Posterngate Surgery
Great! (52 reviews)
Great! (52 reviews)
Feedback reflects a mixed experience across the practice. Clinical care is consistently praised, with patients noting professionalism, compassion, and attentiveness from medical staff. Vaccination services have been particularly well-received, with efficient delivery and supportive interactions. However, significant concerns emerge around appointment access, with patients reporting difficulties securing bookings through phone and online systems, alongside lengthy waiting times both for appointments and during visits. Reception experience is inconsistent, with some staff described as helpful and accommodating whilst others are perceived as unwelcoming, dismissive, or reluctant to assist beyond basic interactions. Administrative processes present ongoing challenges, including prescription handling delays, patient identification errors, and incomplete follow-up on referrals. Communication responsiveness has improved in recent periods, though some patients report reluctance to accommodate requests or respond positively to feedback. Continuity of care concerns have been raised, particularly regarding medication record management and coordination of ongoing treatment. The practice environment is noted as pleasant, and many long-term patients value the service despite recent difficulties.
Positive experiences often highlight the dedication of clinical and support staff who go above and beyond, particularly during vaccination programmes and when managing complex health needs. Patients with significant health requirements report feeling supported and cared for. Conversely, negative feedback frequently centres on access barriers, reception courtesy inconsistencies, and administrative inefficiencies that have prompted some established patients to seek alternative providers. Several reviews suggest service quality has declined, particularly following the pandemic period.
Appointment
Reception
Cleanliness
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Seen on time
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Monitor satisfaction trends
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Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback reflects a mixed experience across the practice. Clinical care is consistently praised, with patients noting professionalism, compassion, and attentiveness from medical staff. Vaccination services have been particularly well-received, with efficient delivery and supportive interactions. However, significant concerns emerge around appointment access, with patients reporting difficulties securing bookings through phone and online systems, alongside lengthy waiting times both for appointments and during visits. Reception experience is inconsistent, with some staff described as helpful and accommodating whilst others are perceived as unwelcoming, dismissive, or reluctant to assist beyond basic interactions. Administrative processes present ongoing challenges, including prescription handling delays, patient identification errors, and incomplete follow-up on referrals. Communication responsiveness has improved in recent periods, though some patients report reluctance to accommodate requests or respond positively to feedback. Continuity of care concerns have been raised, particularly regarding medication record management and coordination of ongoing treatment. The practice environment is noted as pleasant, and many long-term patients value the service despite recent difficulties.
Positive experiences often highlight the dedication of clinical and support staff who go above and beyond, particularly during vaccination programmes and when managing complex health needs. Patients with significant health requirements report feeling supported and cared for. Conversely, negative feedback frequently centres on access barriers, reception courtesy inconsistencies, and administrative inefficiencies that have prompted some established patients to seek alternative providers. Several reviews suggest service quality has declined, particularly following the pandemic period.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Angela B.
6 years ago
Excellent!
Reception staff were genuinely helpful
The reception team were extremely helpful and accommodating. The clinical staff demonstrated a high level of competence and professionalism. The overall standard of care and services delivered was excellent.
Posterngate Surgery
6 years agoThank you for your lovely feedback, it has been shared with the Posterngate Team.
Nicola W.
6 years ago
Excellent!
Friendly staff made me feel welcome
Pleasant medical practice with welcoming clinical staff and supportive administrative team members.
Posterngate Surgery
6 years agoMany thanks for your review, we have shared this with the Posterngate Team
Ashley W.
7 years ago
Bad!
Reception staff were dismissive and unhelpful
I would not recommend this practice. The clinical staff and reception team did not provide the level of service I expected, and I found the interactions unhelpful and unwelcoming.
Suzanne B.
7 years ago
Excellent!
Long-term care that goes the extra mile
Has provided care for me and my family throughout my life. Consistently exceeds the standard level of service expected. Excellent experience overall.
Shaun M.
7 years ago
Bad!
Practice doesn't return calls as promised
I would rate this practice lower if the scoring system allowed it. The administrative processes require improvement. When staff indicate they will contact you, follow-up calls often do not materialise and patients must initiate contact instead. There appears to be reluctance when patients request alternative medical perspectives.
Tom L.
8 years ago
Bad!
Reception team unhelpful and dismissive
This practice has not met my expectations. I found the staff to be unhelpful and dismissive, and felt that the reception team were unwilling to provide assistance beyond the most basic interactions. My overall experience was disappointing and I did not feel well supported during my visits.
Morag P.
9 years ago
Great!
Staff were quick and helpful
The team demonstrated good organisational skills and promptness.
Janet H.
9 years ago
Excellent!
Friendly reception made booking straightforward
Excellent medical practice with welcoming and helpful front desk staff.
Thomas S.
9 years ago
Bad!
Impossible to book appointments online or by phone
I would give a negative rating if possible. It is consistently difficult to secure an appointment through phone calls, and when attempting to book online, technical issues frequently occur with the system indicating that no booking has been made. Several members of the reception team have displayed what I perceived to be discourteous behaviour, among the most unfriendly I have experienced. The sole advantage is the convenient location of the pharmacy adjacent to the practice, which means prescriptions can be obtained without travelling far.
Magickal F.
9 years ago
Excellent!
Felt listened to during my appointment
Positive experience with the service provided
Ben C.
10 years ago
Average!
Inconsistent care depending on who you see
The quality of care at this practice is inconsistent. While some clinicians provide excellent service, I have had disappointing experiences with other staff members that have left me frustrated with my treatment.
Ian H.
12 years ago
Excellent!
Long-standing patient appreciates prompt and efficient care
I have been a patient at this practice for many decades and have consistently experienced professionalism and compassion from the clinical team. The facilities and services available at the present surgery are excellent, and my family and I appreciate the timely and effective care we have benefited from throughout our time as patients.