Porters Avenue Surgery
Great! (83 reviews)
Great! (83 reviews)
Patient feedback reveals a predominantly positive experience with the practice, particularly regarding clinical care and reception courtesy. Many patients commend the attentive listening, compassionate approach, and professional demeanor of healthcare staff across consultations and procedures. Appointment booking and access have improved notably, with patients reporting efficient scheduling and prompt responses to requests. The online booking system has simplified the appointment process for many visitors.
However, reception experience remains inconsistent. While several staff members receive consistent praise for warmth, helpfulness, and responsiveness, other patients report concerning interactions characterised by rudeness, confrontational behaviour, and administrative errors. Some patients describe feeling dismissed or disrespected at the front desk, which has negatively impacted their overall confidence in the service. Communication barriers and staff inconsistency at reception present ongoing challenges that contrast sharply with the quality of clinical care.
Waiting times and appointment flexibility continue to generate feedback, with some patients noting longer-than-expected waits despite arriving on schedule. A small number of patients have raised concerns about the strictness of appointment policies and the limited availability of face-to-face consultation slots, which they feel restricts access for working individuals. Overall, the practice demonstrates strong clinical capability and moments of exceptional service delivery, though reception consistency and appointment access policies warrant attention.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Patient feedback reveals a predominantly positive experience with the practice, particularly regarding clinical care and reception courtesy. Many patients commend the attentive listening, compassionate approach, and professional demeanor of healthcare staff across consultations and procedures. Appointment booking and access have improved notably, with patients reporting efficient scheduling and prompt responses to requests. The online booking system has simplified the appointment process for many visitors.
However, reception experience remains inconsistent. While several staff members receive consistent praise for warmth, helpfulness, and responsiveness, other patients report concerning interactions characterised by rudeness, confrontational behaviour, and administrative errors. Some patients describe feeling dismissed or disrespected at the front desk, which has negatively impacted their overall confidence in the service. Communication barriers and staff inconsistency at reception present ongoing challenges that contrast sharply with the quality of clinical care.
Waiting times and appointment flexibility continue to generate feedback, with some patients noting longer-than-expected waits despite arriving on schedule. A small number of patients have raised concerns about the strictness of appointment policies and the limited availability of face-to-face consultation slots, which they feel restricts access for working individuals. Overall, the practice demonstrates strong clinical capability and moments of exceptional service delivery, though reception consistency and appointment access policies warrant attention.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Jacqueline W.
one year ago
Excellent!
Exceptional service from a knowledgeable professional
Qazi was incredibly supportive and attentive. He carefully listened to my concerns and offered extensive assistance. He furnished me with all the crucial details I was seeking.
Tania C.
one year ago
Excellent!
Excellent doctor with genuine care and expertise
Dr. Ahmad demonstrates exceptional medical expertise and empathy, carefully understanding my health concerns and providing precisely tailored treatment. I'm thoroughly satisfied with his professional care and approach. My sincere appreciation goes to him.
Sidorela T.
one year ago
Excellent!
Friendly doctor made my visit a breeze
My visit was excellent overall. Dr. Ahmed was incredibly supportive and made me feel completely at ease during my appointment.
Saba A.
one year ago
Excellent!
Surprisingly awesome product that exceeded my expectations
Very good
Md H.
one year ago
Excellent!
Friendly and professional service with a smile
I had my scheduled visit earlier at 1:30 The service provided was truly outstanding, with staff demonstrating remarkable humility - sincere gratitude to them
Rawad A.
one year ago
Excellent!
Excellent doctor with compassionate and expert care
Dr. Singh's expertise and professionalism truly impressed me during my visit.
Muhammed H.
one year ago
Excellent!
Good product worth every penny
Quite excellent
Joycelyn A.
one year ago
Excellent!
Exceptional support from adeela with life app setup
Adeela made the process of configuring my evergreen life app incredibly effortless. I'm thoroughly satisfied with her assistance.
Ikwiwii I.
one year ago
Excellent!
Unexpected comfort during my medical checkup
The healthcare professional displayed exceptional kindness and empathy, helping me feel at ease throughout my medical assessment. Despite my typical discomfort with such examinations, this interaction was surprisingly pleasant and reassuring. 😅
Stephen H.
one year ago
Excellent!
Friendly staff made my experience wonderful
The front desk staff was incredibly friendly and kind. She provided clear, comprehensive information and was extremely supportive throughout my interaction.
Sama Y.
one year ago
Excellent!
Amazing customer service with a smile
Bansari has a delightful personality, and her communication is truly charming. I find her very appealing.
Askir A.
one year ago
Excellent!
Quick and efficient tfl form processing
I was thoroughly satisfied as my Transfer of Freight Logistics documentation was processed swiftly, being finalized in just seven days, which exceeded my expectations for efficiency.
Irmina G.
one year ago
Excellent!
Exceptional service from friendly and helpful staff
Bansari and Arif are incredibly supportive and compassionate. Their service has truly exceeded my expectations, and I am thoroughly satisfied with their assistance.
Olasimbo S.
one year ago
Excellent!
Bansari saves the day with exceptional service
Bansari provided exceptional assistance in addressing my technical issues related to scheduling. She went above and beyond to secure me an appointment within the same week. Her friendly demeanor and professional approach made her an asset to the front office team.
Sa 7.
one year ago
Excellent!
Exceptional service from caring receptionist at clinic
My visit to Porters Avenue Doctors' Surgery was truly delightful, primarily due to Adeela at the front desk. Her warm demeanor and competent manner immediately put me at ease. She swiftly addressed all my questions and managed the administrative details with remarkable precision. Highly endorsed.
Sabeel M.
one year ago
Excellent!
Friendly staff made my day super smooth
I had an excellent interaction today. I phoned near 5pm seeking an appointment, and the receptionist Marie was incredibly helpful in scheduling me within an hour instead of making me wait until the weekend. Both Marie and Bansari were warm, personable, and made the entire process delightful.
Florence A.
one year ago
Excellent!
Compassionate nurse made my hospital visit comfortable
The healthcare professional caring for me demonstrated exceptional compassion and attentiveness. Despite my mobility challenges, she remained incredibly supportive and took the time to thoroughly address all of my inquiries with understanding and kindness.
Frank A.
one year ago
Excellent!
Friendly service makes dining experience memorable
Bansari provided exceptional assistance throughout my visit tonight. I commend her for maintaining such a welcoming and friendly atmosphere.
Liz L.
one year ago
Excellent!
Responsive team makes customer experience smooth
Exceptional customer support with staff who are consistently responsive and attentive, addressing every single inquiry I've had with professionalism and clarity.
Sarah Y.
one year ago
Excellent!
Friendly service makes all the difference today
The front desk staff demonstrated exceptional customer service, displaying a warm and courteous demeanor throughout our interaction.