Penn Hill Surgery

Phlebotomist was thorough and genuinely helpful

I recently had blood work completed during my appointment. The healthcare professional demonstrated exceptional professionalism throughout the visit. I received helpful guidance regarding my health management and was provided with necessary medical preparations for an upcoming trip. The care and attention to detail were outstanding. I am very grateful for the support received.

Same-day appointments made booking straightforward

After submitting requests through the online appointment system, both my partner and I were able to receive consultations with a clinician on the same day on different occasions. The medication management team demonstrated efficiency and promptness in handling our prescriptions, while the clinical nursing staff consistently displayed professionalism, warmth and a pleasant demeanor. The front desk staff proved to be accommodating and approachable, and the overall standard of care we experienced was outstanding. We are grateful to all members of the practice team for their considerate and supportive approach.

Reception staff were helpful and kind

Excellent service from the practice. The reception team were very helpful and considerate. A family member was able to see a clinician and was then seen promptly by a healthcare professional for diagnostic tests. All staff members were professional, compassionate and efficient. Thank you to the entire team for the excellent care provided.

Felt listened to and never rushed through appointments

They genuinely embody the principles of compassionate healthcare. Exceptional assistance for both my family member and myself. We consistently feel heard, valued, and given adequate time during interactions. The online messaging service is a wonderful additional resource that allows me to communicate comprehensively about my concerns and receive prompt replies. Having accessed healthcare services across multiple regions throughout my life, this practice stands out as among the finest. From the front desk through to clinical staff and management, there is a clear commitment to patient wellbeing and support. THANK YOU

Struggling to book appointments through the practice

It is difficult to obtain appointment availability at this practice. I frequently find myself needing to contact alternative services for medical assistance.

Felt genuinely listened to during appointment

A medical practice worthy of confidence

Long waits and unhelpful reception staff throughout

I've had a really frustrating experience here. I've been trying to get an ongoing health issue resolved for over two years without any progress. I've seen multiple clinicians and was referred to hospital with incorrect information. The service feels uncaring overall. As someone managing a chronic condition, I've struggled to access necessary monitoring appointments—everything takes an extremely long time. The administrative burden falls entirely on patients while the practice provides minimal support. Some reception staff have been quite rude. There's also been a significant issue with appointment continuity. I've had conversations about unresolved matters abruptly ended, forcing me to restart the process on another day. I've lived elsewhere and this standard of care doesn't compare favourably to other areas. Following my departure from this practice, I noticed my medication had been substantially reduced without proper discussion, leaving me without essential supplies. When I queried this, the response was dismissive and unhelpful. I feel the practice uses its systems in ways that don't genuinely benefit patients, despite what's communicated. I've since moved to another surgery where prescriptions are processed efficiently—a simple phone call results in medication being sent to the pharmacy within minutes, which feels like standard practice elsewhere. The practice hasn't undergone external review since 2016, which I believe is overdue given the issues I've experienced. There were a couple of staff members who provided genuinely good care, but overall the experience has been disappointing. My new practice operates very differently, and the contrast has been stark. I'd rate my experience here as poor and would encourage others to seek alternatives if possible.

Felt genuinely listened to and well informed throughout

We have been fortunate to have had three elderly relatives registered with this practice. The clinical staff demonstrated superb care for two of my relatives, and I cannot thank them enough for the compassion and attentiveness they showed. Another relative received exemplary care characterised by professionalism, clear communication with our family regarding any developments in their treatment, and excellent clinical management. The entire team at this practice has been outstanding. We appreciate their continued dedication.

Reception didn't follow up on callback promise

Submitted a medication request on 6th December but was not notified that it had not been processed. Made a follow-up request and was informed a blood test was needed. Reception staff indicated they would liaise with the GP and contact me back, however this did not happen. I subsequently had a blood test completed at the hospital. I find it frustrating that the online NHS system cannot share results between services, which seems counterproductive. This means I now need to have two blood tests monthly. Called again today with a blood test appointment scheduled for today, yet I remain uncertain about when my medication will be available, and I have currently run out. The reception staff were unhelpful during this call and appeared dismissive of my concerns.

Reception staff were dismissive and unhelpful

The reception team's conduct fell short of professional standards. This practice would not be my recommendation for those seeking care for the first time.

