Plas Menai Surgery

Terrible practise

The male Dr I who saw me swas extremely hostile and narcissistic the whole time. I've posted to never be seen by him again.

Rude doctor ruined my first visit here

Encountered an incredibly self-absorbed physician during my recent visit. His demeanor was aggressively unpleasant without any apparent justification throughout the entire appointment. I've definitively decided to avoid him in the future. Having just relocated to this region, this interaction was particularly distressing and disheartening.

Turned Away During Asthma Attack at 8am

My 18-year-old son traveled from his grandmother's residence experiencing chest tightness, which subsequently escalated into a full asthma attack. When he approached the receptionist at 8am, his simple request was to see a medical professional and obtain an inhaler. However, he was dismissively told that an appointment was necessary and advised to go to the Emergency Department instead. By the time he reached YG hospital, his breathing was severely compromised, and they immediately placed him on oxygen and administered the inhaler. Had the staff at Plas Menai Surgery provided him with the inhaler when he first requested it, this entire distressing situation could have been avoided. The treatment was completely unacceptable and resulted in a deeply traumatic experience for my son.

Compassionate Care at Plas Menai Helped Me

I am immensely appreciative of Plas Menai for their exceptional level of support, welcoming environment, helpful guidance, and professional treatment. My sincere gratitude goes out to them.

Decent router for my home network

Gets the work done

Compassionate Doctor Listened and Helped Hubby

Dr. Shah attended to my husband today regarding a medical issue. I'm incredibly appreciative of the doctor's compassionate approach, attentive listening, and outstanding bedside manner. We are truly grateful for his care and support. Thank you so much.

Friendly staff made my day

The staff here are friendly and welcoming, creating a pleasant atmosphere with their warm and considerate approach.

Terrible doctor who always says no

It seems they deliberately obstruct any assistance. Whenever support is required, their response is constantly, "We won't do this" or "That's not possible." The purpose of such a service should be to facilitate, not to create additional obstacles. This is undoubtedly the most incompetently managed medical practice I have ever encountered.

Limited availability is frustrating

No availability for scheduling on a daily basis

Frustrating E-Consult Closed Early at 1 PM

Impossible to establish contact with healthcare professionals. The electronic consultation service shuts down at 1 pm despite the surgical wing remaining open until 6 pm. My intention wasn't to burden anyone by requesting an appointment, but simply to address concerns about an inappropriate prescribed treatment with qualified personnel. The receptionist demonstrated a lack of helpfulness and displayed a dismissive attitude, declining to relay messages and restricting access to appointments to only urgent cases. Substandard service characterized by reception staff who were completely uncooperative and obstructive. It's no surprise our emergency departments are consistently overcrowded with patients who could easily be seen by their primary care physician!

Quick morning coffee hit

Everything checks out perfectly

Waited 3 Days for a Doctor's Appointment

It takes three whole days just to secure a medical appointment. This is completely unacceptable. The entire healthcare operation appears fundamentally broken and requires immediate intervention. The quality of service is abysmal, and one has to question the purpose of our healthcare system when such inefficiency is allowed to persist.

Quick help during our holiday trip

During my recent vacation in the region, I found myself requiring medical attention. The entire experience was seamless, starting with the welcoming reception staff who helped me register, through to the attentive duty doctor who carefully assessed my condition and prescribed appropriate medication. The prescription was efficiently processed and made available at the nearby pharmacy for convenient pickup later that same day. I was thoroughly impressed by the exceptional level of professionalism demonstrated throughout every stage of my interaction with the medical practice. My sincere gratitude goes out to all the staff members who contributed to this outstanding service. March 2023.

Quick Care When We Needed Help

Absolutely amazed by the exceptional service I experienced today. Called at 10 AM, deeply concerned about my husband's respiratory issues from the previous night. By 11:30, he had been thoroughly assessed, diagnosed, and given the right medication. This updated process is truly impressive.

Staff made my day at checkout

Consistently accommodating and courteous

Impossible to Get a Doctor's Appointment

A total disaster, scheduling an appointment is practically unattainable. The medical staff should demonstrate professionalism and patients ought to have the opportunity for an in-person consultation on the same day as their request.

Smooth Surgery with Caring Doctors

The surgical procedure by C. Morris was carefully planned and executed. The medical team was incredibly kind and welcoming. I'm grateful for the outstanding doctors who provided exceptional care.

Frustrating Online Consultation Nightmare

This online consultation service is absolutely terrible!

Clean and Safe Morning Flight

Meticulously structured and maintaining careful pandemic safety protocols

Kind Doctor Helped Me Feel Better

I want to express my gratitude to Dr. Charlotte for our conversation yesterday. She was incredibly attentive and helped calm my concerns during our follow-up call. Her compassionate approach truly made a difference. Sincere thanks to her.