Pelaw Medical Practice
Great! (23 reviews)
Great! (23 reviews)
Feedback reflects a mixed experience across appointment access, reception interactions, and clinical care. Appointment availability presents a consistent challenge, with patients reporting waits of around two weeks for routine slots and difficulties booking appointments that align with work schedules. Communication about service changes has been inconsistent, and callback systems have experienced failures. Reception experience varies significantly, with some patients describing professional and helpful staff, whilst others found interactions condescending or unhelpful, and some reported being unable to access clinical staff by telephone despite requesting it.
Clinical care and responsiveness to urgent cases receive strong recognition across multiple reviews. Patients consistently praise clinicians as capable, compassionate, and approachable, with particular commendation for minor surgery services and home visit care. Urgent cases are typically accommodated promptly. Continuity of care is valued by longer-term patients, who report regular monitoring appointments and reliable access when issues arise.
The practice demonstrates professional standards in specific service areas, though inconsistency between reception and clinical experiences, combined with systemic appointment availability constraints, creates a divided patient perception. Several patients acknowledge broader NHS pressures whilst noting the team's commitment despite resource limitations.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
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Feedback reflects a mixed experience across appointment access, reception interactions, and clinical care. Appointment availability presents a consistent challenge, with patients reporting waits of around two weeks for routine slots and difficulties booking appointments that align with work schedules. Communication about service changes has been inconsistent, and callback systems have experienced failures. Reception experience varies significantly, with some patients describing professional and helpful staff, whilst others found interactions condescending or unhelpful, and some reported being unable to access clinical staff by telephone despite requesting it.
Clinical care and responsiveness to urgent cases receive strong recognition across multiple reviews. Patients consistently praise clinicians as capable, compassionate, and approachable, with particular commendation for minor surgery services and home visit care. Urgent cases are typically accommodated promptly. Continuity of care is valued by longer-term patients, who report regular monitoring appointments and reliable access when issues arise.
The practice demonstrates professional standards in specific service areas, though inconsistency between reception and clinical experiences, combined with systemic appointment availability constraints, creates a divided patient perception. Several patients acknowledge broader NHS pressures whilst noting the team's commitment despite resource limitations.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Jess S.
7 years ago
Bad!
Practice removed me without proper notification
If I could rate this lower I would. There are never any available appointments, and when I finally managed to get through on the phone, I discovered that following my house move, I had been removed from the practice without any notification. The staff member kept insisting that a letter had been sent, but I never received it, and there was no phone call or text message to inform me either. I have serious asthma and made this clear, explaining that nobody had communicated this change to me despite the fact that I had requested my inhalers a fortnight earlier and had spoken to someone just the day before. This has been a deeply frustrating experience with the practice.
Ed H.
8 years ago
Great!
Staff were friendly and genuinely caring
I have consistently found the team members and clinicians to be excellent, approachable and compassionate.
Josephine L.
10 years ago
Bad!
Long waits make working patients struggle
I experienced a lengthy wait of over two weeks to secure an appointment for managing an ongoing health condition with appropriate medication. While appointments do seem to be available, the scheduling appears challenging for those with work commitments, as available slots do not align well with typical working hours.