Pelsall Village Surgery

Terrible service for worried parents seeking help

Completely useless medical service that refuses to examine a child's throat for potential tonsillitis. Their only options are scheduling for the next day or subjecting patients to a lengthy 4-hour urgent care wait. Absolutely unacceptable.

Smooth surgery experience with caring medical team

Excellent medical procedure, highly streamlined and professional care for both myself and my relatives.

Compassionate and professional home health care service

Delivered outstanding support and compassionate assistance to my aging parent.

Fantastic healthcare service that exceeded my expectations

Fantastic visit to this medical practice! Securing an appointment was a breeze, and the entire team was incredibly welcoming and supportive. The process was seamless, with everything running like a well-oiled machine. I would absolutely suggest this surgery to anyone looking for top-notch healthcare!

Friendly service and punctual appointments make day better

The employees were incredibly supportive and consistently punctual in scheduling and maintaining our meetings.

Exceptional healthcare with friendly and efficient staff

Every interaction with this medical practice, whether by phone or in-person, is consistently swift and well-managed. The entire team demonstrates exceptional knowledge and expertise across all departments. I confidently endorse this surgery to anyone seeking high-quality healthcare services!

Friendly staff but frustratingly slow service

The staff are pleasant, but the service is abysmal. They're constantly idle at the reception desk and incredibly slow to answer phone calls. Attempting to schedule an appointment is a nightmare, with consultations reduced to impersonal phone conversations where doctors somehow claim they can diagnose issues without physically examining patients. I've repeatedly encountered unresolved medical concerns and eventually stopped trying. Whenever I attempt to book appointments for myself or my young children, I'm consistently told the earliest slot is 4-7 days away, or worse, I'm advised to seek care elsewhere. This is unacceptable—this is my primary healthcare provider, and I shouldn't be forced to look for alternative clinics or endure such lengthy waiting periods. The dismissive attitude is infuriating. Since the COVID pandemic, it seems medical staff in doctor's surgeries have become reluctant to perform their basic professional duties, turning the entire healthcare experience into a complete mockery.

Terrible service for new mother's urgent health needs

I've been attempting to schedule an appointment for my infant, but I'm consistently advised to visit urgent care if I'm unable to wait. After being directed by 111 to the surgery, I'm now waiting for a doctor's call at 12:30pm. When I contacted the surgery, the receptionist informed me that the doctor is occupied and suggested urgent care if I'm impatient. This behavior is extremely unprofessional. My attempt to book a 6-week postnatal check resulted in being told no appointments are available and that I should call back in January.

Worst medical experience ever terrible service

I've been a patient at this medical practice for half a decade, and it's absolutely terrible. Trying to schedule an appointment is a nightmare. The receptionist acts like she's running the whole clinic and has an incredibly condescending attitude. I've barely managed to see the doctor, and that was only after threatening legal action when my young daughter was experiencing undiagnosed heart issues. Her condition was being overlooked, which was completely unacceptable. I'm now planning to switch practices and cannot wait to leave this unprofessional and incompetent establishment.

Compassionate nurse made my carpel tunnel experience great

I visited the medical facility for my Carpal Tunnel procedure. My nurse, Vicki (the blonde-haired professional), was incredibly friendly and talkative. She helped me feel completely relaxed during my appointment. Her exceptional interpersonal skills truly demonstrate her commitment to patient care. I'm grateful for her outstanding service.

Efficient and reassuring medical care for patients

Recently joined this medical practice, and I'm thoroughly impressed! They excel at scheduling prompt consultations, and each visit concludes with me feeling fully informed and reassured.

Pleasant surprise from a simple product

Quite delightful.

Frustrating healthcare system leaves patient without help

The doctor refuses to prescribe medication via phone call, but simultaneously makes it impossible to schedule a face-to-face consultation! I was redirected to call 101, who then advised me to visit my GP. When I called precisely at 8 AM, all daily appointments were already fully booked???

Terrible customer service and endless waiting time

Terrible experience. Despite being first in line, I was left hanging on the phone for over half an hour before anyone bothered to pick up.

Life-changing procedure with amazing results

An absolutely incredible medical procedure that exceeded all my expectations. Truly remarkable outcome.

Quick and caring medical service

Since undergoing this surgical procedure, I've made 2-3 visits to the clinic. Scheduling appointments has been prompt, and upon arrival, the waiting periods have been relatively reasonable. The medical personnel and nursing staff have consistently demonstrated a welcoming and supportive demeanor.

Friendly staff make warfarin checkups a breeze

Fantastic clinic, I've been visiting for my warfarin monitoring, and the personnel are incredibly supportive. The young receptionist who handles scheduling is particularly outstanding.

Terrible service and impossible to book appointments

Repeatedly encountering unavailable time slots has prevented my daughter from receiving her MMR vaccination. I attempted to schedule an appointment urgently, only to be met with the predictable response of no availability. The wait times at this medical practice are absolutely unacceptable. I've now advised my partner that we should transfer to a healthcare provider capable of managing their scheduling effectively.