Plas Ffynnon Medical Centre

Frustrating morning battle for surgery appointment

Booking a doctor's appointment at this surgery is an exercise in frustration. Their policy requires patients to call early morning on the day they need care, essentially turning healthcare access into a competitive lottery. For anyone juggling work, childcare, or other commitments, this system is incredibly challenging. The process involves: 1. Frantically dialing at 8AM, joining a queue of patients desperately seeking a convenient appointment slot. 2. Hoping appointments remain available when you finally get through. If not, you're told to try again tomorrow - because clearly, medical issues can wait, right? 3. Miraculously securing an appointment, only to discover the available times are completely impractical. Can you actually attend? What about work schedules, school runs, or transportation? Wouldn't it be revolutionary if patients with non-urgent issues could book appointments in advance? This would undoubtedly improve staff planning, reduce patient stress, and enable better continuity of care. Patients could see their preferred doctor, continuing ongoing investigations without repeatedly explaining their medical history. This booking approach feels reminiscent of fast-food drive-thrus or petrol stations - just show up and hope. Even McDonald's offers delivery services now, so why can't this medical practice modernize their booking system? Perhaps their scheduling technology is stuck in a time warp. EDIT: Your subsequent explanation about pre-bookable appointments conflicts with my earlier experience. When I specifically requested booking 1-2 weeks ahead, I was flatly told this was impossible. There seems to be a communication breakdown. The e-consult system, however, works well and appears the most reliable option for working individuals struggling with peak-time phone lines. Thank you.

Frustrating doctor's office with zero help

Contemplating potential medical needs? Steer clear of this practice. Attempting to schedule an appointment is a nightmare: endless phone waiting times, only to be informed the day is fully booked with no alternative slots available. Their go-to response? "Consult a pharmacist." But when you visit the pharmacist, they redirect you back, saying, "You must see your GP." It's an infuriating, circular runaround that leaves you without any medical assistance. Frankly, even a single star rating seems overly generous for this abysmal healthcare experience.

Smooth ride on a sunny morning

I am thoroughly delighted with my experience.

Spacious health centre with clear covid rules

Extremely competent and supportive personnel. Spacious parking facilities and comfortable waiting zones. Since this is a medical facility, face coverings are mandatory upon entry. I fully support and endorse this requirement. The pandemic continues to be a present concern...

Friendly staff saved my day

Delighted to assist. Speedy service. Professional and welcoming. Absolutely met all my expectations. X

Terrible communication and overwhelmed staff

The coordination among medical professionals, front desk personnel, and the pharmacy is utterly unacceptable. Clearly undermanned, resulting in a thoroughly inadequate level of care! I sympathize with the receptionist who must handle countless grievances as patients are consistently misled and provided with incorrect guidance.

Endless wait and dismissive staff

Completely unacceptable. My encounter with this medical facility has been utterly frustrating. Their chronic tardiness is matched only by their total disregard for patient communication - you're left stranded in the waiting area for over an hour, and when questioned about wait times, staff simply respond with a dismissive "don't know" before walking off. I've attempted to discuss my health concerns, only to be met with the patronizing and unhelpful response of "well everyone gets sick" as if that addresses anything. When I specifically requested comprehensive blood testing and confirmed all tests were to be conducted, they still managed to overlook multiple screenings. Follow-up calls to their doctors reveal complete ignorance, with physicians repeatedly stating they "can't really advise" about my case. Absolutely the worst.

Compassionate nurses helped me recover

Following my surgical procedure in Shrewsbury, the nursing staff at Plas Ffynnon provided exceptional post-operative care. They effectively alleviated my surgical concerns and demonstrated remarkable attention to my wound treatment. I am truly grateful for their compassionate and professional support.

Receptionist barely awake monday morning

When I attempted to schedule an appointment for Wednesday on a Monday morning, the receptionist seemed half-asleep and dismissively mentioned plenty of slots were available, but I'd need to call back Wednesday morning for emergency bookings. Seriously? What an utterly ridiculous system! I was trying to plan ahead, not seeking an emergency slot, so why the complicated runaround? This absurd approach perfectly illustrates why I typically avoid dealing with this medical practice altogether. They need to get their act together - this is completely unacceptable.

Customer service nightmare at sprint

Completely unresponsive and unreachable...

Endless calls got me nowhere

Completely unresponsive customer service. I spent an entire morning making over 70 futile phone calls without success.

Caring staff helped me through tough times

I've been a patient at this medical practice for an extended period, and the doctors are truly exceptional. Scheduling appointments and making phone calls has never been an issue. The nursing staff and receptionists are incredibly helpful and supportive, especially during these challenging times. A heartfelt thank you to the entire team at Plas Ffynnon.

Friendly staff made my day better

Professional team that consistently demonstrates attentiveness and genuine concern. Always reliable and supportive!

Caring doctors helped me settle in uk

Superb care from everyone at this practice - the entire team, from medical professionals to administrative staff, are welcoming, quick, and highly skilled. Whenever I need a telephone consultation, a physician always responds promptly. I'm truly delighted I chose this medical center, particularly as a recent UK immigrant with a complex medical background, and they are diligently tracking all my health concerns. Kudos to the entire team, especially during these challenging times of the pandemic when healthcare demands are immense.

Helpful staff made my day

Exceptional medical facility. Scheduling appointments has been seamless, and the reception team consistently provides outstanding support. Overall, an absolutely fantastic healthcare practice.

Friendly doctors who really care about patients

Dr. Mona and her incredible team at this medical practice are simply outstanding. Our entire household has relied on their exceptional care for an extended period. The physicians are top-notch, the nursing staff is phenomenal, and the administrative personnel are consistently professional and efficient. We are deeply grateful for all they do.

Professional care that truly helped me

A truly exceptional medical practice across all areas. They've been incredibly supportive and instrumental in managing my health concerns. The general practitioners have demonstrated remarkable professionalism, and I cannot speak more positively about their care. Sincere gratitude to all the GPs, nursing staff, and personnel - you truly embody the best of healthcare service.

Terrible travel nurse scheduling nightmare

Scheduling a travel nurse consultation is an incredibly frustrating experience with zero accommodation. Their communication process is completely rigid, and they actively prevent direct interaction with nursing staff. It feels like they're more interested in patients potentially contracting an illness than providing basic support. The administrative personnel come across as extremely discourteous and obstructive. On a positive note, the medical doctors at this facility are excellent.

Quick and caring health support

I have absolutely no complaints about Plas Ffynnon Medical Centre. The entire team, from staff to physicians, are incredibly welcoming and supportive. Whenever I need an appointment, I'm always able to secure one on the very same day I call. Moreover, if I have a medical query that doesn't seem urgent enough to warrant an in-person visit, the doctor will proactively reach out and conduct a telephone consultation.

Not enough time for serious health concerns

Appalling experience.. My husband isn't typically a frequent medical patient, but he visited today with three specific health matters. The physician he encountered seemed inexperienced and visibly uncertain, even consulting reception staff for guidance. Our primary frustration centered on his prostate consultation. Given his family history - with both his father and uncle having battled prostate cancer - and his current age, he urgently needed a screening. However, the doctor dismissively claimed insufficient time and instructed him to schedule another appointment. This response is completely unacceptable and demonstrates a shocking lack of professional care and responsibility.