Porter Brook Medical Centre

Dangerous clinic with terrible customer service nightmare

AVOID AT ALL COSTS! They repeatedly disconnected my calls, forcing me to give up after six attempts. The rumors about their potential medical negligence leading to fatal consequences seem credible. Some staff members are decent, but the majority are incompetent. They're all unprofessional. A physiotherapist roughly manipulated my leg, causing additional damage. Their phone system is a nightmare - endless automated menus followed by interminable waiting times. Because of their delays, my GP hasn't provided a medical certificate for two months, which means I'll lose my benefits and potentially become homeless again. Booking an appointment requires waiting weeks in advance. I'm definitely switching healthcare providers.

Terrible service and unhelpful medical staff

I arrived with an injured arm, facing a potential two-week delay before medical consultation. The front desk staff directed me to seek hospital treatment, and when I inquired about the location, they simply passed me off to another person. (Tracy Butler, Operations Manager, spare me your response – you're equally culpable, as evidenced by the numerous grievances)

Terrible customer service during medical emergency

I'm dealing with a critical health situation for my child. After enduring a two-hour wait on hold, I finally reached the front of the queue, only to be dismissed and instructed to call back at a later time!!

Terrible service that left me completely frustrated

Absolutely appalling service! I've been trying to schedule an appointment for weeks, and it's been a nightmare. Either the phone lines are constantly busy, or if I finally get through, they abruptly end the call!!!

Compassionate doctor saves the day with excellent care

I don't typically write reviews, but after reading some critical comments, I felt motivated to share my experience. Last night, I visited this practice through the hub service since my regular doctor wasn't available. Although I can't recall the physician's name, she was attentive, conducted a thorough examination, provided excellent guidance, and prescribed medication. I'm happy to report that I'm already experiencing significant improvement in my condition. Patricia Young

Fast helpful service from caring medical team

Excellent interaction with the digital platform. A doctor contacted me promptly on the same day, returning my call within a short timeframe and effectively addressing my medical concern. Additionally, the nursing staff were fantastic during the process of arranging and receiving my travel immunizations. Much appreciation!

Terrible midwife service with zero customer care

I'm utterly appalled by my experience today. I had a scheduled midwife appointment through the hospital, despite having moved out of the original postcode area (the hospital had previously assured me they would transfer my records). When I approached the reception to confirm my details, the staff were incredibly unprofessional. Not only were they dismissive, but one receptionist seemed to mock my situation. I had specifically taken time off work for this appointment, and they callously informed me that I'm no longer in their system, then abruptly called the next patient without making any effort to resolve the issue or contact the community midwives for an alternative solution. While I understand my records might not be current, their handling of the situation was not just rude but completely negligent in terms of basic patient care. If there were a rating lower than one star, I would absolutely choose it.