Penn Hill Surgery

Nurse E. Law made my blood test smooth

5 stars solely for the staff. My experience has been excellent. The personnel are accessible and highly skilled, despite being incredibly swamped. The physician was both kind and precise. The front desk representatives demonstrated remarkable professionalism. I particularly want to highlight nurse E. Law who conducted my blood test - she was absolutely phenomenal. Once you're inside the medical facility, everything runs smoothly... the challenge lies in the preliminary process, where you must feel quite unwell before gaining entry😅

Impossible to reach customer support

Higher likelihood of hitting the jackpot in the lottery than actually connecting with a human or securing a booking slot

Caring doctors who feel like family

I hold immense appreciation and regard for each staff member at this medical practice. Having relocated from London 12 years ago, my health has deteriorated, yet I'm profoundly grateful to be here. Were I to fall sick in London now, I'm deeply concerned I might not have pulled through. We will consistently stand behind Penhill surgery, despite occasional disagreements - much like family members who may quarrel but always know issues can be worked out because of the genuine compassion shown by everyone here. Thank you Penhill 😷❤❤😷 Maria & Laszlo Clements.

Amy saved the day for my passport

I was seeking assistance with obtaining a document for my daughter's passport application, and Amy was incredibly supportive. She went the extra mile to resolve my request efficiently and effectively. The service was outstanding, and I am truly appreciative. Many thanks to Amy - she truly deserves top marks! ✨

Blonde receptionist Amy's compassionate support

I want to highlight the exceptional performance of the young blonde receptionist, Amy, who consistently demonstrates outstanding professionalism and warmth when interacting with clients. I observed her compassionate approach firsthand when she skillfully handled a distressed woman experiencing significant emotional difficulty related to medication access. Her gentle demeanor and willingness to invest personal time in ensuring the individual's emotional well-being was truly heartwarming. Amy embodies genuine care and represents a critical asset to her workplace, providing support that goes far beyond standard customer service.

Worst reception staff i've ever dealt with

Getting in touch with the reception was an exercise in frustration, and their level of assistance was practically nonexistent. The whole experience was utterly ridiculous.

Compassionate doctor helped my mom today

I recently visited Dr. Talbot for my mother's medical consultation and was thoroughly impressed by her compassionate, tactful, and highly professional approach to patient care. My sincere appreciation goes out to her for her excellent treatment.

Receptionist Angela made my day worse

Generally, my experience with the service has been quite good, with most receptionists being pleasant, courteous, and supportive. However, I've recently encountered Angela on two occasions, and her demeanor is markedly different - she comes across as discourteous, curt, and seemingly disinterested in her work and the patients she serves. Her interpersonal skills could definitely use some improvement.

Unhelpful staff during family medical crisis

Securing assistance for my elderly mother proved to be an immense challenge a few years back when she was hospitalized. Two nurse home visits had supposedly declared her well, but after a friend's visit, she collapsed and was urgently admitted to Yeovil Hospital. Upon personally visiting the surgery to discuss the matter, I encountered a staff member who was extremely discourteous. Being non-local, I couldn't return to follow up, so I ultimately collaborated constructively with Yeovil Hospital to facilitate her homecoming. Currently (Dec 2021), I find myself in a comparable predicament with my mother back in the hospital. I'm deeply anxious about attempting to contact the surgery again for support. As a result, I'm exploring alternative medical practices, given that she lacks internet access and cannot successfully communicate with anyone.

Long wait but worth the help

During these challenging circumstances, the practice offers valuable support. While the initial phone wait can be lengthy, the receptionist proves incredibly accommodating and compassionate once the call is connected. Compared to other medical offices my acquaintances visit, this practice demonstrates significantly more commitment to patient care. The in-person welcome and greeting service is particularly commendable. Sincere appreciation for their efforts 🙏

Impossible to reach my gp in 10 minutes

Getting medical assistance here is a nightmare. Communication with healthcare professionals seems deliberately obstructed. Surely someone seeking medical advice must have a genuine health concern! The only contact method is through their website's GP inquiry section, but it's restricted to an absurdly narrow time slot that varies daily. Some days, like Thursday, you're limited to a mere 10-minute window. I'm baffled by how their availability has become even more restricted compared to the peak of the pandemic. Their scheduling approach makes absolutely no sense - it's as if they're intentionally making it challenging for patients to access basic healthcare support.

