Pinfold Medical Practice

Amazing customer support through the years

Absolutely top-notch service! Incredibly professional and consistently excellent throughout my long-standing experience with them.

Reliable service with minor phone system hiccups

Always experienced excellent customer care and responsive employees... mobile devices can be frustrating, but that's simply par for the course...

Unprofessional service left me frustrated and angry

Call time 10:14 14/08/2023 Disconnecting a call while the customer is still mid-sentence is absolutely unacceptable. This is particularly egregious considering the extensive wait time required just to connect with a representative in the first place. The level of disrespect shown is truly appalling, and your staff should be deeply embarrassed by such unprofessional behavior.

Mixed experience with some great staff members

After examining the online reviews and Google feedback, I'm disheartened to see predominantly negative comments. While the clinic has some truly skilled and knowledgeable professionals, there are also staff members who lack sufficient expertise. The inexperienced team members don't merit high praise, but the seasoned professionals absolutely deserve recognition beyond a simple star rating. Having worked alongside less competent colleagues, I understand how challenging and frustrating that environment can be, and these experienced staff genuinely deserve much more credit for their dedication and skill.

Nightmare medical care for my vulnerable daughter

Absolutely appalling treatment by this healthcare provider who denied my mentally unwell daughter her prescription medication, solely based on repeated false claims from someone calling emergency services alleging she attempted an overdose, which is completely untrue since I personally maintain possession of her medication at all times.

Friendly staff saves the day despite long wait

Extended waiting periods before seeing the provider. However, the personnel are welcoming and pleasant.

Exceptional care and comfort at medical clinic

The service was absolutely top-notch. The reception team was delightful, and the nurse who handled my implant removal was exceptional - truly the most skilled and compassionate professional I've encountered. She was incredibly reassuring and made me feel completely comfortable. The procedure was so smooth that I barely noticed it happening. I'll certainly be singing their praises to everyone I know. My sincere gratitude goes out to the entire team!

Painless blood draw by a true professional

Blood draw on 4/7/2023. This was hands down the most comfortable blood test I've experienced. While blood tests are typically not too painful, this phlebotomist was exceptional - I truly didn't feel any discomfort at all.

Suspiciously empty waiting room raises healthcare concerns

With nine physicians on staff, you'd expect a bustling waiting area, but instead it's eerily empty. It appears the pandemic conveniently provided a perfect opportunity for this medical practice to drastically reduce patient interactions and minimize their actual work load!

Worst healthcare experience ever completely unacceptable

Absolute zero rating would be my preference if possible. I've spent the entire week attempting to secure an appointment, constantly encountering busy lines or complete booking unavailability. After tremendous effort, I finally managed to schedule a slot, only to be informed the doctor would contact me between 1-5pm. Predictably, no call materialized. When I followed up, they casually explained they had unilaterally cancelled my appointment with zero communication, offering no resolution or alternative.

Clean and welcoming hidden gem

Upon first glance, the exterior seemed uninviting, but the interior was surprisingly bright and rejuvenating. Recently updated with pristine carpeting and a secure, slip-resistant bathroom floor. The personnel were delightful, welcoming, and exceptionally supportive.

Frustrating registration process at general practice

Frustrating process at the general practice - Made two attempts prior to 5 pm to locate staff members who could accept my paperwork, but without success

Terrible staff but amazing doctor saves day

The front desk personnel display a distinctly unwelcoming and discourteous demeanor, seemingly ill-suited for customer service roles. In stark contrast, the physician I consulted was exceptionally professional, courteous, and comforting. The doctor unquestionably earns a perfect rating in my assessment.

Exceeded my expectations with this amazing product

Outstanding

Decent product meets basic expectations

solid

Scheduling nightmare that left me completely frustrated

Scheduling here is a complete nightmare. Every morning, I'm stuck on hold for well over 40 minutes immediately after they open, only to be informed that all appointment slots are gone. When I inquire about future availability, they can only offer dates more than a month out. Utterly frustrating and inconvenient.

Frustrating wait for a simple appointment booking

I phoned the office at 6 PM, hoping to secure an urgent appointment, but was instructed to ring back at 8 AM the next morning when scheduling occurs. I accepted this guidance without complaint. The following day, I skipped work to address this matter, calling precisely at 8 AM, only to discover I was fourth in line for service. Now it's 9:30 AM, and I remain on hold with no information about my current queue status.

Terrible service with rude reception staff

My opinion of this medical practice has significantly declined over the past year, descending into complete chaos. Attempting to secure an appointment during the 8-9am window is an exercise in futility. Typically, after enduring a 10-minute phone wait, the line abruptly disconnects. I spent an entire week trying to obtain my HRT prescription, ultimately visiting the practice in person, where a discourteous female staff member dismissively told me to call during the designated time slot. When I explained my week-long struggle, I was met with an eye roll and a contemptuous glare. Fortunately, a helpful young man suggested an online consultation alternative. The patient access app also provides options for ordering repeat prescriptions and scheduling appointments, which I'll gladly utilize to circumvent the unpleasant receptionist. It's evident that her job is overwhelming her, and she should seriously consider a career change. Her attitude is certainly not enhancing the practice's reputation.

Worst medical care ever for chronic pain patient

Absolutely dreadful service. Medication delivery is consistently delayed, leaving me without my slow-release morphine for pain management for nearly a week. The medical staff, including doctors and receptionists, demonstrate a complete lack of understanding when it comes to mental health patients. Their incompetence and indifference are appalling. If the rating system allowed, I would have given zero stars to reflect my frustration with their subpar care.

Trusted family service for over two decades

Absolutely outstanding service throughout the years. Our family has relied on Pinfold for nearly two and a half decades, and we have nothing but praise for their consistent excellence.