Patient Experience Summary

Patients consistently praise the clinical care experience at this practice, particularly highlighting the professionalism, attentiveness, and warm communication demonstrated by nursing and clinical staff during consultations, blood draws, and screening procedures. Many patients report feeling at ease and well-supported throughout their appointments, with staff taking time to provide clear explanations and listen carefully to concerns. Phlebotomy services receive particular commendation for skilled technique and gentle approach, with patients noting successful procedures even when they have challenging veins.

Appointment access and waiting experience present a mixed picture. While some patients report successfully securing same-day appointments and being seen promptly, others describe significant delays in booking, with waits of two weeks or longer for urgent concerns. Reception experience is similarly inconsistent, with some patients praising helpful and compassionate staff, whilst others report dismissive attitudes and poor follow-up communication regarding test results and referrals.

Overall, the practice demonstrates strong clinical capability and patient-centred care values, though operational aspects around appointment availability and reception consistency would benefit from attention to ensure all patients experience the same level of responsiveness and courtesy throughout their care journey.

Appointment

72.15 %
Great

Reception

76.30 %
Great

Cleanliness

75.00 %
Great

Care

88.90 %
Excellent

Respect

86.75 %
Excellent

Seen on time

78.40 %
Great

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NN

Nath N. Google 10 months ago

Rating

Excellent!

Friendly and quick customer support rocks

Exceptional customer support.

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JM

June M. Google 10 months ago

Rating

Excellent!

Great service with a warm smile

Marzena consistently offers a warm and supportive demeanor, greeting customers with a cheerful smile and a welcoming attitude.

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CE

Chris E. Google 10 months ago

Rating

Excellent!

Exceptional service with a warm and friendly touch

Extremely professional demeanor with impeccable courtesy. The representative was a delightful individual, consistently warm and gracious in her interactions.

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EM

Edyta M. Google 10 months ago

Rating

Excellent!

Compassionate nurse provides exceptional medical support

I am thoroughly impressed by nurse Amanda Bannister's professional handling of my daughter Malwina's medical situation. Her medical care was exceptional, and she demonstrated remarkable kindness while addressing my daughter's needs. Amanda offered comprehensive, valuable guidance about the procedure and provided expert assistance with the inhaler, showing genuine compassion throughout our interaction. My heartfelt thanks go to her, and I wholeheartedly recommend her services ❤️ with the highest regard.

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ES

Elizabeth S. Google 10 months ago

Rating

Excellent!

Exceptional healthcare that truly listens and cares

Without a doubt, this medical practice stands out as the most exceptional I've encountered. Ever since relocating here in 2020, the caliber of care I've experienced has been truly outstanding. From the front desk staff to the general practitioners, every team member demonstrates profound expertise, genuine respect, and warmth, ensuring I always feel heard and valued. Whenever I raise concerns or seek information, they address my needs promptly and comprehensively. I find immense comfort in knowing that the physicians at Pendleton Medical Centre will unfailingly provide support and attention whenever my health requires it, with unwavering commitment.

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SW

Sarah W. Google 10 months ago

Rating

Excellent!

Compassionate nurse made my smear test bearable

Nurse Katie was truly incredible! I recently had my first cervical screening appointment and was incredibly anxious due to a previous uncomfortable experience with an IUD. Katie was so compassionate and understanding, allowing me to feel at ease throughout the entire process. She moved at a speed that made me feel completely comfortable, and the entire examination was far less dreadful than I had feared. I'm so grateful for her kindness and professionalism!

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NW

Neil W. Google 10 months ago

Rating

Excellent!

Compassionate nurse makes medical visits a pleasure

Truly exceptional healthcare professional who consistently provides outstanding care during my blood draws and medical evaluations. An exemplary team member who significantly enhances the quality of service at this medical practice.

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JJ

Jamie J. Google 10 months ago

Rating

Excellent!

