Peel Gps

Impossible to reach by phone or book appointments

The practice is difficult to reach by phone. Obtaining an appointment is challenging due to their early morning messaging system. This approach seems impractical for those with irregular sleep patterns or non-standard working hours. Staff appear to have availability throughout the day. Overall, the experience has been disappointing.

Long waits and hard to see a doctor

This practice has been extremely disappointing. The appointment system makes it very difficult to see a clinician, and when issues arise, responsibility seems to be deflected elsewhere. The online consultation service has not been effective for my needs, and I have struggled to access face-to-face appointments. The overall experience has left me feeling the service is poorly organised and in need of significant improvement.

Staff were polite and genuinely helpful

The team consistently demonstrated helpfulness and courtesy throughout my visits.

Phone lines constantly engaged, can't book appointments

The practice is extremely difficult to reach by telephone, with lines consistently busy from opening time onwards. The digital appointment system appears to experience frequent unavailability. I have been unable to secure an appointment despite attempting to do so for more than two weeks. The situation continues to deteriorate. This level of service is wholly unsatisfactory.

Phone lines impossible to get through

Telephone calls consistently fail to connect, making it feel as though communication with the practice is virtually impossible.

Hard to book an appointment here

Once you manage to secure an appointment, it's a reasonably good facility to visit for medical consultations. However, the process of actually obtaining an appointment is quite challenging.

Phone lines constantly busy and unhelpful

This practice is extremely disappointing. The telephone lines are consistently unavailable and seeking advice from my healthcare provider proves to be utterly ineffective.

Staff seemed dismissive when I needed help

Certain members of the team displayed a lack of courtesy and appeared unavailable when assistance was needed.

Couldn't get through on the phone

The service provided fell short of expectations.

Inconsistent reception staff made booking difficult

Extremely disappointing experience. The reception staff provided inconsistent information each time I attempted to book an appointment. After spending nearly a month trying to reach the practice, I eventually secured an appointment, though I then faced another month-long wait. I felt frustrated by one particular clinician who indicated they had attempted to contact me, despite my having received no calls or voicemails whatsoever. This request was subsequently marked as resolved without resolution. In contrast, I have found one clinician to be exceptionally reliable and approachable, making for a much more positive interaction.

Couldn't get through on the phone line

Extremely frustrating experience trying to reach the practice over several days, as the phone line has consistently been unavailable.

Phone lines constantly busy, couldn't reach anyone

This practice feels inadequate as I experienced difficulty reaching anyone by phone during a recent visit. The phone lines appeared constantly engaged throughout the day, and I was unable to obtain an appointment for my unwell child with a clinician due to these access issues. Additionally, the online booking system was unavailable when I attempted to use it. I found the overall service provision disappointing and feel compelled to escalate my concerns to the appropriate regulatory bodies, as I believe the practice should address these accessibility problems.

Phone lines constantly busy in the mornings

The phone lines are frequently busy from early morning, making it difficult to reach the practice. You might have better success trying to call later in the day.

Hard to get appointments for persistent symptoms

I have felt dismissed by the lack of available appointments over several weeks for a persistent respiratory issue lasting six weeks. When I finally managed to get through last week, I was advised to proceed directly to imaging rather than being offered an in-person consultation. In my view, a clinical assessment including a physical examination would have been appropriate before recommending further investigations. I attempted to arrange another appointment today as my symptoms worsened over the weekend, but was unable to secure one and was directed to contact the out-of-hours service instead.

Helpful receptionists made the process easier

Although I am not registered with this practice, I have had to liaise with them on behalf of one of their patients and have found the reception staff to be very supportive and accommodating.

Impossible to book appointments through phone or online

The quality of this service appears to be declining. Obtaining an appointment requires calling at opening time, though it can involve numerous unsuccessful attempts before reaching reception staff, only to be told that no slots are available for the remainder of the day despite the surgery having only recently opened. The online booking system is stated to be accessible in the morning, yet it becomes unavailable within minutes of opening. Additionally, patients are being directed to call an emergency service for referral back to the surgery in order to secure an appointment with a clinician. This situation has become increasingly frustrating. There is a need for significant improvements to the appointment system, as the ongoing difficulties appear to reflect broader structural issues rather than temporary circumstances, and accountability needs to be taken for addressing these systemic problems.

Practice stayed supportive during difficult time

I appreciate the support provided by the reception team and the clinical staff. It has been a challenging period for everyone, and the practice has shown considerable care and assistance during my recent health difficulties. I find the patient portal app particularly valuable given my work commitments, and responses have consistently arrived within the stated timeframe. Thank you.

Phone lines constantly busy and unreachable

The practice is difficult to reach by telephone. Whenever I attempt to call, the line is consistently busy regardless of the time of day. This has been frustrating on several occasions.

Long phone queue delays made appointment booking difficult

I have been waiting for approximately two hours for someone to answer the phone line, during which I have repeatedly heard that my call is queued and will be answered shortly. I need to book an appointment for a medical treatment and would greatly appreciate a response soon, as this extended wait time is becoming increasingly frustrating.

Reception staff were dismissive and unhelpful

I had a very negative experience at this practice. I felt the clinical team was dismissive of my partner's needs, and I believe their approach to care contributed to a serious health situation. If you have concerns related to mental wellbeing, I would recommend seeking care elsewhere. The staff came across as unsympathetic and unhelpful. I was disappointed by what I perceived as a lack of compassion and willingness to support patients. The refusal to provide certain treatments or supplements left me frustrated. Overall, I found the standard of care to fall well short of what I would expect from a healthcare provider, and I would encourage others who have had similar negative experiences to consider raising their concerns formally.