Patient Experience Summary

Patients consistently praise the clinical care experience at this practice, particularly highlighting the professionalism, attentiveness, and warm communication demonstrated by nursing and clinical staff during consultations, blood draws, and screening procedures. Many patients report feeling at ease and well-supported throughout their appointments, with staff taking time to provide clear explanations and listen carefully to concerns. Phlebotomy services receive particular commendation for skilled technique and gentle approach, with patients noting successful procedures even when they have challenging veins.

Appointment access and waiting experience present a mixed picture. While some patients report successfully securing same-day appointments and being seen promptly, others describe significant delays in booking, with waits of two weeks or longer for urgent concerns. Reception experience is similarly inconsistent, with some patients praising helpful and compassionate staff, whilst others report dismissive attitudes and poor follow-up communication regarding test results and referrals.

Overall, the practice demonstrates strong clinical capability and patient-centred care values, though operational aspects around appointment availability and reception consistency would benefit from attention to ensure all patients experience the same level of responsiveness and courtesy throughout their care journey.

Appointment

72.15 %
Great

Reception

76.30 %
Great

Cleanliness

75.00 %
Great

Care

88.90 %
Excellent

Respect

86.75 %
Excellent

Seen on time

78.40 %
Great

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MC

Mark C. Google 9 months ago

Rating

Excellent!

Caring medical team provides top-notch personal care

Fantastic medical staff, both doctors and front desk personnel, consistently go above and beyond to assist patients. I wouldn't consider switching healthcare providers. During my blood draw, the physician demonstrated exceptional attention to detail and professionalism. I'm incredibly grateful for the outstanding care I've received. Truly appreciative 🙏

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DS

Debbie S. Google 9 months ago

Rating

Excellent!

Compassionate nurse helped me through brain bleed

Katie was an exceptional nurse during my brain hemorrhage. She provided clear, compassionate explanations and had an incredibly warm demeanor. Her professional yet friendly approach made my medical experience much more comfortable. I would absolutely recommend her to anyone needing care.

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GC

Graham C. Google 9 months ago

Rating

Excellent!

Smooth professional service with caring medical staff

Hi, my consultation with Katie today was fantastic. She was welcoming and professional, providing clear explanations throughout the process. I received an injection and had blood drawn without experiencing any discomfort. A few issues were identified and will be forwarded to additional departments for follow-up. Best wishes, Graham.

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DW

Danielle W. Google 10 months ago

Rating

Excellent!

Precise and friendly service exceeded my expectations

Outstanding support, incredibly accurate and communicative, making interactions smooth and effortless.

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AY

Au Y. Google 10 months ago

Rating

Excellent!

Speedy and friendly blood test experience

Highly proficient phlebotomy service with punctual performance! The personnel were warm and welcoming throughout the entire process.

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CR

Catalina R. Google 10 months ago

Rating

Excellent!

Perfect daycare with incredible team

Fantastic employees 🤩 everything you could want for children

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MA

Missnora A. Google 10 months ago

Rating

Excellent!

Compassionate nurse made my hospital stay comfortable

The healthcare professional who cared for me demonstrated exceptional compassion, understanding, and a high level of expertise.

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CC

Chakra C. Google 10 months ago

Rating

Excellent!

Quick and caring medical service

Delighted with my visit to Pendleton. Successfully secured a same-day appointment and completed my blood test. Marzena was exceptionally compassionate and competent. Grateful for the service.

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MW

Michelle W. Google 10 months ago

Rating

Excellent!

Exceptional customer care that exceeded my expectations

Highly competent and courteous staff who provided excellent guidance and clear communication throughout our interaction.

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BE

Brenda E. Google 10 months ago

Rating

Excellent!

Caring pharmacist who truly listens and helps

Katie demonstrated exceptional expertise throughout our consultation. She thoroughly walked me through my medication strategy and repeatedly ensured I comprehensively grasped every detail. She attentively listened to my concerns and effectively addressed each of my questions. Her professional advice was thoughtful and precise, and I genuinely felt she was deeply committed to my overall medical well-being. My sincere appreciation goes to Katie for her outstanding care.

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AK

Alan K. Google 10 months ago

Rating

Excellent!