Frustrating wait times and unhelpful staff

I've been a patient at this medical practice since childhood and was satisfied until recently. Getting an appointment with a doctor has become increasingly difficult, and booking is no longer straightforward through reception. Instead, you must use ask my GP, which only accepts online requests for a brief 8-15 minute window. Additionally, I found a recent phone consultation with a doctor to be unprofessional, and I felt like an unwelcome burden during our interaction. As a result, I'm actively seeking a new healthcare provider.

Rude receptionists ruined my 25-year relationship

I've been a loyal patient at this medical practice for a quarter-century, but the quality of service over the past five years has been utterly unacceptable. The reception staff are shockingly discourteous, disrespectful, and completely unprofessional! After unsuccessfully attempting to schedule an appointment by phone and finding the online booking system non-functional, I personally visited the surgery as my last resort. I was confronted by an incredibly dismissive employee who couldn't be bothered to even glance up from her laptop while I was speaking. When I requested a complaint form, she and her colleague responded with mockery, laughing and making me feel humiliated by suggesting the form was pointless. How can healthcare professionals become so callous and indifferent? My heart goes out to elderly and vulnerable patients trying to access medical care at this facility, and I sincerely hope management implements substantial improvements to address these serious shortcomings.

Relaxed appointment with minimal waiting time

It was a very calm and professional visit. The seating in the waiting area was arranged nicely with good spacing, and the appointment ran smoothly without any lengthy delays. Everything was handled efficiently. Much appreciated!

Impossible to get a doctor's appointment

Absolutely dreadful medical practice! The front desk personnel are discourteous and dismissive. Scheduling an appointment is virtually impossible unless you contact your GP precisely at 8am sharp. I attempted to book a slot, only to be redirected to an online system that was simultaneously declared non-functional! I'm now completely blocked from seeing or communicating with any medical professional! This isn't an isolated incident - it's a recurring nightmare. What began as a minor health concern has now escalated to requiring hospital intervention! I'm ready to abandon this entire practice due to the constant frustration and barriers preventing basic healthcare access. Their management is incompetent, and I'm certain my health has deteriorated because treatable conditions are being ignored by this absurd, dysfunctional system!

Receptionist ruined my entire medical visit

Utterly appalling customer service. The receptionist positioned near the entrance displayed an inexcusable level of rudeness and dismissiveness. I am preparing to file a formal complaint and will be transferring my medical care to another practice immediately. Absolutely livid.

Rude receptionists ruined my medical visit

This medical facility is an utter disaster. The front desk staff are without doubt the most obstructive individuals I've ever encountered. Whenever you try to convey the urgency of your medical concern, they become defensive and provoke unnecessary confrontations, which is completely counterproductive. Their appalling attitude and lack of basic interpersonal skills completely undermine the excellent work performed by the doctors, and their behavior is shockingly unprofessional and inappropriate.

Terrible care for my asthmatic child

My child has battled asthma since infancy, and the medical care he's experiencing at this facility is utterly unacceptable. Despite your claims of addressing concerns, you've done absolutely nothing to assist him. You appear to believe you're providing excellent service, but the reality is you should be deeply embarrassed by how you treat patients. Your conduct is shameful, and I fully intend to escalate this matter and hold you accountable for your negligence.

Worst flight ever on tuesday night

Absolutely dreadful!

Friendly doctor during covid really listened

I visited this medical facility for my initial consultation amid the pandemic protocols. The entire team adhered meticulously to the safety regulations and maintained a welcoming demeanor. The physician was exceptionally compassionate and carefully reviewed my medical background after I brought it up. My experience here significantly surpassed my prior medical appointments in terms of quality and care.