attempted to contact the practice multiple times today regarding my medication. After numerous unsuccessful attempts to reach them by phone, I took time away from work to visit in person. The reception staff came across as unwelcoming, dismissive and appeared to lack compassion. I felt that the level of service fell short of what I would expect from a professional healthcare provider.

Impossible to reach the practice by phone

They do not deserve a positive rating. This was a deeply disappointing experience. The practice appears to be unavailable by telephone, which is unacceptable. The online appointment system was not functioning. My partner requires medication for a respiratory condition and manages a chronic digestive condition. We are uncertain how to proceed with obtaining the necessary care.

Practice treated me with genuine respect and patience

I have been attending this practice for almost thirty years, initially with one clinician and then with another. Throughout my time as a patient, I have consistently been treated with respect, patience and honesty. I greatly appreciate the approachable and unpretentious nature of this practice. Many thanks.

Thorough and caring respiratory appointment

My partner was referred to the respiratory specialist service within this practice through his own GP practice. He had a morning appointment with a clinician at the hub who was absolutely brilliant. They were extremely thorough and caring. I wanted to post a review to say that I was more than satisfied with the treatment he received.

Quality varies depending on who you see

The quality of care really varies depending on which clinician you see. There are notable differences between practitioners. I wouldn't feel comfortable identifying specific individuals, but I can offer some guidance based on extensive family experience – it may be worth considering appointment availability when choosing your healthcare provider, as those with more open schedules sometimes have different approaches compared to busier colleagues.

Reception staff weren't helpful when I needed support

I felt let down by the level of support provided at this practice. I found that I received more assistance from the staff member at the pharmacy counter than from the medical team here. The practice was once somewhere I felt well looked after, but that doesn't seem to be the case anymore.

Phone lines constantly busy and unhelpful

Extremely disappointing experience. Not recommended. The practice is difficult to reach by telephone, appointment availability is very limited, and the team members I encountered were unhelpful and dismissive. There was one member of staff who provided excellent care and went above and beyond, but unfortunately this was not reflective of the overall service provided. Overall, seeking care elsewhere would likely be a better use of time and effort.

Struggled to get appointment slots available

I have been a patient at this practice for 2 years now, and I am also registered with another healthcare provider. Despite this time period, I have only been able to attend appointments twice.

Reception desk didn't check me in properly

The reception area experience was disappointing. I attended two appointments, and during my second visit, the staff member at the desk failed to process my arrival, resulting in me waiting for an extended period without being seen. Additionally, no effort was made to reschedule me for a future appointment. The front desk service felt inefficient and unwelcoming, and I felt the standard of care fell short of expectations.