Port Isaac Surgery
Average! (4 reviews)
Average! (4 reviews)
Patient feedback reflects a mixed experience across the practice. On the positive side, some patients report smooth operations with supportive clinical and administrative staff, and appreciate the availability of same day appointments. The reception team has been noted for their courtesy and welcoming approach in several accounts.
However, significant concerns emerge around appointment access and the booking process. Multiple patients describe difficulty securing appointments, with online booking systems presenting barriers to care. Waiting experience uncertainty and questions about actual appointment availability have been raised. Additionally, some feedback indicates concerns about reception area organisation and the efficiency of practice operations, with observations that procedures and processes may not be consistently clear or well coordinated.
These contrasting experiences suggest variability in service delivery across different aspects of the practice, with particular attention needed to appointment booking accessibility and operational consistency.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Patient feedback reflects a mixed experience across the practice. On the positive side, some patients report smooth operations with supportive clinical and administrative staff, and appreciate the availability of same day appointments. The reception team has been noted for their courtesy and welcoming approach in several accounts.
However, significant concerns emerge around appointment access and the booking process. Multiple patients describe difficulty securing appointments, with online booking systems presenting barriers to care. Waiting experience uncertainty and questions about actual appointment availability have been raised. Additionally, some feedback indicates concerns about reception area organisation and the efficiency of practice operations, with observations that procedures and processes may not be consistently clear or well coordinated.
These contrasting experiences suggest variability in service delivery across different aspects of the practice, with particular attention needed to appointment booking accessibility and operational consistency.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Anonymouse 3 months ago
Bad!
Appointment
BadReception
BadCleanliness
PoorCare
BadRespect
BadSeen On Time
GreatDreadful practice
Absolute nightmare trying to get an appointment to see a GP. Everything has to be done on line via forms. You may as well give up on referrals. If you do manage to get an appointment with someone, waiting room is always empty, which begs the question - does anyone get to see a GP?
Tom V.
one year ago
Great!
Reception staff were helpful and quick to book
Was able to secure an appointment the same day, and the reception team were very pleasant and welcoming.
Pat F.
one year ago
Excellent!
Helpful staff made the difference this year
The practice operates smoothly with excellent and supportive clinical and administrative staff who deserve appreciation for their efforts, particularly over the past year. An additional improvement would be the reinstatement of a specific local transport route.
Nk J.
6 years ago
Bad!
Reception staff seemed disorganised and unhelpful
Disappointing experience overall. The clinical staff seemed more focused on formalities than patient care. The reception area felt disorganised, with staff appearing unfamiliar with procedures and processes. I was frustrated by what appears to be inefficiency at this NHS practice, and feel this warrants attention. The office seemed overstaffed relative to its size and resources, with staff appearing distracted rather than focused on their duties.