Compassionate phlebotomist makes blood draws a breeze

Marzena made my blood draw appointment exceptional today. Despite my usual discomfort with medical procedures, she consistently helps me feel relaxed and calm. Her compassionate and considerate approach always makes me feel supported. In fact, whenever I require blood tests, I specifically request her as my phlebotomist.

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WC

Wonder C. Google 10 months ago

Rating

Excellent!

Compassionate care from an amazing nurse

Katie, the nurse, provided exceptional care with her warm demeanor and professional approach.

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MS

Moshood S. Google 10 months ago

Rating

Excellent!

Professional and exceptional customer support

Exceptional assistance. The representative demonstrated remarkable professionalism and was incredibly supportive. I wholeheartedly endorse her outstanding service.

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JW

Jim W. Google 10 months ago

Rating

Excellent!

Incredible nurse makes medical visit stress-free

Marzina demonstrates exceptional professionalism and courtesy. Her approach immediately helps patients feel at ease, effectively alleviating any anxiety associated with medical procedures.

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SG

Samantha G. Google 10 months ago

Rating

Excellent!

Helpful nurse made my vaccine experience smooth

The healthcare professional did an excellent job providing me with a comprehensive explanation of all the crucial details regarding the vaccine I was about to receive.

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MA

Mudassar A. Google 10 months ago

Rating

Excellent!

Surprisingly simple yet satisfying product experience

Satisfactory

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BB

Bozena B. Google 10 months ago

Rating

Excellent!

Great spot for a quick bite

An excellent establishment that truly meets expectations. A spot that's definitely worth checking out and highly recommendable.

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SA

Stanley A. Google 10 months ago

Rating

Great!

Friendly staff make this place truly special

All employees deliver excellent customer support.

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JD

Julie D. Google 10 months ago

Rating

Excellent!

Caring nurse made my hospital stay better

Marzena provided exceptional care and was wonderfully attentive during our interaction.

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اح

ارکان ح. Google 10 months ago

Rating

Excellent!

Friendly and helpful medical team at local practice

Every member of the medical team at this general practice is wonderful, and I extend my sincere appreciation.

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MP

Mrs P. Google 10 months ago

Rating

Excellent!

Friendly and professional phlebotomist made my day

Amy handled my blood draw with professionalism and skill, carefully walking me through each step of the process and ensuring I felt at ease throughout the entire procedure.

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DD

Dawn D. Google 10 months ago

Rating

Excellent!

Absolutely amazing product that exceeded expectations

Outstanding

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AK

Afolakemi K. Google 10 months ago

Rating

Excellent!

Compassionate care from a wonderful nurse

Katie, the nurse, greeted me with a genuinely friendly and comforting demeanor that immediately put me at ease.

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About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 0161 2117420
  • Pendleton Gateway 1 The Broadwalk Salford Manchester M6 5FX

Patient Experience Summary

Patients consistently praise the clinical care experience at this practice, particularly highlighting the professionalism, attentiveness, and warm communication demonstrated by nursing and clinical staff during consultations, blood draws, and screening procedures. Many patients report feeling at ease and well-supported throughout their appointments, with staff taking time to provide clear explanations and listen carefully to concerns. Phlebotomy services receive particular commendation for skilled technique and gentle approach, with patients noting successful procedures even when they have challenging veins.

Appointment access and waiting experience present a mixed picture. While some patients report successfully securing same-day appointments and being seen promptly, others describe significant delays in booking, with waits of two weeks or longer for urgent concerns. Reception experience is similarly inconsistent, with some patients praising helpful and compassionate staff, whilst others report dismissive attitudes and poor follow-up communication regarding test results and referrals.

Overall, the practice demonstrates strong clinical capability and patient-centred care values, though operational aspects around appointment availability and reception consistency would benefit from attention to ensure all patients experience the same level of responsiveness and courtesy throughout their care journey.

Appointment

72.15 %
Great

Reception

76.30 %
Great

Cleanliness

75.00 %
Great

Care

88.90 %
Excellent

Respect

86.75 %
Excellent

Seen on time

78.40 %
Great
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