Plas Ffynnon Medical Centre

Friendly staff helped me quickly

Top-notch customer support that exceeded my expectations.

Road works made my trip tough

Getting to the medical centre is a real challenge right now due to the ongoing construction disrupting traffic on Middleton road.

Morning call left me feeling frustrated

Called the business today and spoke with the receptionist, who came across as curt and dismissive during our interaction.

Months of waiting and no help

Utterly frustrated! Scheduling an appointment seems impossible despite experiencing alarming health concerns and persistent discomfort. The lack of responsiveness is so severe that I fear my condition will deteriorate before I receive any medical attention.

Friendly staff made my day calm

Helpful employees and a tranquil atmosphere

Aiden helped me through my health concerns

I've been dealing with some medical challenges and have consulted Dr. Aiden Rossister multiple times. He's incredibly compassionate and thorough, carefully examining all aspects of my concerns. His approach is calm and attentive, and I always feel he genuinely listens to me without making me feel hurried or dismissed.

Frustrating wait for cancelled health appointment

After repeatedly attempting to schedule an appointment while dealing with my serious health conditions of arthritis and asthma, I was finally given a consultation slot, only to have it abruptly canceled without any form of acknowledgment or regret from the medical staff.

Super helpful dental team

Absolutely brilliant session, nothing to criticize. Appreciate all the support and help, many thanks!

Spine issues ignored and dismissed

Alarming and reckless medical approach. Over multiple consultations spanning months, I've detailed my distressing symptoms of intense leg and arm tingling, along with severe back pain. The physician was aware of my mobility challenges. Inexplicably, she pursued a stomach cancer investigation. Having lived with significant spinal curvature since childhood at age 11, I'm now 69 years old. Despite a referral being previously confirmed, the practice is obstinately blocking my transfer to the local orthopaedic hospital. I'm absolutely appalled by their conduct. They're delaying my appointment until October 14th, fully cognizant of the potential severity of my condition. The risk of potential paralysis looms large. Moreover, they've now completely shut down communication. I am their patient, yet they've sent a threatening letter warning that further email contact will result in my removal from their practice. This is unacceptable and potentially dangerous medical negligence.

Caring doctors at local practice

During our nine-year journey with Plas Ffynnon, we've consistently experienced their exceptional service and professionalism. Throughout this time, they've provided outstanding care for both of us, always demonstrating attentiveness and competence. We wholeheartedly endorse their practice and would gladly suggest them to others.

Quick stop near highway exit

Convenient to get to

Friendly staff made my morning coffee run

Always swamped with work and commitments, leaving little time to catch a breath or relax. The constant hustle is overwhelming and exhausting.

Dr kingsley turns things around

Rang at 8.30 as suggested. After explaining my issue to the receptionist, I was told to call back tomorrow and repeat the same process due to "no available appointments". Absolutely frustrating. I can't afford to take time off work every morning just to plead for a medical consultation. Whenever I try to book in advance, they either offer an appointment two months away or insist I call on the day. It's completely absurd. Moreover, the constant rotation of doctors means they never take my concerns seriously. Their standard advice is always to take over-the-counter painkillers and return in two weeks if the pain persists. I'm left wondering why I even bother trying to get an appointment for such generic guidance. Every interaction has been consistently negative. Update: My experience has significantly improved. I consulted Dr. Kingsley, who approached my concerns with genuine care and attentiveness. After multiple consultations, I finally received a diagnosis after a year of previous doctors dismissing my symptoms as a "pulled muscle" or slow healing from a sprain. Thanks to Dr. Kingsley, I now have clarity and am progressing with medication and quarterly blood tests, which is going smoothly. I haven't felt this confident in a healthcare professional in years. The patient access system is convenient, allowing me to order repeat prescriptions and book appointments without dealing with reception. Their extended access hours are also helpful for working professionals like myself. While I haven't yet used emergency appointments, I'm upgrading my rating from 1 to 3 stars.

Friendly doctors who really listen

Outstanding General Practice in the Shropshire Area

Friendly staff got me in quickly

The reception staff and nursing team consistently provide exceptional assistance. Unlike other places, I never find myself stuck on hold, as they promptly respond to calls. Each time I visit for an appointment, I'm confident I'll receive top-notch, attentive care :)

Nice selection of reliable items

Top-notch merchandise that meets high standards of excellence.

Saved my life with heart diagnosis

I've been a patient at Plas Ffynnon for many years, and they have consistently provided exceptional care. During a visit for a persistent cough some time back, their comprehensive examination revealed an underlying heart condition. This ultimately resulted in life-saving open heart surgery. The staff's professionalism and warmth are so remarkable that I find it incomprehensible how anyone could possibly criticize such an outstanding medical practice.

Worst customer service ever at this office

The leadership at this facility is absolutely deplorable. I submitted an extensive grievance about their operations, and after four weeks, the manager responded with a nearly two-page letter that merely repeated verbatim the phone conversation I had referenced in my initial complaint. The substantive issues I raised were completely ignored. I've exhausted all patience with this organization and am thoroughly frustrated. I strongly advise others to steer clear of this practice.

Long wait times frustrate patients now

Extremely prolonged scheduling delays, with notably sparse waiting room occupancy compared to the pre-pandemic period

Caring staff made my checkup smooth

Exceptional medical professionals and attentive nursing staff. Top-notch care.