Pendeen Surgery
Great! (45 reviews)
Great! (45 reviews)
Feedback reflects a mixed experience with the practice, with notable strengths in clinical care delivery and reception courtesy offset by persistent challenges with appointment access and booking efficiency. Patients consistently praise the phlebotomy service for exceptional skill and professionalism, and many report positive interactions with clinical staff who demonstrate attentiveness and compassion. Reception teams are frequently commended for their helpfulness and courtesy. However, securing appointments remains a significant barrier, with multiple patients describing difficulty reaching the practice by telephone and limited availability beyond a two-week window. Some patients report experiencing rushed consultations and feeling that clinical investigations were inadequate for their presenting symptoms.
Appointment scheduling processes require calling to check availability rather than online booking, which patients find inconvenient and inefficient. Communication about referral status has also been problematic in some cases, with uncertainty about whether referrals were successfully submitted to specialist departments. Vaccination clinics operate smoothly with good organisation and minimal waiting times, demonstrating the practice can deliver efficient services when processes are well-structured. Long waiting times during routine appointments and delays in accessing urgent care have frustrated some patients, particularly when recommendations from NHS 111 for prompt access were not met.
Where patients have experienced continuity of care and been able to access appointments, satisfaction levels are notably high, with many expressing gratitude for the team's dedication and willingness to provide additional support. The practice environment is described as welcoming and clean. Improvements to telephone systems and extended advance booking windows could address key access concerns identified across the feedback.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Feedback reflects a mixed experience with the practice, with notable strengths in clinical care delivery and reception courtesy offset by persistent challenges with appointment access and booking efficiency. Patients consistently praise the phlebotomy service for exceptional skill and professionalism, and many report positive interactions with clinical staff who demonstrate attentiveness and compassion. Reception teams are frequently commended for their helpfulness and courtesy. However, securing appointments remains a significant barrier, with multiple patients describing difficulty reaching the practice by telephone and limited availability beyond a two-week window. Some patients report experiencing rushed consultations and feeling that clinical investigations were inadequate for their presenting symptoms.
Appointment scheduling processes require calling to check availability rather than online booking, which patients find inconvenient and inefficient. Communication about referral status has also been problematic in some cases, with uncertainty about whether referrals were successfully submitted to specialist departments. Vaccination clinics operate smoothly with good organisation and minimal waiting times, demonstrating the practice can deliver efficient services when processes are well-structured. Long waiting times during routine appointments and delays in accessing urgent care have frustrated some patients, particularly when recommendations from NHS 111 for prompt access were not met.
Where patients have experienced continuity of care and been able to access appointments, satisfaction levels are notably high, with many expressing gratitude for the team's dedication and willingness to provide additional support. The practice environment is described as welcoming and clean. Improvements to telephone systems and extended advance booking windows could address key access concerns identified across the feedback.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Leonia L.
6 years ago
Bad!
Unhelpful staff and confusing sick note pricing
A frustrating experience that felt unproductive and unhelpful. There was inconsistency in the information provided, which was confusing. The pricing structure for certain documentation seemed unclear and inconsistent, with significant variation between what appeared to be similar services. The appointment booking process requires calling to check availability, which feels inefficient and inconvenient. Overall, the service felt dismissive and lacking in effort to assist.
Victor B.
7 years ago
Bad!
Couldn't get through on the phone
I had a disappointing experience.
Oli C.
7 years ago
Average!
Long waits despite urgent referrals
Excellent practice, however there is a significant delay in securing an appointment despite urgent recommendations from NHS 111 for prompt access to care.
Zornitsa S.
8 years ago
Bad!
Rushed appointments leave you feeling unheard
During an emergency appointment, I felt the dosage prescribed was not appropriate for my child's needs, as I didn't feel adequate checks were carried out beforehand. This resulted in my child becoming unwell for a couple of days. The practice generally seems very busy and appointments often run behind schedule. I frequently felt rushed during consultations, with the clinician keen to move on to the next patient, which left me feeling that my visit hadn't been worthwhile most of the time.
Becky D.
9 years ago
Average!
Difficult to book appointments quickly
Difficulty in securing an appointment