Pendleton Medical Centre
Great! (67 reviews)
Great! (67 reviews)
Patients consistently praise the clinical care experience at this practice, particularly highlighting the professionalism, attentiveness, and warm communication demonstrated by nursing and clinical staff during consultations, blood draws, and screening procedures. Many patients report feeling at ease and well-supported throughout their appointments, with staff taking time to provide clear explanations and listen carefully to concerns. Phlebotomy services receive particular commendation for skilled technique and gentle approach, with patients noting successful procedures even when they have challenging veins.
Appointment access and waiting experience present a mixed picture. While some patients report successfully securing same-day appointments and being seen promptly, others describe significant delays in booking, with waits of two weeks or longer for urgent concerns. Reception experience is similarly inconsistent, with some patients praising helpful and compassionate staff, whilst others report dismissive attitudes and poor follow-up communication regarding test results and referrals.
Overall, the practice demonstrates strong clinical capability and patient-centred care values, though operational aspects around appointment availability and reception consistency would benefit from attention to ensure all patients experience the same level of responsiveness and courtesy throughout their care journey.
Appointment
Reception
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Seen on time
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Patients consistently praise the clinical care experience at this practice, particularly highlighting the professionalism, attentiveness, and warm communication demonstrated by nursing and clinical staff during consultations, blood draws, and screening procedures. Many patients report feeling at ease and well-supported throughout their appointments, with staff taking time to provide clear explanations and listen carefully to concerns. Phlebotomy services receive particular commendation for skilled technique and gentle approach, with patients noting successful procedures even when they have challenging veins.
Appointment access and waiting experience present a mixed picture. While some patients report successfully securing same-day appointments and being seen promptly, others describe significant delays in booking, with waits of two weeks or longer for urgent concerns. Reception experience is similarly inconsistent, with some patients praising helpful and compassionate staff, whilst others report dismissive attitudes and poor follow-up communication regarding test results and referrals.
Overall, the practice demonstrates strong clinical capability and patient-centred care values, though operational aspects around appointment availability and reception consistency would benefit from attention to ensure all patients experience the same level of responsiveness and courtesy throughout their care journey.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Soueidi S.
11 months ago
Bad!
Delayed care nearly cost me my life
Dreadful Care from this General Practitioner: > Severe leg pain struck me in late May > Contacted the GP seeking medical attention > Received an appointment scheduled two weeks out, despite being barely able to walk > Attended the consultation, only to be handed physiotherapy exercises and told to return in a month > As the pain intensified, I requested another appointment two days later > Received identical exercise recommendations > Requested a leg scan > Referred for an ultrasound on June 26th, with no follow-up communication > Made repeated calls highlighting my escalating pain > Encountered a dismissive receptionist who sarcastically remarked that scans "don't happen overnight" > After waiting an additional two weeks, I visited Manchester Infirmary and received an immediate X-ray > Diagnosis revealed an aggressive tumor located above my knee Thank you for your exceptional services Pendleton 😄
Love H.
11 months ago
Excellent!
Amazing customer service with a smile
She was absolutely delightful.
Gareth S.
11 months ago
Excellent!
Professional and gentle phlebotomist made my day
The phlebotomist who drew my blood was outstanding.
Julie C.
11 months ago
Excellent!
Fantastic service from a true professional
Delightful woman, highly skilled
Suzanne B.
11 months ago
Excellent!
Perfect service from a caring professional
My consultation with Amanda was excellent. She demonstrated a warm and professional demeanor, which made me feel completely satisfied. Amanda was attentive and generous with her time, allowing me to thoroughly explore my concerns and providing invaluable assistance throughout our meeting.
Lee C.
11 months ago
Excellent!
Compassionate nurse made my medical experience great
Miss Marzena stands out as an exceptional nurse who demonstrates remarkable patience and professionalism. Her warm demeanor and genuine approach made our interactions comfortable and pleasant. She communicated clearly and showed sincere care throughout our time together. I am truly grateful for her outstanding assistance and support.
Robert V.
11 months ago
Excellent!
Friendly service that made me feel comfortable
Consistently courteous and comforting