Pirbright Surgery

Patient Experience Summary

Patients consistently report positive experiences with appointment accessibility, describing booking as hassle-free and responsive to urgent needs, with several noting appointments secured within 40 minutes of contact. Reception and clinical staff are frequently praised for courtesy, warmth, and genuine compassion, contributing to a welcoming environment where patients feel supported and valued. Communication and continuity of care are highlighted as strengths, with patients appreciating prompt responses and knowledgeable consultations that feel streamlined rather than rushed.

Some operational challenges have emerged in recent feedback. The digital booking platform has been criticised as inadequate, and prescription approval processes are reported as lengthy, with patients noting extended waiting periods for authorisation. Additionally, repetitive paperwork requirements for repeat prescriptions and the absence of a dedicated emergency contact line for ambulance personnel have been identified as areas requiring attention.

Overall, the practice demonstrates strong clinical and interpersonal care that resonates across the patient base, though administrative systems and emergency access pathways present opportunities for improvement.