Patients consistently praise the clinical care experience at this practice, particularly highlighting the professionalism, attentiveness, and warm communication demonstrated by nursing and clinical staff during consultations, blood draws, and screening procedures. Many patients report feeling at ease and well-supported throughout their appointments, with staff taking time to provide clear explanations and listen carefully to concerns. Phlebotomy services receive particular commendation for skilled technique and gentle approach, with patients noting successful procedures even when they have challenging veins.
Appointment access and waiting experience present a mixed picture. While some patients report successfully securing same-day appointments and being seen promptly, others describe significant delays in booking, with waits of two weeks or longer for urgent concerns. Reception experience is similarly inconsistent, with some patients praising helpful and compassionate staff, whilst others report dismissive attitudes and poor follow-up communication regarding test results and referrals.
Overall, the practice demonstrates strong clinical capability and patient-centred care values, though operational aspects around appointment availability and reception consistency would benefit from attention to ensure all patients experience the same level of responsiveness and courtesy throughout their care journey.
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Patients consistently praise the clinical care experience at this practice, particularly highlighting the professionalism, attentiveness, and warm communication demonstrated by nursing and clinical staff during consultations, blood draws, and screening procedures. Many patients report feeling at ease and well-supported throughout their appointments, with staff taking time to provide clear explanations and listen carefully to concerns. Phlebotomy services receive particular commendation for skilled technique and gentle approach, with patients noting successful procedures even when they have challenging veins.
Appointment access and waiting experience present a mixed picture. While some patients report successfully securing same-day appointments and being seen promptly, others describe significant delays in booking, with waits of two weeks or longer for urgent concerns. Reception experience is similarly inconsistent, with some patients praising helpful and compassionate staff, whilst others report dismissive attitudes and poor follow-up communication regarding test results and referrals.
Overall, the practice demonstrates strong clinical capability and patient-centred care values, though operational aspects around appointment availability and reception consistency would benefit from attention to ensure all patients experience the same level of responsiveness and courtesy throughout their care journey.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Mark C.
9 months ago
Excellent!
Caring medical team provides top-notch personal care
Fantastic medical staff, both doctors and front desk personnel, consistently go above and beyond to assist patients. I wouldn't consider switching healthcare providers. During my blood draw, the physician demonstrated exceptional attention to detail and professionalism. I'm incredibly grateful for the outstanding care I've received. Truly appreciative 🙏
Debbie S.
9 months ago
Excellent!
Compassionate nurse helped me through brain bleed
Katie was an exceptional nurse during my brain hemorrhage. She provided clear, compassionate explanations and had an incredibly warm demeanor. Her professional yet friendly approach made my medical experience much more comfortable. I would absolutely recommend her to anyone needing care.
Graham C.
9 months ago
Excellent!
Smooth professional service with caring medical staff
Hi, my consultation with Katie today was fantastic. She was welcoming and professional, providing clear explanations throughout the process. I received an injection and had blood drawn without experiencing any discomfort. A few issues were identified and will be forwarded to additional departments for follow-up. Best wishes, Graham.
Danielle W.
10 months ago
Excellent!
Precise and friendly service exceeded my expectations
Outstanding support, incredibly accurate and communicative, making interactions smooth and effortless.
Au Y.
10 months ago
Excellent!
Speedy and friendly blood test experience
Highly proficient phlebotomy service with punctual performance! The personnel were warm and welcoming throughout the entire process.
Catalina R.
10 months ago
Excellent!
Perfect daycare with incredible team
Fantastic employees 🤩 everything you could want for children
Missnora A.
10 months ago
Excellent!
Compassionate nurse made my hospital stay comfortable
The healthcare professional who cared for me demonstrated exceptional compassion, understanding, and a high level of expertise.
Chakra C.
10 months ago
Excellent!
Quick and caring medical service
Delighted with my visit to Pendleton. Successfully secured a same-day appointment and completed my blood test. Marzena was exceptionally compassionate and competent. Grateful for the service.
Michelle W.
10 months ago
Excellent!
Exceptional customer care that exceeded my expectations
Highly competent and courteous staff who provided excellent guidance and clear communication throughout our interaction.
Brenda E.
10 months ago
Excellent!
Caring pharmacist who truly listens and helps
Katie demonstrated exceptional expertise throughout our consultation. She thoroughly walked me through my medication strategy and repeatedly ensured I comprehensively grasped every detail. She attentively listened to my concerns and effectively addressed each of my questions. Her professional advice was thoughtful and precise, and I genuinely felt she was deeply committed to my overall medical well-being. My sincere appreciation goes to Katie for her outstanding care.
Alan K.
10 months ago
Excellent!
Exceptional service with friendly and attentive team
The employees consistently demonstrate a high level of professionalism and are always eager to provide excellent assistance.
Janet S.
10 months ago
Excellent!
Compassionate doctors who truly care about patients
I have absolutely no complaints about this medical practice. Doctors Odeye and Austin are incredibly reassuring, and I consistently find them to be comprehensive and attentive to my concerns. It's refreshing that they aren't reliant on temporary locum doctors, and most wonderfully, they avoid phone consultations - which is truly a relief. It's an excellent surgery, and the reception staff have always been friendly and supportive. My sincere appreciation for everything.
Angelika A.
10 months ago
Excellent!
Compassionate care during my smear test experience
Katie conducted my cervical screening with exceptional compassion and understanding. Her gentle approach helped ease my nervousness, and she ensured I felt completely at ease during the entire examination. I'm truly grateful for her professional and supportive manner. Many thanks, Katie!
Julia B.
10 months ago
Excellent!
Exceptional healthcare with heart and genuine care
Exceptionally caring and empathetic healthcare providers. They consistently demonstrate readiness to assist with any medical concerns. I feel truly fortunate to be their patient. Heartfelt appreciation to the entire staff 😃
Evelyn O.
10 months ago
Excellent!
Welcoming team made my day awesome
The employees were incredibly welcoming and pleasant.
Julie T.
10 months ago
Excellent!
Compassionate nurse makes medical visit a pleasant experience
Marzena, the nurse, is delightful - she's compassionate, attentive to what patients say, and always ready to provide assistance.
Lucy W.
10 months ago
Bad!
Doctors great but staff ruins the entire experience
The medical professionals at this practice are delightful. However, the front desk personnel are a stark contrast, with about 80% displaying an abysmal demeanor, consistently breaking commitments and exhibiting rudeness in nearly every interaction when I attempt to schedule appointments for myself or my kids. As the initial point of contact for the clinic, their customer service is woefully inadequate. While two staff members (including Linda, if she's still employed there, and another woman) are genuinely pleasant, the remainder of the team significantly undermines the overall patient experience.
Péter A.
10 months ago
Excellent!
Friendly staff made my day better
She was accommodating and pleasant.
Peter H.
10 months ago
Poor!
Efficient and friendly blood draw experience
Exceptional service as always during my visit. Reached the clinic at 1:50 for my 2:00 blood test appointment and was promptly seen at 2:00. The staff were outstanding. Absolutely no complaints whatsoever.
Samuel A.
10 months ago
Excellent!
Friendly service with a warm smile
Always kind and friendly with me