Pickering Medical Practice

Kind staff made the visit quick

Extremely pleasant and efficient experience.

Quick callback got me seen within hours

I don't typically use NHS services regularly. However, I recently thought I might have a hernia. After checking the NHS website, I felt it was important to get it looked at promptly. (Honestly, searching for symptoms online can make you think the situation is far more serious than it actually is!) I rang the practice at 8.30am and was 12th in the queue, but I requested a callback which came through shortly after. A doctor was recommended, and one rang me back within an hour with an appointment scheduled for an hour later. I was seen by a clinician who was excellent - it turned out to be a groin strain rather than a hernia - what a relief! You often hear reports in the media and online about difficulties accessing doctor appointments, but I was able to see a doctor within 2 hours of my initial call and everything was resolved quickly. Thank you to everyone involved - and best wishes for the festive season xxx

Doctors who truly listen and care

Excellent healthcare professionals. I appreciate all the support you provide. I recognise that you don't receive the recognition you merit.

Phone team and reception were really helpful

I've experienced some recent issues following an animal bite and have made several visits and phone calls to the practice. Everyone I've encountered, both in person and over the phone, has been excellent and very helpful. I'm very grateful for the support received.

Helpful practice sorted urgent holiday need

While visiting the area, my mother required urgent medical attention and the practice staff were incredibly supportive and accommodating. The level of care she received was outstanding. We're very grateful for their assistance!

Follow up care after surgery was thorough

I recently underwent a surgical procedure and the subsequent care provided by the entire team at the practice was outstanding. I'm very grateful for their support!

Practice won't share basic blood type information

I requested information about my blood type, which I believe is important to have available in case of an emergency. However, the practice was unable to provide this information to me. I find this concerning, as I feel this is fundamental information that patients should be able to access about themselves.

Kept seeing different doctors every visit

I find the approach of some clinicians quite frustrating, though I'm not always certain who I'm seeing. I have a long-term condition requiring ongoing management and follow-up appointments, but I felt dismissed when my concerns were attributed to psychological factors. I haven't had continuity with a regular clinician for quite some time and I'm uncertain about my current arrangements. Like others have mentioned, I end up explaining my situation repeatedly to different practitioners each visit, and they don't always convey genuine concern or investment in my care—it feels like they're keen to move on to the next patient. I've also struggled to access face-to-face consultations and have only been offered telephone appointments, which doesn't work well for my needs. That said, I do recognise that most of the team members are dedicated and genuinely committed to their work. My main frustration is with the lack of consistency in seeing the same practitioner, which feels counterproductive.

Reception staff could be more welcoming

The receptionist displayed a poor attitude and came across as rude. They seemed disengaged and unwilling to be present in their role.

Nurse insisted I get urgent hospital care

A member of the nursing staff at this practice demonstrated exceptional care by insisting I seek hospital treatment when others were dismissive of my concerns. It turned out that urgent intervention was necessary, and I remain grateful for their vigilance and advocacy on my behalf, even though I'm unable to recall their name.

Appointments available without lengthy waiting periods

Having experienced a previous practice where getting an appointment took considerable time and the staff were unwelcoming, I found this practice to be exceptionally well-organised with genuinely helpful team members. I regularly mention to former acquaintances how fortunate we are when they express their own frustrations with their current healthcare provider.

Supportive staff who listen and care consistently

The team here has consistently demonstrated professionalism and a supportive approach, delivering suitable and beneficial care on each occasion I have attended. As someone who visits regularly for ongoing health management, I genuinely appreciate the dedication shown by everyone working at this practice.

Reception experience masks clinical quality

This practice is undermined by its outward presentation. It has the potential to discourage people from visiting what is otherwise a clinically outstanding medical facility.

Receptionist was helpful and professional

The receptionist demonstrated professionalism and delivered outstanding service.

Reception staff could improve their manner

The reception team's manner during my phone call was dismissive and curt. Their approach detracts from the overall standard of care provided by the practice.

Thorough care despite tricky reception staff

Since I first started attending this practice, I have consistently received excellent care. While a few members of the front desk team could benefit from additional training in patient interaction, the clinical staff have been outstanding, demonstrating thoroughness and compassion in their approach. I have no concerns to raise.

Staff arranged quick afternoon appointment for me

I had an excellent experience today with very pleasant and helpful staff. While visiting the area this week, I developed an ear infection and needed assistance. I was informed that a member of the nursing team would contact me, which they did promptly, and they arranged an afternoon appointment for me. During the consultation, the problem was quickly identified and a prescription was provided. I am very grateful to the health centre for its caring and professional approach.

Appointment calls not returned at all

Unsatisfactory service experience. Calls regarding appointments are not being returned, and there appear to be no other options available.

Quick appointment despite minor waiting time

The typical experience involved a minor wait, but once seen, matters were dealt with promptly and efficiently.

Reception staff dismissed concerns without empathy

I had a very negative experience with this surgery. Several months ago, I contacted them on behalf of my father who was experiencing significant back pain and needed to see a doctor. I was assured that a doctor would call him back, but I explained that he would be in an area with poor phone signal due to work commitments. The receptionist's response suggested skepticism about the severity of his condition, which I found unhelpful and dismissive. More recently, my mother called after my father had attended A&E over the weekend. He was advised to book an urgent appointment with his GP for a referral to have a scan, but the earliest available slot was over a week away. The receptionist came across as unwelcoming and made the interaction feel like an inconvenience. I found the reception staff's approach to be particularly frustrating throughout both interactions. I would rate this practice very poorly based on these experiences and feel the service needs significant improvement.