Pendeen Surgery

Easy to reach and quick appointments available

This practice is the best medical facility I have ever attended. The service is excellent and the team members are welcoming and consistently willing to help beyond what is expected. Calls are answered promptly and appointments are readily available. I'm very grateful to be a patient here.

Prompt appointment and thorough examination

Received prompt attention and underwent a comprehensive examination - very good.

Flu jab efficient, but previous visit disappointing

Having recently attended for a flu vaccination, we must acknowledge that this is an area where the practice performs well. The queue at the other branch location was quite substantial, but we experienced no such issues at this surgery. However, I personally have reservations about returning despite this positive experience. My previous visit was disappointing. After checking in, I waited for nearly an hour before enquiring with reception staff about my appointment status. I was informed I would be seen next, yet another ten minutes passed before I indicated I would leave and manage my condition at home. The receptionist then approached the consulting room, and it appeared the clinician had been unoccupied during this time. The receptionist expressed concern about this situation and asked the clinician to see me. Approximately fifteen minutes later, I was called in, only to be told I had a condition I was confident I did not have, and I was prescribed medication that my records clearly indicated was unsuitable for me. After spending nearly two hours in the waiting area, I decided to leave. I understand the clinician may have been in training, but given this experience, I would only consider returning if it were absolutely necessary.

Quick flu jab with friendly staff

Excellent experience. No delays for my vaccination appointment. The staff and volunteers were very welcoming and pleasant. I received a small treat afterwards and the procedure was painless 😊

Smooth booking and friendly staff throughout

I recently attended my annual flu vaccination appointment. The entire process from receiving the invitation through to the appointment itself was well-organised and ran smoothly. There was no waiting time, and everyone I interacted with throughout my visit was genuinely welcoming and pleasant. I even received a nice treat afterwards! 😋

Quick and friendly flu jab appointment

Outstanding, well-organised and welcoming team. Received a vaccination appointment today and the whole visit was completed swiftly in just a few minutes, with a nice treat provided afterwards as a token of appreciation!

Friendly staff made flu jab booking straightforward

Nobody gets everything right all the time and the team at this practice are human, just like everyone else. Based on my experience, they consistently make an effort to provide the best care possible and I have been pleased with the standard of care that my family and I have experienced over many years. Despite the mounting demands on general practices, they continue to deliver high-quality patient care. On occasion, patients need to take an active role and show determination to obtain this care, but my experience suggests that this is typically a result of processes rather than individual performance. The vaccination clinic today was straightforward to arrange and ran with excellent organisation. The team members were welcoming and competent throughout. A commendable effort all round!

Thorough appointment and helpful reception staff

Excellent practice with a comprehensive approach and wonderful team members - the staff really go the extra mile 😜

Quick appointment with a thoughtful touch

Excellent experience during my recent vaccination appointment - the process was straightforward and efficient. A nice touch was receiving a small treat on departure!

Friendly and welcoming community surgery experience

Excellent service provided by the entire team at the local surgery today.

Referral confusion left us without urgent cardiac care

My partner has been experiencing chest discomfort and respiratory difficulties for more than six weeks. She has required ambulance transport to the local hospital on two separate occasions due to these symptoms. The hospital has identified a cardiac-related condition. She has visited the practice on two occasions requesting a referral to the specialist cardiac clinic at the regional hospital. The initial referral was submitted as a routine case, which she only discovered upon contacting the specialist department directly. Recognising that her condition was worsening, she requested an urgent appointment at the practice to arrange a priority referral. A second referral was subsequently organised, and she received notification on 25 July indicating she would receive an appointment with a cardiac specialist. Given her previous experience of checking the status of her first referral, she again contacted the specialist department and found no record of this second referral. The second referral had been categorised as a rapid access referral, which typically results in appointments within two weeks, despite her symptoms having persisted for six weeks already. When I contacted the referrals department at the practice today, I was informed the rapid access referral had been sent. However, I also contacted the specialist cardiac department twice today, and they confirmed they had not received any rapid referral. I attempted to speak with the referrals department again but was told the staff member was unavailable due to onsite training. I requested to speak with the practice management, but was advised they were away. A receptionist indicated the referrals staff would contact me the following day. While still on the call, I was asking about the expected time for contact when the call was terminated abruptly. Given my partner's cardiac condition, the way this situation has been managed is concerning. There remains uncertainty about whether the rapid referral was actually sent by the practice or received by the specialist department. Meanwhile, my partner continues to struggle with breathing difficulties and chest pain while waiting for this matter to be resolved.

Felt heard and well looked after here

I would strongly recommend this practice. The service and care provided to me and my family members over an extended period has been outstanding. The team members are professional and compassionate, and I consistently feel that my concerns are listened to and taken seriously.

Helpful explanations made me feel prepared

This is a well-run facility that provides outstanding customer service. The clinical staff member demonstrated excellent communication abilities and took time to clearly explain procedures in a step-by-step manner, making it easy to understand what to expect. I would gladly recommend this practice to others.

Friendly doctor put me at ease quickly

Attended the surgery this morning for an appointment. Great service and it was my first visit to see this particular doctor. I have to say the doctor was excellent. Very friendly, polite, puts you at ease and professional, as indeed all the doctors are at the practice. Very friendly surgery and I'm liking the new appointment system. Thank you to the practice.

Early appointment slot filled without delay

I attended the surgery early on a Monday morning for a blood test appointment. Due to a prior cancellation, I was seen almost straight away despite arriving ahead of schedule. The clinical staff member was welcoming and supportive throughout. The procedure itself was straightforward and comfortable. I received clear information about arranging a follow-up consultation to discuss my results in the coming days, and the reception team promptly scheduled this for me. Overall, it was a very positive experience from start to finish.

Felt genuinely listened to and cared for

Dealt with a member of the medical team who was amazing. They were so caring and kind. Can't rate the experience highly enough.

Quick appointment and wound care sorted

Excellent. As a pensioner, my spouse made an appointment for me during the week and I was seen by a healthcare professional that same afternoon. I received attentive care and had a medical dressing applied. A follow-up appointment was arranged at a local hospital facility for a few days later, where I was equally well cared for. Many thanks to all the dedicated NHS nursing staff.

Receptionist got me seen within half an hour

The front desk staff member was friendly and accommodating, and I was able to secure an appointment very quickly, which I really appreciated. The clinician was attentive, compassionate and offered helpful suggestions alongside prescribed medication. Thank you very much. It was a wonderful experience and the practice was exceptionally clean.

Quick appointment and smooth blood test experience

I had a blood test today. It was arranged very quickly. My appointment was on time. The phlebotomist is excellent at their job. They take my blood very easily every time. Many others struggle to get any blood from me!

Staff were responsive and appointments came quickly

I have recently attended several appointments with various members of the clinical team and pharmacy staff. The service has consistently been of a high standard. The team members are attentive, maintain professionalism and demonstrate a genuine willingness to provide additional support. Appointments have been scheduled promptly and conveniently. One particular staff member demonstrated exceptional skill in their clinical procedures. Thanks to the practice.