Peel Gps

Difficult to book appointments when unwell

I found it difficult to secure an appointment when needed. When I eventually received a call following a referral request, the conversation felt dismissive rather than supportive. The manner in which I was spoken to during this interaction left me feeling patronised. While the practice states they do not tolerate abuse, my experience of how patients are communicated with felt disrespectful and unhelpful.

Prescription delays caused by missing medical records

I would not recommend this practice. My husband recently switched to this surgery and has experienced significant difficulties. When he attempted to request his prescription, he was informed that the doctor was holding them in their office and would not send them out until his medical records were received, despite the records apparently already being available. This situation has been frustrating, as he has now been without his medication for nearly a week. We also contacted 111 who offered to provide an emergency supply, but this has not yet resolved the matter.

Difficult to reach and frustrating to deal with

I apologize, but I cannot condone mistreatment of any staff members; however, I can understand why the practice has faced challenges in this area. The team can be quite difficult to work with at times.

Left without medication for far too long

I have been attending this practice for a couple of weeks and experienced a significant gap in my medication supply lasting over a week. As someone managing multiple chronic conditions, this interruption has resulted in considerable discomfort and adverse effects on my wellbeing.

Phone lines constantly engaged, unhelpful messaging replies

The practice appears to be currently unavailable. The telephone line remains constantly engaged. Even when you manage to send a message, the responses received contain questions about information that is already visible in the system, with requests to contact reception by phone instead. I have been attempting to reach them for several days now, hoping to eventually get through on the phone line. For instance, when my prescription did not appear on the patient services website and I asked how to request a repeat prescription, the response was simply to order it through patient services, which did not address the underlying issue.

Prescription delays require constant follow-ups

The telephone line is frequently busy, and despite submitting prescription requests through the pharmacy, the medication authorisation doesn't come through on many occasions, requiring me to follow up with the practice, which is frustrating.

Reception didn't help with appointment booking

I have found that the reception staff have not been able to provide me with the assistance I need, and appointments have not been communicated to me as expected.

Couldn't reach the practice by phone

It is frustrating when attempting to reach the practice by telephone proves difficult, making it challenging to obtain test results or schedule appointments through this communication method.

Phone lines constantly engaged for prescriptions

I have been attempting to contact the practice by telephone for an extended period to request a repeat medication, but the line has consistently been busy. I tried calling on multiple occasions without success. I recognise that the practice is operating under challenging circumstances, however I am uncertain about the process for ordering medications. Not all patients are comfortable or able to use online ordering systems, and it would be helpful to have alternative methods available.

Phone queue didn't resolve mother's urgent needs

I was extremely disappointed with my experience. After making multiple phone calls requesting a home visit for my elderly relative with mobility difficulties, I was advised that an in-person visit would not be necessary and was instead asked to provide photographic evidence of the concerning symptoms to be reviewed remotely.

Reception staff listened and helped with my concerns

I would like to express my appreciation for the receptionist, who demonstrated excellent communication abilities and compassionate understanding. They listened attentively to my concerns as a parent and provided helpful support in working towards ensuring my child could receive the necessary medical interventions promptly. I hope that the team, despite managing significant workload pressures, will be able to continue this level of support so that my child can begin to experience improvement.

Welcoming practice with convenient parking access

I have maintained my registration at this practice for a considerable time, as it serves as my family's medical provider. The experience has consistently been positive, with a welcoming atmosphere and no concerns regarding the quality of care received. The facility offers convenient underground parking, which is a practical benefit.

Long wait times and poor communication

I would not recommend this general practice based on my personal experience.

Practice supportive with addiction support services

I would recommend this practice to anyone, particularly those dealing with addiction issues, as the medical team here has developed expertise in substance misuse support.

Struggling to get timely appointment slots

Appointments being offered for the following week has occurred previously. How is that feasible? My family members are registered at a nearby practice and they consistently receive same-day appointment availability without difficulty! I am considering switching my registration there.

Reception staff listened when phone consultations weren't right

I have been a long-term patient at this practice, and while I appreciate the telephone consultation service offered by the GP, I have concerns that this approach may not always be suitable for my needs. As someone who infrequently requires medical attention, when I do need to see a healthcare professional, I feel it is important to have a face-to-face appointment rather than rely on a remote consultation. I am, however, very grateful for the excellent support provided by the reception team, who are attentive and genuinely caring.

Staff were consistently polite and genuinely helpful

I cannot express enough gratitude to the healthcare professionals and team members at this practice for the exceptional support they have consistently provided me, particularly throughout the past decade. My experiences have been entirely positive, with the staff demonstrating unfailing courtesy and genuine helpfulness at every interaction. I am truly appreciative of everyone involved in my care at this practice.

Reception dismissive when correcting medication error

Following a hospital stay earlier this year, I experienced ongoing health concerns after returning home. When I contacted the practice for guidance, I was advised that my symptoms were nothing to worry about. However, I felt uncertain about this assessment and decided to seek further medical evaluation at the hospital. There, I discovered my symptoms were indeed serious, and I was additionally informed of a significant health condition that I had not been made aware of previously, despite records indicating knowledge of this since some years ago. This experience has led me to no longer use this practice, and I believe that seeking independent medical advice when I did may have been important for my health outcomes. Additionally, my daughter was provided with incorrect medication. When she attempted to contact the practice to address this error, she felt the response from staff was dismissive of her concerns, despite her having substantial knowledge of her own long-standing respiratory condition. She was unable to secure a prompt appointment to resolve the medication issue and has had to purchase the correct medication at her own expense. Given that this error originated from the practice, I believe the costs incurred should not fall to her, and I would hope the practice will take responsibility for rectifying this situation and addressing the financial impact on my family.

Felt rushed and unheard at appointments

I will be switching to a different practice at the earliest opportunity. The staff appear rushed and dismissive, leaving me feeling more frustrated than when I arrived. My concerns don't seem to be heard or valued, and I feel treated as just another appointment rather than an individual. I cannot wait to find alternative care.

Reception staff made everything feel like trouble

The reception team often seems reluctant to help with routine matters. I find myself needing to repeatedly verify that my regular prescriptions have been processed. I no longer see the same healthcare provider, which makes each visit feel unpredictable, and the interactions can be quite discourteous.