Reception staff were helpful and considerate

I regularly attend appointments with my elderly mother. The reception team consistently demonstrates helpfulness and thoughtfulness in their interactions. The nursing staff member we see is exceptionally patient and provides valuable guidance. The service provided has been very good.

Impossible to book a doctor's appointment

Utterly shameful - repeatedly failing to secure a doctor's appointment despite numerous attempts - they don't even bother to record your name, so there's no trace of how many times you've tried to book. Now forced to shell out for a private GP consultation. I've contributed to this healthcare system throughout my entire working life, and now, when I desperately need assistance, they couldn't care less. Their goal seems to be wearing me down until I simply give up and disappear. The compassionate doctor who ran this surgery back in the 1960s, who genuinely prioritized patient care, would be absolutely horrified to witness the current state of this practice.

Helpful receptionist sorted my request quickly

When I phoned to seek out specific details, the front desk staff was incredibly accommodating. Although the information wasn't immediately accessible, I received everything I needed by the following day. The service was exceptionally courteous and thoroughly professional.

Rude staff and impossible to reach doctors

This medical practice has been an absolute ordeal to interact with throughout the years. The front desk personnel I consistently encounter are incredibly discourteous and supremely unaccommodating. They exude an attitude that suggests complete disinterest in their job and zero desire to provide assistance. And in the rare event you actually manage to see a physician - which is no small feat - attempting to get them to genuinely hear your concerns is virtually impossible. I've reached my breaking point. Their approach has exponentially complicated my healthcare journey, forcing me to now search for an alternative medical provider due to the immense emotional strain they've inflicted. If the rating system allowed it, I would absolutely assign them zero stars.

Endometriosis pain dismissed after surgery

Generally, their care is mediocre, handling basic concerns, but I've been struggling with intense pain for over a decade. Recently diagnosed with endometriosis through surgical intervention, I've been battling them to address my suffering ever since. Despite their medical credentials, I've been consistently dismissed and inadequately treated. Lately, their service has been particularly poor in attempting to resolve my health challenges, and honestly, if alternative options were available, I would switch immediately. However, I'm currently dependent on their assistance. Without a doubt, this is the most subpar medical practice in Yeovil, and I strongly recommend steering clear of them. I am extremely dissatisfied 🙄

Terrible diabetic advice from unhelpful nurse

The reception staff are genuinely pleasant and accommodating, but the medical guidance provided is utterly deplorable. The lead practice nurse, who claims to be a diabetes specialist, consistently dispenses incorrect dietary advice. Despite scheduling 40-minute consultations, appointments are cut short to barely 15 minutes. When patients attempt to voice their concerns, they are dismissively accused of fabricating their experiences. This healthcare facility is a complete disaster, and their conduct is deeply embarrassing and unprofessional.

Months of delays left me without meds

These healthcare professionals are utterly incompetent and unable to manage basic medical procedures. They scheduled my routine blood test but then withheld my essential medication, moving the prescription date forward by 10 days, leaving me without crucial treatment. After promising to process my prescription once the doctor reviews test results, I've now been waiting for 24 days, and my medication is wearing off. As a result, I'm experiencing increasing swelling and pain. I've submitted an official complaint to the NHS due to their repeated mismanagement. To make matters worse, I'm constantly seeing different doctors, with one recommending additional diabetes testing two months ago, yet no blood test has been conducted. I'm actively seeking another medical practice and would appreciate recommendations from anyone who knows a reliable surgery. Their performance is absolutely ridiculous, and they have the audacity to demand a pay rise. What a complete shambles of a healthcare service.

Friendly and helpful medical staff

I've been meaning to share my thoughts for a while now. The employees at this medical center are absolutely exceptional, with the receptionists going above and beyond to provide assistance - they have been incredibly supportive and helpful. The physicians are equally impressive, and I cannot emphasize enough how outstanding all the personnel are at this practice.

Worst flight ever on a monday night

Utterly deplorable...

Empathetic doctors

I've been struggling with sore throat and tonsillitis for 2 months and, luckily, after leaving a message on Ask my GP, they were able to offer me an appointment on the same day. The doctor was very empathetic, polite and respectful, which is something I don't want to take for granted. I didn't feel rushed during the appointment but I felt heard and he prescribed me some antibiotics, which have been able to help me a bit. It definitely didn't feel like a waste of time, I wasn't rushed and I felt heard, which has not happened with some other doctors unfortunately. I hope that doctor will never change and keep doing a great job, like he already is.