Exceptional service with friendly and attentive team

The employees consistently demonstrate a high level of professionalism and are always eager to provide excellent assistance.

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JS

Janet S. Google 10 months ago

Rating

Excellent!

Compassionate doctors who truly care about patients

I have absolutely no complaints about this medical practice. Doctors Odeye and Austin are incredibly reassuring, and I consistently find them to be comprehensive and attentive to my concerns. It's refreshing that they aren't reliant on temporary locum doctors, and most wonderfully, they avoid phone consultations - which is truly a relief. It's an excellent surgery, and the reception staff have always been friendly and supportive. My sincere appreciation for everything.

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AA

Angelika A. Google 10 months ago

Rating

Excellent!

Compassionate care during my smear test experience

Katie conducted my cervical screening with exceptional compassion and understanding. Her gentle approach helped ease my nervousness, and she ensured I felt completely at ease during the entire examination. I'm truly grateful for her professional and supportive manner. Many thanks, Katie!

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JB

Julia B. Google 10 months ago

Rating

Excellent!

Exceptional healthcare with heart and genuine care

Exceptionally caring and empathetic healthcare providers. They consistently demonstrate readiness to assist with any medical concerns. I feel truly fortunate to be their patient. Heartfelt appreciation to the entire staff 😃

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EO

Evelyn O. Google 10 months ago

Rating

Excellent!

Welcoming team made my day awesome

The employees were incredibly welcoming and pleasant.

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JT

Julie T. Google 10 months ago

Rating

Excellent!

Compassionate nurse makes medical visit a pleasant experience

Marzena, the nurse, is delightful - she's compassionate, attentive to what patients say, and always ready to provide assistance.

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LW

Lucy W. Google 10 months ago

Rating

Bad!

Doctors great but staff ruins the entire experience

The medical professionals at this practice are delightful. However, the front desk personnel are a stark contrast, with about 80% displaying an abysmal demeanor, consistently breaking commitments and exhibiting rudeness in nearly every interaction when I attempt to schedule appointments for myself or my kids. As the initial point of contact for the clinic, their customer service is woefully inadequate. While two staff members (including Linda, if she's still employed there, and another woman) are genuinely pleasant, the remainder of the team significantly undermines the overall patient experience.

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PA

Péter A. Google 10 months ago

Rating

Excellent!

Friendly staff made my day better

She was accommodating and pleasant.

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PH

Peter H. Google 10 months ago

Rating

Poor!

Efficient and friendly blood draw experience

Exceptional service as always during my visit. Reached the clinic at 1:50 for my 2:00 blood test appointment and was promptly seen at 2:00. The staff were outstanding. Absolutely no complaints whatsoever.

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SA

Samuel A. Google 10 months ago

Rating

Excellent!

Friendly service with a warm smile

Always kind and friendly with me

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About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 0161 2117420
  • Pendleton Gateway 1 The Broadwalk Salford Manchester M6 5FX

Patient Experience Summary

Patients consistently praise the clinical care experience at this practice, particularly highlighting the professionalism, attentiveness, and warm communication demonstrated by nursing and clinical staff during consultations, blood draws, and screening procedures. Many patients report feeling at ease and well-supported throughout their appointments, with staff taking time to provide clear explanations and listen carefully to concerns. Phlebotomy services receive particular commendation for skilled technique and gentle approach, with patients noting successful procedures even when they have challenging veins.

Appointment access and waiting experience present a mixed picture. While some patients report successfully securing same-day appointments and being seen promptly, others describe significant delays in booking, with waits of two weeks or longer for urgent concerns. Reception experience is similarly inconsistent, with some patients praising helpful and compassionate staff, whilst others report dismissive attitudes and poor follow-up communication regarding test results and referrals.

Overall, the practice demonstrates strong clinical capability and patient-centred care values, though operational aspects around appointment availability and reception consistency would benefit from attention to ensure all patients experience the same level of responsiveness and courtesy throughout their care journey.

Appointment

72.15 %
Great

Reception

76.30 %
Great

Cleanliness

75.00 %
Great

Care

88.90 %
Excellent

Respect

86.75 %
Excellent

Seen on time

78.40 %
Great
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