Preston Park Surgery

Terrible care from unfriendly medical staff

Encountered multiple unsatisfactory medical interactions at this facility. Not recommended.

Rude staff ruined my entire visit

Absolute disaster of a healthcare facility

Quick and smooth doctor visit

Smooth digital check-in process with minimal wait time. Multi-physician clinic featuring prompt, welcoming personnel who ensure a seamless patient experience.

Caring staff made grandparents feel comfortable

Their support for my elderly relatives has been exceptional, with incredibly compassionate receptionists and medical staff. I'm truly grateful for the outstanding care and kindness they've shown throughout.

Receptionist couldn't care less about customers

Extremely discourteous front desk personnel. Visibly annoyed and sighing dramatically when I attempted to schedule a consultation.

Warm staff made me feel comfortable

A truly exceptional medical procedure that stands out above all others, with staff who are incredibly supportive, compassionate, and welcoming.

Quick script sent, no waiting around

The administrative staff at this practice are top-notch. Their innovative digital prescription system allows for seamless transmission to the pharmacy within moments of concluding your medical consultation. They continue to impress with their efficient approach.

Terrible surgery with unhelpful receptionists

This surgery is absolutely the WORST I've encountered, with the most incompetent receptionists imaginable. They consistently fail to answer phone calls, instead subjecting patients to endless recordings about COVID, vaccination policies, and restrictions. Their automated system leaves you on hold, then typically disconnects, forcing multiple attempts to communicate. Their approach seems designed to discourage patient interaction, with a clear disinterest in actual customer service. While the doctors and nurses appear competent and professional, the front desk staff create an insurmountable barrier to accessing healthcare. Their attitude is shockingly self-centered, prioritizing their own convenience over patient needs. After four consecutive failed attempts to reach anyone, I'm definitively switching medical practices. The receptionists' toxic demeanor and complete lack of patient care make this surgery utterly unacceptable, despite the quality of medical professionals working there.

Couldn't refill my meds online

Abysmal telecommunications support and a completely dysfunctional online platform for medication refills. Customer service is utterly useless and uncooperative.

Receptionist killed my whole mood

Staff member at the front desk displayed an incredibly unprofessional and discourteous demeanor

Rude receptionist hung up on me

I reached out to inquire about becoming a new patient, only to be met with a curt "No, we receive countless such inquiries daily" before the receptionist abruptly ended the call. I'm truly apologetic for the apparent burden of seeking an appointment, which I believed was the standard purpose of contacting a dental office. Surely, there are more considerate and professional ways to communicate such information.

Family doctor for decades and still great

We've been visiting this medical practice for over four decades and have absolutely no complaints. The reception staff are consistently helpful and welcoming, while the doctors are top-notch and highly attentive. Most of the time, you'll see the same physician, which ensures great continuity of care. Overall, this deserves a perfect 5-star rating for their smooth appointment process (just keep pressing that button), reliable call-backs, convenient nurse appointments upstairs, and fantastic staff. A big thank you to the reception team and doctors for providing such an outstanding service.

Surgeon put me at ease

Dr. Patel exceeded all my expectations! Compassionate care that felt truly personalized. Especially wonderful when interacting with my infant during the procedure.

Rude staff ignored my call

Answer my call already!!

Friendly doctors made my visit better

Exceptional customer service with truly compassionate medical professionals. The staff goes above and beyond, with Dr. Lucy Hodson standing out as particularly attentive and supportive. Her ability to listen and provide assistance is remarkable. Highly recommend this healthcare team! :)

Finally a doctor who truly listens

My healthcare provider is the first physician who truly comprehends my mental health challenges and genuinely listens to my concerns. They proactively follow up with regular check-ins about my medication's effectiveness. After explaining my past trauma with anonymous calls, they've been considerate enough to contact me directly from a mobile number, respecting my boundaries. Exceptional medical professionals

Phone system drove me crazy today

Preston Park Surgery - GET YOUR PHONE SYSTEM FIXED. How am I supposed to schedule a basic blood test without being able to talk to a human? Your telephone setup has consistently been terrible, and it appears to have deteriorated even further.

Rude doctor ruined my day at clinic

Dr. Brown, please inquire about my life circumstances before talking down to me! I'm a professional with responsibilities and can't adjust my schedule at your convenience. Sergey seems unwelcoming to walk-in patients.

Friendly staff saved my day

I've experienced exceptional treatment from all personnel, though scheduling can be challenging compared to other medical facilities.

Supportive team during tough times

Your team continues to provide exceptional support, especially during these challenging times. I'm deeply appreciative of how consistently professional, efficient, and caring you all are in assisting me.