Plas Menai Surgery
Average! (26 reviews)
Average! (26 reviews)
Patient feedback reflects a mixed experience across the practice. Many patients report positive interactions with clinical staff, highlighting compassionate care, attentive listening, and professional treatment during consultations and procedures. Reception staff are frequently described as friendly and welcoming, and several patients praised the efficiency of urgent same-day assessments and streamlined referral processes. However, significant concerns emerge around appointment access, with multiple patients reporting difficulties securing appointments through standard booking channels and frustration with waiting times.
Online consultation services receive particular criticism for limited availability and usability issues. Communication barriers are evident, with some patients describing reception staff as unhelpful or dismissive when seeking support or non-urgent consultations. A small number of patients reported negative interpersonal experiences during clinical encounters. The practice appears to manage acute presentations effectively, yet struggles with routine appointment availability and accessibility through alternative consultation methods, creating tension between responsive urgent care and accessible routine access.
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Patient feedback reflects a mixed experience across the practice. Many patients report positive interactions with clinical staff, highlighting compassionate care, attentive listening, and professional treatment during consultations and procedures. Reception staff are frequently described as friendly and welcoming, and several patients praised the efficiency of urgent same-day assessments and streamlined referral processes. However, significant concerns emerge around appointment access, with multiple patients reporting difficulties securing appointments through standard booking channels and frustration with waiting times.
Online consultation services receive particular criticism for limited availability and usability issues. Communication barriers are evident, with some patients describing reception staff as unhelpful or dismissive when seeking support or non-urgent consultations. A small number of patients reported negative interpersonal experiences during clinical encounters. The practice appears to manage acute presentations effectively, yet struggles with routine appointment availability and accessibility through alternative consultation methods, creating tension between responsive urgent care and accessible routine access.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Heather F.
4 years ago
Excellent!
Compassionate Care at Plas Menai Surgery
Outstanding medical practice delivering personalized healthcare with genuine empathy across all departments. The Care Navigators, doctors, and healthcare support workers demonstrate remarkable kindness and professionalism, especially considering the challenging circumstances of recent years. I consistently receive top-quality treatment, and I am truly grateful to the Plas Menai team.
Diane J.
4 years ago
Excellent!
Quick Care During Covid Concerns
Amidst the challenges of the pandemic, when healthcare has been transformed, I want to share my remarkable experience. I submitted an online consultation form about a breast concern (tenderness upon touch) The medical team promptly requested an in-person consultation within two days. Following the initial consultation, I was referred to Llandudno General outpatient services. Remarkably, I received an appointment letter almost immediately. Today, I attended the appointment, met with a physician, underwent a mammogram, had the results examined, and was informed everything was normal - all within a mere 3 hours! What else can I express.... EXTRAORDINARY service and compassion during what could have been an incredibly anxious period, made significantly less stressful by a streamlined process taking less than three weeks from start to conclusion. Truly remarkable! My heartfelt gratitude to the entire team.
Gaynor O.
6 years ago
Excellent!
My Trusted Doctor on Main Street
Dr. Kath Hughes is an exceptional physician, truly top-tier in her field.
Alison L.
7 years ago
Average!
Tough wait during cold winter day
not suited to those who can endure lengthy waits, but rather for individuals who are deeply unwell in every possible way, and so forth. what unfolds when the cold season arrives???????????????????????
Sue B.
7 years ago
Excellent!
Routine Appointments Always Work Out Fine
I find the one-star review appears to be more about telecommunications problems rather than the actual medical practice, which doesn't seem entirely fair or relevant. Having been a patient at this surgery for many years, I can honestly say they've been consistently reliable when it truly matters. While the morning appointment booking system - where you must call at 8:30am and wait to secure a slot - can be somewhat annoying, you can typically get seen the same day if necessary. My routine check-ups with the nursing staff have always been smooth, with no complications in scheduling or receiving care. Considering the large patient population this surgery serves, I believe we're fortunate to have such a dependable healthcare provider. Dr Cath and her team deserve recognition for their excellent service, and I'm genuinely grateful for their consistent support.
Ann-marie W.
8 years ago
Bad!
Stuck in Ringback Purgatory
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