Penn Hill Surgery

Quick and thorough morning checkup

Fantastic experience at the clinic today. The physician was incredibly detailed and supportive, providing me with a prescription and scheduling additional follow-up appointments. I received a referral letter for a chest x-ray that I can directly present at the hospital. While some people have complained about the waiting area, those minor inconveniences pale in comparison to receiving quality medical care and getting closer to understanding my health condition.

Friendly staff at pen hill clinic

Consistently experienced positive outcomes with Pen Hill surgical procedures.

Quick care after long wait time

Despite the challenges in scheduling an appointment (particularly navigating the phone system), the medical care I received was outstanding once I finally saw the physician. I appreciate the high-quality service provided.

Frustrating wait times at clinic

Impossible to schedule a visit. Every time I try to book, there's some issue or unavailability. Completely frustrated with their booking system and lack of accessibility. Waste of time attempting to make an appointment with this place.

Rollercoaster of medical miscommunication

8 years back, I was on the brink of death due to a tumor Recently, a nurse assured me everything was okay Then another nurse informed me my iron levels were critically low and prescribed medication Now, I've been without my inhalver for almost a week

Nurse googled symptoms and dismissed patient

A severely disabled patient experiencing intense dizziness and muscle cramps (partially resulting from medication changes they coerced her into) was "examined" by a nurse who literally resorted to SEARCHING her symptoms online, then dismissively dispatched her home with generic advice to hydrate and rest. The promised specialist consultation? A whopping 6 months in the future. I comprehend financial constraints exist, but this approach is utterly absurd and completely unacceptable.

No response from online messaging system

I have not received any response following my initial inquiry through the online portal. It has now been three weeks without contact, and I submitted another message today in hopes of receiving a reply.

Rude staff and broken app frustrate patient

This healthcare provider desperately requires significant improvement, with unacceptable service from an organization funded by public money. The GP app is consistently malfunctioning, telephone wait times are excessive, and some reception staff display an unprofessional attitude. A comprehensive overhaul is urgently needed to address these systemic issues and restore proper patient care.

Wasted 40 minutes on pointless hold

Abysmal customer experience. AskGp system completely unresponsive. Endured a 40-minute phone queue only to be informed no physician was accessible. My previous medical consultation was four years prior. Urgent need for significant service improvements.

Quick appointment, but dreary waiting room

I was able to secure a prompt appointment for my child, but the clinic's environment is truly disappointing. The space appears run-down and neglected, with merely 13 uncomfortable chairs available. There are no reading materials or entertainment options for children, and the antiquated sound system blares unpleasant music through an old speaker. The place desperately requires renovation, a fresh coat of paint, and a more inviting atmosphere. The entire experience is impersonal, with all interactions conducted through a screen, and I was greeted with information about significant delays. Absolutely unsatisfactory!!!

Waited too long and nearly died

Absolutely terrible encounter. It seems they only consider scheduling an appointment and providing necessary medical care when you're on the brink of a life-threatening condition... completely pointless delay. The most subpar service imaginable.

Smooth afternoon ride downtown

Cozy, swift, and hushed.

Frustrating wait times at this clinic

Scheduling sessions at this facility proves challenging, with long wait times and limited availability making it frustrating to secure a convenient time slot.

Phone-obsessed staff ignored waiting patients

The reception staff demonstrate a completely impractical approach to patient interactions. When you arrive in person, both front desk employees remain engrossed in phone conversations, disregarding the crowded waiting area. Similarly, attempting to contact them by phone results in an exasperating wait of around five minutes, regardless of whether there are other callers or not. Their current operational method is fundamentally flawed and requires significant improvement.

Friendly pharmacy team through the years

Over the years, I've consistently received excellent assistance from the pharmacy staff, and they have always been supportive during my visits.

Cancelled while pregnant and feeling sick

I arrived 12 minutes past my scheduled time, and as a result, they terminated my appointment. I was pregnant and unwell for a week, which was my reason for booking the visit. Because of my 12-minute delay, they completely canceled my appointment. It was absolutely terrible.

Confused about my pre-diabetes diagnosis

I'm uncertain about the events at Penn Hill Surgery following my blood test. The Receptionist provided my results and informed me I'm now pre-diabetic, which left me puzzled. No guidance was offered about next steps. When I phoned back seeking clarification, I was told a health Coach could contact me. While they did call eventually, I had to initiate and pursue this follow-up myself. This level of service is inadequate. Penn Hill Surgery needs to significantly enhance their patient communication and support process.

Receptionist missed my urgent health concern

I reached out to my general practitioner after consulting 111 over the weekend due to my deteriorating condition. I urgently requested a doctor's consultation, and the receptionist submitted a request through the ask my gp system, which seemed to be malfunctioning that day. Surprisingly, the receptionist categorized my request as "not urgent," leading to an extensive wait for a doctor's call. As my health continued to decline, I was ultimately forced to visit the Emergency department. I am thoroughly appalled by the receptionist's handling of my case, as it clearly warranted an urgent response given my interaction with 111.

Waited 90 minutes and got dropped

Substandard healthcare service. I initiated contraceptive medication and needed a routine review. The first scheduled appointment I couldn't attend, which was understandable. During my second attempt, I endured a 90-minute wait before departing, only to immediately receive a missed appointment notification. Prescription collection has since become challenging. I requested a pill review via text in late September and was offered an appointment not until October 27th. Upon attempting to collect my medication today, I discovered they had completely removed my prescription from NHS records, instructing pharmacies to deny even emergency supplies. I'm now unable to continue my daily medication until late October, which is completely unacceptable. The entire process demonstrates terrible communication, unprofessional conduct, and an alarming lack of patient care. Their website offers no meaningful method for addressing concerns, and problem resolution seems virtually impossible. As a direct result of this experience, I am definitively changing medical practices.

Terrible phone wait during urgent health need

Tried contacting Askmy Gp customer support and it's been a complete waste of time. Spent over half an hour on hold, and still no one has picked up the phone to assist me.